摘 要
組織轉型為組織適應競爭環境變遷的重要手段，而資訊科技的普
及與迅速發展，使得組織的轉型除應考慮傳統的策略與結構構面之外
亦應將資訊科技構面納入考慮，由於多數組織變革理論採理性調適觀，
但實際上組織變革通常會遭遇不同程度的抗拒或困難，因此本研究以
慣性代表組織不易變革的傾向，以了解其對結合資訊科技的組織轉型
過程及組織調適能力的影響。
本研究採定性研究法，分別從理論推導及個案觀察以發展相關理
論。研究中首先根據組織變革理論、組織構型理論，說明理想的組織
變革模式所應具備之特質，此外根據實務上的觀察認為該理想模式中
應將慣性因素納入，因此以Henderson之策略性調準模式為基礎與
慣性在結構層結合，換言之即為組織構型的理性調適模式與慣性因素
的結合，該模式以多構面間的多元契合取代複合二元契合，並且涵蓋
變革程序與變革內容，故對於結合資訊科技的組織轉型，能提供一較
接近事實的分析架構，在轉型之規劃與執行階段亦可提供較佳的管理。
對於個案的分析可以發現，修正後的模式確實較能解釋這類組織
轉型的過程中所發生的一些現象，尤其在組織轉型方案之選用及組織
轉型後調適能力的預判方面可提供進一步的了解。本研究最後並根據
前述分析，歸納出若干命題作為理論建構的一部分。

Dissertation Abstract
Graduate Institute of Business Administration
National Taiwan University
Name:Don-Liang Shieh Month/Year:June,1998
Adviser:Dr. Ching-Cha Hsieh
The research on Organizational Inertia
and IT-enabled Business Transformation
Business transformations are important means of organization to adapt to
changing competitive environment.However,the rapid development and propagation
of information technology has forced the organizations to take the information
technology dimension into account besides conventional strategy and structure
dimensions,when the organizations are embarking to transformation.Since most
organizational change theories take rational adaptation perspective,but in fact
organizational changes always confront different intensity of resistences and
difficulties,so in this research we use inertia to represent the tendency of
uneasiness of organizational change in order to understand the impact of
inertia on the business transformation process and organizational adaptive
capability.
The qualitative research method is used in this research,we combined theory
inference and case observation to develop related theories.Based on
organizational change theories and organizational configuration theories,the
attributes of ideal organizational change model are proposed,on the other hand
we know from real case observation that the ideal model must also include
inertia to be more complete.On this account we combined Henderson''s Strategic
Alignment Model and inertia at the structural level,in other words this is
the combination of rational adaptation model of organizational
configuration and
inertia,in this model the bivariate fits are replaced by the multivariate fit,
and the model not only includes change procedures but also
change contents,so we
can expect the modified model are more realistic to provide an analytic
framework to IT-enabled business transformation and better management for
the planning and execution phases of the transformation.
The results of case studies indicate that indeed the modified model is more
powerful in explanation of the phenomena during the transformation
process,especially in the choice of transformation alternatives and the
adaptive capability of organization after transformation,more insights can be
gained.Finally,we proposed some hypotheses to be a part of theory
development efforts.