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題名:組織知識存量評估模式之建構
作者:陳素惠
校院名稱:中華大學
系所名稱:科技管理學系(所)
指導教授:魏秋建
學位類別:博士
出版日期:2009
主題關鍵詞:知識存量知識深度知識廣度知識重疊knowledge inventoryknowledge depthknowledge widthknowledge overlap
原始連結:連回原系統網址new window
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人類由農業時代、工業時代、資訊科技時代一直到知識經濟時代的驅動力,乃是自動化機械的興起、資訊科技的進步與知識扮演改良生產工具、製程和產品的角色,而讓產品和服務呈現多元創意的關鍵因素在於人。因此,企業必須做好員工知識和組織知識的管理,才能發展具有競爭力的產品和服務,創造累積企業永續經營的競爭優勢。
推動知識管理的一個重點工作,是了解企業目前的競爭能力,也就是企業內部的現有知識存量。但是,到目前為止的知識管理研究,大多著重在案例、因果關係模式圖等觀念性、架構性的定性探討,即使有少許財務性指標及次數、時間等非財務性指標的量化探討,至今仍未提出一個可以用來探討衡量企業內部知識多寡的量化模式。因此本研究提出一個知識存量的衡量模式,來鑑別企業員工所擁有的知識程度,所有員工知識的總和扣除員工之間的知識重疊,就可以清楚知道企業現有的整體知識存量。然後比較現有能力和達成願景所需未來能力的差距,就可以擬定企業的最佳知識管理策略,提昇企業整體之競爭力。
本研究由回顧文獻知識存量、衡量及管理等問題,提出知識存量的評估模式,再以Z科技公司專案管理的知識狀況做為模式之驗證,說明評估知識存量的過程,及如何協助管理者解決問題及執行決策,最後提出具體結論與建議。
The force that drives human history from agricultural age to industrial age, information age, and finally to the knowledge age was innovation, and the crucial element determining the level of products and services innovation lies in people. In other words, all innovations come from human resources, and knowledge enables human beings to be creative. Especially, in this global era with stiff competition, enterprises should create, manage and preserve knowledge better than their competitors in order to maintain competitive advantage, and therefore remain ever-lasting existence.
Knowledge management starts from assessing the current position of enterprises, visioning future intention, and then specifying knowledge objectives and formulating knowledge strategies. Along with this process, a critical component that must be realized in order to assist management in determining knowledge objective and strategies is the assessment of existing knowledge inventory. Previous investigations mainly employed qualitative methods, such as questionnaire survey and in-depth interviews, to explore knowledge management performance of enterprises. This study intends to propose a mathematical model that can quantitatively and vividly measure the current capability of enterprises by evaluating their existing knowledge inventory. Consequently, enterprises can better position themselves by deciding realistic objective and formulating achievable strategies.
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