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題名:個人差異對ERP系統持續使用意願之影響-縱貫面研究
作者:陳碧玉
作者(外文):PI-Yu Chen
校院名稱:國立高雄第一科技大學
系所名稱:管理研究所
指導教授:周斯畏
學位類別:博士
出版日期:2008
主題關鍵詞:個人IT創新能力電腦自我效能電腦焦慮確認性Personal Innovativeness in IT(PIIT)Computer Se
原始連結:連回原系統網址new window
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鑒於過去的研究,對於影響使用IT意願的因素,大多是從IT使用者初始的信念(有用性及易用性)與態度去探討。但是事實上,影響使用ERP的意願,是受到更多因素影響的。例如包括電腦自我效能、電腦焦慮及個人IT創新能力等屬於個人差異性之因素,便頗值得探討。再者,有鑒於ERP建置成本高,對於使用後之確認性及持續使用意願亦深具探討價值,另外,有關個人差異特性是否因時間轉換,而有所改變,進一步影響持續使用ERP系統意願等部分,在本研究中均一併予以探究。
本研究為解決上述問題,以「社會認知理論」、「期望確認理論」及「科技接受模式」等理論,並以使用初期及使用一段時日兩階段,探討個人差異因素之變化,及建構出ERP使用者,於兩階段不同時間點,對持續使用IT意願的理論模式,加以驗證。
本研究以全國採用ERP系統的公民營企業業者作為研究樣本,運用網路問卷及實體問卷分初使用及使用一段時日兩個不同階段進行調查,比對第一、二階段均有填答且回收有效問卷總計226份,研究結果發現,個人差異性(電腦焦慮、電腦自我效能、個人IT創新能力)會經由確認性、滿意度間接影響持續使用ERP系統之意願。而個人差異特性經時間縱貫研究發現,除個人IT創新能力不受時間遞移影響外,電腦焦慮及電腦自我效能等特性則會因時間移轉而產生負向、正向的影響,且前述三項特性會正向影響持續使用ERP系統之意願。
The research adopted samples from public and private enterprises that have implemented and executed ERP systems, and dispatched questionnaire in two different terms- beginning usage and familiar usage, and also in two different ways- by internet and filled out by hand. To compare the first and the second phase questionnaires, we collected 226 valid samples. By confirmation and satisfaction, this research discovered that personal differences (CSE, CA, PIT) would affect users who were willing to keep using ERP systems indirectly. Except PIT wouldn’t be affected creativity by time. The other two- Computer Anxiety (CA) and Computer self-efficacy (CSE) would turn to negative or positive because of time. And all three characters would affect users positively to keep using ERP systems.
中文部份

周斯畏&陳碧玉 (2009), 個人持續使用企業資源規劃系統(ERP)意願之探討-以社會認知理論、期望確認理論為基礎, 資訊管理學報, 16卷, 第1期, 頁79-108.new window
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