:::

詳目顯示

回上一頁
題名:員工協助方案與社會支持對員工困擾事件與幸福感的干擾效果研究
作者:林栢章
作者(外文):Po-Chang Lin
校院名稱:雲林科技大學
系所名稱:管理研究所博士班
指導教授:林尚平
學位類別:博士
出版日期:2009
主題關鍵詞:員工問題員工幸福感員工協助方案社會支持employee problememployee well-beingemployee assistance programsocial support
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:76
高度不確定性的產業環境中,企業可能面臨經營困境及高度員工職場壓力,此將導致員工發生工作、家庭、健康與個人生活等問題,組織可將透過正式的公司制度資源或非正式的人際支持來協助員工因應多元性的壓力問題。本研究目的探討高科技公司推行員工協助方案的內容,不同背景屬性員工的主要困擾事件(同事相處、主管相處、工作特性、夫妻伴侶、家務負擔、父母相處、親子關係、親戚關係、朋友相處、健康醫護、財務困擾等問題),員工困擾事件與員工幸福感(生理健康、心理健康、離職傾向、生活滿意度、工作滿意度)間的關係,以及探討員工協助方案與社會支持對員工困擾事件與員工幸福感間關係的干擾效果。首先,本研究透過探索性個案訪談法,訪問七家高科技公司實施員工協助方案的情況,採用質性內容分析法歸納出EAP實施內容並比較。其次,使用問卷調查法,先蒐集270份有效預試樣本進行量表修訂,接著再蒐集355份高科技員工的正式樣本進行量表驗證性因素分析及研究假設檢定。
研究發現如下:(1)高科技公司實施EAP的內容大致可分為「問題預防」、「問題發現與轉介」、「問題處理」等三個問題協助流程。(2)EAP實施程度較高的特徵包括:提供較多元且具體的員工照顧方案、重視雙向的員工意見與意見回覆制度、會將員工問題進行整理及回饋利用、有內置專責單位負責並計畫性地推動、善用委外EAP或外部專家資源、強調對問題個案的發現、諮商、輔導、轉介及追蹤等問題協助流程。(3)不同背景屬性員工有顯著不同的困擾問題,例如已婚女性有較多的家庭婚姻問題。(4)工作特性、夫妻伴侶、家務負擔、健康醫護、財務困擾等問題,是預測生理健康、心理健康及生活滿意度的主要顯著因子;工作特性、同事相處、主管相處等問題,是預測工作滿意度、離職傾向的主要顯著因子。(5)在干擾效果方面,主管支持與同事支持,主要能有效調解工作面問題與員工幸福感間的關係,家人支持與員工協助方案,主要能有效調解私人議題與員工幸福感間的關係,此顯示不同支持系統適合調解不同的員工問題。最後,根據研究發現進行結果討論,以及提出實務意涵及後續研究建議等。
Under high uncertain industry environment, business have faced the hard operation situations and form the high stress workplace. It could lead employee to occur some problems, such as physical health, anxiety and stress, marital status, family life, daily life, and so on. Hence, in order to help employees to coping problems, company could offer formal organizational support resource or informal interpersonal social support. This study investigated the employee assistance programs (EAP) content, the hassles events (including problem with job characteristic, colleagues, supervisor, friends, parents, household, spouse/partner, other relatives, children, health and money) for various background employee, explored these relationships between the employees’ hassles events and the employee well-being (including physical health, mental health, life satisfaction, job satisfaction, and turnover intention), and explored the moderator effects of EAP and social support on the relationship between employees’ hassles events and employee well-being. First, we interviewed seven High-tech companies and induced qualitative data of EAP content by using content analysis method. The next, we collected 207 questionnaires to revise the measurement scales, and 355 questionnaires to make confirmatory factor analysis and test study hypotheses.
The major findings were as follows: (1) EAP content could induced and divided into three process, including problem prevention, problem finding and referral, and problem treatment. (2) There were some characteristic within high degree of EAP, such as providing diverse care employee programs, emphasizing employee communication, recording and taking advantage of employee problems, designing special unit to plan and implement EAP, connecting and utilizing with external EAP resource, and emphasizing this counseling process. (3) Employee with various background arise different hassles events. (4) Problems with job characteristic, spouse/partner, household, health and money explained the physical health, mental health, and life satisfaction significantly, and problems with job characteristic, colleagues, and supervisor explained the job satisfaction, and turnover intention significantly. (5) The colleagues support and supervisor support had the significant moderating effect on the relation between job problem and employee well-being, the family support and EAP had the significant moderating effect on the relation between private problem and well-being. These results showed that various problem should be coped with different support system. Finally, the implications and practical suggestions of the research findings were discussed.
中文部份
1.Brannon, L., & Feist, J., 1999,健康心理學:行為與健康入門,李新鏘主編,林宜美、陳美君、陳碧玉譯,心理出版社,台北。
2.Curtis, A. J., 2002,健康心理學,游恆山譯,五南圖書,台北。
3.Mark, D.F., Willing, C., Evans, B., & Murray, M., 2003,健康心理學,陳盈如譯,洪葉文化,台北。
4.Neuman, W. L., 2000,社會研究方法-質化與量化取向,朱柔若譯,三版,揚智文化,台北。
5.內政部,2008,家庭暴力及性侵害防治委員會:家庭事件通報統計,2008年8月1日,取自:http://dspc.moi.gov.tw
6.方隆彰,1995,員工協助方案概論,員工協助方案概論,載於救國團張老師編著:員工協助方案實務手冊,頁11-25,張老師文化出版社,台北。
7.王文科,1999,教育研究法,五版,五南圖書出版公司,台北。new window
8.林家五、黃國隆、鄭伯壎,2004,“從認同到開創:創業家的動態釋意歷程”,中山管理評論,12卷,2期,頁337-397,6月。new window
9.林桂碧,2000,事業單位推行員工協助方案之績效評估,行政院勞工委員會委託專案研究報告。
10.林桂碧,2004,如何運用員工協助方案於公部門以提升公部門員工心理健康,載於海岸巡防署編著:員工心理健康及諮商輔導研討會實錄,頁29-45,行政院海巡署,台北。
11.林鉦棽、彭台光,2006,“多層次管理研究:分析層次的概念,理論和方法”,管理學報,23卷,6期,頁649-675。new window
12.邱皓政,2008,量化研究與統計分析,三版,五南文化,台北。
13.張紹勳,2001,研究方法,滄海書局,台中。
14.陳景堂,2005,統計分析SPSS for Windows 入門與應用,六版,儒林,台北。
15.勞委會,1995,2001,2004,受僱者工作環境安全衛生狀況認知調查,行政院勞工安全衛生研究所專案研究報告。
16.勞委會,1999,八十八年推行勞工福利概況調查。2008年5月2日,取自:http://statdb.cla.gov.tw/html/svy88/8808menu.htm
17.勞委會,2000,員工協助方案工作手冊,行政院勞工委員會,台北。
18.勞委會,2006,高科技產業從業人員過勞與心理健康調查,行政院勞工安全衛生研究所專案調查計畫(IOSH94-M308)。
19.勞工安全衛生研究所,1994,職業壓力指標之探討,勞工委員會勞工安全衛生報告,勞工委員會,台北。(計畫編號:IOSH83-M243)
20.彭台光,高月慈,林鉦棽,2006,"管理研究中的共同方法變異:問題本質、影響、測試和補救",管理學報,23卷,1期,頁77-98,2月。new window
21.楊振揚、徐木蘭、劉仲秬,1997,“我國綠色廣告訴求內容分析之研究”,管理學報,14卷,3期,頁437-456,九月。new window
22.衛生署,2008。國民健康局:衛生統計資訊網,2008年8月1日,取自:http://www.doh.gov.tw/statistic/index.htm
23.蕭源都,2003,建構台灣企業員工協助方案模式之研究,台灣師範大學工業教育學系,博士論文。
24.謝鴻鈞,1996,工業社會工作實務-員工協助方案,桂冠,台北。

英文部分
1.Adams, G.A., King, L.A., & King, D.W., 1996, “Relationships of job and family involvement, family social support, and work-family conflict with job and life satisfaction”, Journal of Applied Psychology, vol.81, pp.411-420.
2.Adler, P.S., & Kwon, S.W., 2002, “Social capital: Prospects for a new concept”, Academy of Management Review, vol.27, no.1, pp.17-40.
3.Ahire, S.L., Golhar D.Y., and Waller M.A, 1996, “Development and validation of TQM implementation constructs”, Decision Science, vol.27, pp.23-56.
4.Allen, T.D., 2001, “Family-supportive work environments: the role of organizational perceptions”, Journal of Vocational Behavior, vol.58, no.3, pp.414-435.
5.Allen, T.D., Herst, D.E., Burck, C.S., & Sutton, M., 2000, “Consequences associated with work to family conflict: a review and agenda for future research", Journal of Occupational Health Psychology, vol.5, no.2, pp.278-308.
6.Alterman, T., Shekelle, R.B., Vernon, S.W., & Burau, K. D., 1994, “Decision latitude, psychologic demand, job strain, and coronary heart disease in the western electric study”, American Journal of Epidemiology, vol.139, pp.620-627.
7.Amaral, T.M., 1999, “Benchmarks and performance measures for employee assistance programs”, In J. M. Other (Eds.), The Employee Assistance Handbook pp.161-178, John Wily & Sons, Inc., New York.
8.American Psychological Association, 2008, Psychologically healthy workplace awards. Retrieved on August 31, 2008, from http://www.phwa.org/
9.Anderson, S.E., Coffey, B.S. & Byerly, R.T., 2002, “Formal organizational initiatives and informal workplace practices: links to work-family conflict and job-related outcomes”, Journal of Management, vol.28, no.6, pp.787-810.
10.Andersson, L.M., & Bateman, T.S., 1997, “Cynicism in the workplace: Some causes and effect”, Journal of Organizational Behavior, vol.18, pp.449-469.
11.Attridge, M., 2001, “Personal and work outcomes of employee assistance services”, Presented at the American Psychological Association Annual Meeting, pp.21-25, San Francisco, CA.
12.Bagozzi, R.P., & Yi, Y., 1998, “On the use of structural equation model in experimental designs”, Journal of Marketing Research, vol.26, pp.271-284.
13.Baumgartner, H., & Homburg, C., 1996, “Applications of structural equation modeling in marketing and consumer research: A review”, International Journal of Research in Marketing, vol.13, pp.139-161.
14.Beehr, S.J., Farmer, S., Glazer, D.M., Gudanowski, & Nair,V. N., 2003, “The enigma of social support and occupational stress: Source congruence and gender role effects”, Journal of Occupational Health Psychology, vol.8, pp.220-231.
15.Behson, S.J., 2005, “The relative contribution of formal and informal organizational work-family support”, Journal of Vocational Behavior, vol.66, pp.487-500.
16.Beidel, B.E., 2005, “An integrated EAP-defining one''s place in the organization: A perspective from the internal EAP side of the fence”, Journal of Workplace Behavioral Health, vol.20, no.3/4, pp.281-306.
17.Belsley, D.A., Kuh, E. and Welsch, R.E., 1980, Regression Diagnostics, Wiley, New York.
18.Ben-Bakr, K.A., Al-Shammari, I.S., & Jefri, O.A., 1995, “Occupational stress in different organizations: A saudi arabian survey”, Journal of Managerial Psychology, vol.10, no.5, pp.24-28.
19.Bernas, K. & Major, D., 2000, “Contributors to stress resistance: Testing a model of women''s work-family conflict”, Psychology of Women Quarterly, vol.24, no.2, pp.170-178.
20.Berridge, J.R., & Cooper, C.L., 1994, “Qualified optimism: EAP prospects for the 1990s”, Personnel Review, vol.23, no.7, pp.79-80.
21.Bhagat, R.S., Steverson, P.K., & Segovis, J.C., 2007, “International and cultural variations in employee assistance programmes: Implications for managerial health and effectiveness”, Journal of Management Studies, vol.44, no.2, pp.222-242.
22.Borgatti, S.P., Everett, M.G. and Freeman, L.C., 2002, Ucinet for Windows: Software for Social Network Analysis, Analytic Technologies, Harvard, MA.
23.Boyer, S.L., Maertz, C.P., Mosley, D.C., & Carr, J.C., 2008, “The impact of work/family demand on work-family conflict”, Journal of Managerial Psychology, vol.23, no.3, pp.215-235.
24.Bradbury, H., & Lichtenstein, B.M.B., 2000, “Relationality in organizational research: Exploring the space between”, Organization Science, vol.11, no.5, pp. 551-564.
25.Bureau of Labor Statistics, 2006, National compensation survey: Employee benefits in private industry in the United States, Retrieved July 18, 2007, from http://www.bls.gov/home.htm.
26.Campbell, D.T., & Fiske, D.W., 1959, “Convergent and discriminant validity by the multitrait-multimethod matrix”, Psychological Bulletin, vol. 56, pp.81-105, March.
27.Caplan, G, 1974, Support system and community mental health, Behavioral, New York.
28.Carlson, D.S., Kacmar, K.M., & Williams, L.J., 2000, “Construction and initial validation of a multidimensional measure of work-family conflict”, Journal of Vocational Behavior, vol.56, pp.249-276.
29.Chatman, J.A, 1991., “Matching people and organizations: Selection and socialization in public accounting firms”, Administrative Science Quarterly, vol.36, pp.459-484.
30.Chen, W.Q, Wong, T.W, Yu, T.S, Lin, Y.Z, & Cooper, C.L., 2003, “Determinants of perceived occupational stress among Chinese offshore oil workers”, Work & Stress, vol.17, no.4, pp.287-305.
31.Chin, W.W., & Todd, P., 1995, “On the use, usefulness, and ease of use of structural equation modeling in MIS research: A note of caution”, MIS Quarterly, vol.19, no.2, pp.237-246.
32.Choi, J., 2008, “Work and family demands and life stress among Chinese employees: The mediating effect of work-family conflict”, The International Journal of Human Resource Management, vol.19, no.5, pp.878-895.
33.Cohen, S., & Syme, S.L., 1985, Social Support and Health, Academic Press, New York.
34.Cohen, S., & Will, T.A, 1985, “Stress, social support, and the moderating hypothesis”, Psychological Bulletin, vol.98, pp.310-357.
35.Cooper, C.L, 1998, Theories of Organizational Stress, Oxford University Press, Oxford.
36.Cooper, C.L., Sloan, S.J. & Williams, S., 1988, Occupational stress indicator management guide, NFER-Nelson, Windsor, New York.
37.Crosley, A.R, 2004, “The health consequences of debt: Evidence from the panel study of income dynamics”, Paper presented at the Population Association of America 2004 Annual Meeting, Massachusetts, Boston, April.
38.Csiernik, R., 2003, “Employee assistance program utilization: Developing a comprehensive scorecard”, Employee Assistance Quarterly, vol.18, no.3, pp.45-70.
39.Csiernik, R., Atkison, B., Cooper, R., Devereux, J., & Young, M., 2001, “An examination of a combined internal-external employee assistance program: The ST Joseph’s health centre employee counselling service”, Employee Assistance Quarterly, vol.16, no.3, pp.37-48.
40.Csiernik, R.,1999,“Internal versus external employee assistance programs: What the canadian data adds to the debate”,Employee Assistance Quarterly, vol.15, no.2, pp.1-12.
41.Cunningham, G., 1994, Effective employee assistance programs: A guide for EAP counselors and managers, International Education and Professional Publisher, New Delhi.
42.Cutrona, C.E., & Russell, D.W., 1987, “The provisions of social relationships and adaptation to stress”, Advances in Personal Relationships, vol.1, pp.37-67.
43.Cutrona, C.E., Cole, V., Colangelo, N., Assouline, S. G., & Russell, D. W., 1994, “Perceived parental social support and academic Achievement: An attachment theory perspective”, Journal of Personality and Social Psychology, vol.66, no.2, pp.369-378.
44.Danna, K., & Griffin, R.W., 1999, “Health and well-being in the workplace: A review and synthesis of the literature”, Journal of Management, vol.25, no.3, pp.357-384.
45.Davis, A., & Gibson, L, 1994., “Designing employee welfare provision”, Personnel Review, vol. 23, no.7, pp.33-45.
46.Deeter-Schmelz, D.R., & Ramsey, R.P., 1997, “Considering sources and types of social support: A psychometric evaluation of the House and Wells (1978) measure”, Journal of Personal Selling & Sales Management, vol.17, no.3, pp.49-61.
47.Dessler, G., 1994, Human Resource Management, Prevince Hall International, Inc., Englewood.
48.Dickman, F., Challenger, B.R., Emener, W.G., & Hutchison, W.S., 1988, Employee assistance programs: A basic text. Springfield, Charles Thomas Publisher, Illinois.
49.Diener, E., Emmons, R., Larsen, J., & Griffin, S., 1985, “The satisfaction with life scale”, Journal of Personality Assessment, vol.49, no.1, pp.71-75.
50.Diener, E., Smith, H., & Fujita, F., 1995, “The personality structure of affect”, Journal of Personality & Social Psychology, vol.69, no.1, pp.130-141.
51.Dillon, W.R., & Goldstein, M., 1984, Multivariate analysis: Methods and applications, John Wiley & Sons, New York.
52.Doest, L.T. & Jonge, J.D., 2006, “Testing causal models of job characteristics and employee well-being: A replication study using cross-lagged structural equation modeling”, Journal of Occupational and Organizational Psychology, vol. 79, pp.499-507.
53.Drentea, P., & Lavrakas, P.J., 2000, “Over the limit: The association among health status, race and debt”, Social Science & Medicine, vol.50, pp.517-529.
54.Duffy, M.K., Ganster, D.C., & Shaw, J.D., 1998, “Positive affectivity and negative outcomes: The role of tenure and job satisfaction”, Journal of Applied Psychology, vol.83, pp.950-959.
55.Dunst, C.J., Trivette, C.M., & Deal, A.G., 1988, Enabling and empowering families: Principles and guidelines for practices, Brookline Books, Cambridge, MA.
56.Egan, T. M., & Song, Z., 2008, “Are facilitated mentoring programs beneficial? A randomized experimental field study”, The American Psychological Association, vol. 11, no.2, pp.351-362.
57.Elliott, K., & Shelley, K., 2005, “Import of employee assistance programs on substance abusers and workplace safety”, Journal of Employment Counseling, vol.42, no.3, pp.125-132.
58.Else Ouweneel, A. P., Taris, T. W., Pet al., Van Zolingen, P. J G., 2009, “How task characteristics and social support relate to managerial learning: Empirical evidence from Dutch Home Care”, Journal of Psychology, vol.143, no.1, pp.28-44.
59.Employee Assistance Professionals Association, 2003, EAPA standards and professional guidelines for employee assistance professionals association, EAPA Press, Arlington, Virginia.
60.Employee Assistance Professionals Association, 2007, Frequently asked questions: How many companies have EAPs? Retrieved May 21, 2007, from http://www.eapassn.org.
61.Evers, A., Frese, M., & Cooper, C.L., 2000, “Revisions and further developments of the occupational stress indicator: LISREL results from our four Dutch studies”, Journal of Occupational and Organizational Psychology, vol.73, pp.221-240.
62.Fornell, C., & Lacker, D.F., 1981, “Evaluating structural equation models with unbervables and measurement error”, Journal of Marketing Research, vol.18, pp.39-50.
63.Frazier, P., Tix, A., & Barron, K., 2004, “Testing moderator and mediator effects in counseling psychology research”, Journal of Counseling Psychology, vol.51, no.1, pp.115-134.
64.Frone, M.R., 2003, “Work-family balance”, In Quick J. C., & Tetrick, L. E. (Eds.), Handbook of occupational health psychology, pp.143-162, American Psychological Association, DC, Washington.
65.Frone, M.R., Russell, M., & Cooper, M.L., 1992, “Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface”, Journal of Applied Psychology, vol.77, no.1, pp.65-75.
66.Frone, M.R., Yardley, J.K., & Markel, K.S., 1997, “Developing and testing an integrative model of the work-family interface”, Journal of Vocational Behavior, vol. 50, pp.145-167.
67.Fuh, Jong-Ling, Wang, Shuu-Jiun, Lu, Shiang-Ru, Jung, Kai-Dih., & Lee, Shin-Jung., 2000, “Psychometric evaluation of a Chinese (Taiwanese) version of the SF-36 health survey amongst middle-aged women from a rural community”, Quality of Life Research, vol.9, pp.675-683.
68.Ganster, D.C., Fox M.L. & Dwyer, D.J., 2001, “Explaining employees’ health care costs: a prospective examination of stressful job demands, personal control, and physiological reactivity”, Journal of Applied Psychology, vol.86, pp.954-964.
69.Garman, E.T., & Kim, J, 2003., “Financial stress and absenteeism: An empirically Derived Model”, Financial Counseling and Planning, vol.14, no.1, pp.31-42.
70.Gaski, J. F., 1986, “Interrelations among a channel entity''s power sources: Impact of the exercise of reward and coercion on expert, referent and legitimate power sources”, Journal of Marketing Research, vol. 23, no.1, pp. 62–77.
71.Gerstein, L.H., & Bayer, G.A., 1988, “Employee assistance programs: A systemic investigation of their use”, Journal of Counseling and Development, vol.66, pp.294-297.
72.Ghazzawi, I., 2008, “Job satisfaction antecedents and consequences: A new conceptual framework and research agenda”, The Business Review, vol.11, no.2, pp.1-11.
73.Grant, A.M., Christianson, M.K., & Price, R.H., 2007, “Happiness, health, or relationships? managerial practices and employee well-being tradeoffs”, The Academy of Management Perspectives, vol.21, no.3, pp.51-65.
74.Grant-Vallone, E.J., Donaldson, S.I., 2001, “Consequences of work-family conflict on employee well-being over time”, Work & Stress, vol.15, pp.214-226.
75.Greenhaus, J.H., & Beutell, N.J., 1985, “Sources of conflict between work and family roles”, Academy of Management Review, vol.10, no.1, pp.76-88.
76.Grzywacz, J.G., & Marks, N.F., 2000, “Reconceptualizing the work-family interface: An ecological perspective on the correlates of positive and negative spillover between work and family”, Journal of Occupational Health Psychology, vol.5, pp.111-126.
77.Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C., 1998, Multivariate data analysis, Prentice-Hall, Inc, New Jersey.
78.Harlow, K. C., 1998, “Employee attitudes toward an internal employee assistance program”, Journal of Employment Counseling, vol.35, no.3, pp.141-150.
79.Hartwell, T.D., Paul, S., French, M.T., Potter, F.J., Rodman, N.F., & Zarkin, G.A., 1996, “Aiding troubled employee:The prevalence, cost, and characteristics of employee assistance programs in the united states”, American Journal of Public Health, vol.86, no.6, pp.804-808.
80.Hatcher, L, 1994, A step-by-step approach to using the SAS(R) system for factor analysis and structural equation modeling, SAS Institute, Cary, NC.
81.Hayes, C.T., & Weathington, B.L., 2007, “Optimism, stress, life satisfaction, and job burnout in restaurant managers”, The Journal of Psychology, vol.141, no.6, pp.565-580.
82.Hobfoll, S.E., 1989, “Conservation of resources: A new attempt at conceptualizing stress”, American Psychologist, vol. 44, pp.513-524.
83.Holmes, T.H., & Rahe, R.H., 1967, “The social readjustment rating scale”, Journal of Psychosomatic Research, vol.11, pp.213-218.
84.House J.S. & Wells J.A, 1978, “Occupational stress, social support and health, in reducing occupational stress”, Processings of a Conference, In Mcleon, Black and Colligan(Eds), pp.8-29, National Institute for Occupational Safety and Health, Washington, DC.
85.House J.S., 1981, Work Stress and social support, Addison-Wesley publishing company, MA.
86.Iaffaldano, M.T., & Muchinsky, P.M., 1985, “Job satisfaction and job performance: A meta-analysis”, Psychological Bulletin, vol.97, pp.251-273.
87.Ivancevich, J.M., Matteson, M.T., Freedman, S.M., & Phillips, J.S.,1990, “Worksite stress management interventions”, American Psychologist, vol.45, no.2, pp.252-261.
88.Jacobson, B.H., Aldana, S.G., Goetzel, R.Z., Vardell, K.D., Adams, T.B. & Pietras, R.J., 1996, “The relationship between perceived stress and self-reported illness-related absenteeism”, American Journal of Health Promotion, vol.11, no.1, pp.54-61.
89.Jick, T.D., and Mitz, L.F., 1985, “Sex differences in work stress”, Academy of Management Review, vol.10, pp.408-420.
90.Johnson, R. A., & Wichern, D. W., 1988, Applied Multivariate Statistical Analysis, Prentice-Hall, Inc., NJ.
91.Johnson, S., Cooper, C., Cartwright, S., Donald, I., Taylor, P., & Moillet, C., 2005, “The experience of work-related stress across occupations”, Journal of Managerial Psychology, vol.20, no.2, pp.178-187.
92.Jones, M.D., 2006, “Which is a better predictor of job performance: Job satisfaction or life satisfaction?”, Journal of Behavioral and Applied Management, vol.8, no.1, pp.20-44.
93.Joplin, J.R.W., Shaffer, A.M., Francesco, A.M., & Lau, T., 2003, “The marco environment and work family conflict: Development of a cross-cultural comparative framework”, International Journal of Cross-Cultural Management, vol.3, no.3, pp.325-332.
94.Jöreskog, K.G. and Sörbom, D., 1996, LISREL 8: Structural Equation Modeling with the SIMPLIS Command, Scientific Software International, Language, Chicago.
95.Jöreskog, K.G., & Sörbom, D, 1992, LISREL: A Guide to the Program and Applications, 3rd ed, Scientific Software International, Inc., Chicago.
96.Judge, T.A., Thoresen, C.J., Bono, J.E., & Patton, G.K., 2001, “The job satisfaction-job performance relationship: A qualitative and quantitative review”, Psychological Bulletin, vol.127, no.3, pp.376-407.
97.Kanner, A.D., Coyne, J.C., Schaeffer, C., & Lazarus, R.S., 1981, “Comparison of two modes of stress management: daily hassles and uplifts versus major life events”, Journal of Behavioral Medicine, vol.4, pp.1-39.
98.Karatepe, O.M., Sokmen, A., 2006, “The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees”, Tourism Management, vol.27, pp.255-268.
99.Kausto, J., Elo, A.L., Lipponen, J., Elovainio, M., 2005, “Moderating effects of job insecurity in the relationships between procedural justice and employee well-being: Gender differences”, European Journal of Work and Organizational Psychology, vol.14, no. 4, pp.431-452.
100.Kerlinger, F. N., 1986, Foundations of Behavioral Research, Holt, Rinehart and Winston, Inc., New York.
101.Keyes, C.L.M., 1998, “Social well-being”, Social Psychology Quarterly, vol.61, no.2, pp.121-140.
102.Kirk, A.K., & Brown, D.F., 2003, “Employee assistance programs: A review of the management of stress and well-being through workplace counseling and consulting”, Australian Psychologist, vol.38, no.2, pp.138-143.
103.Klein, K.J., & Kozlowski, S.W.J., 2000, “From micro to meso: Critical steps in conceptualizing and conducting multilevel research”, Organizational Research Methods, vol.3, no.3, pp.211-236.
104.Kleinbaum, D.G, & Kupper, L.L., 1978, Applied Regression Analysis and Other Multivariable Methods, Dux- bury Press, North Scituate, Mass.
105.Kline, R.B., 1998, Principles and practice of structural equation modeling, Guildford Press, New York.
106.Kompier, M.A.J., Cooper, C.L., & Geurts, S.A.E., 2000, “A multiple case study approach to work stress prevention in Europe”, European Journal of Work and Organizational Psychology, vol.9, no.3, pp.371-400.
107.Kossek, E.E., & Ozeki, C., 1998, “Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research”, Journal of Applied Psychology, vol.83, no.2, pp.139-149, April.
108.Kramer, R.M., 1999, “Trust and distrust in organizations: Emerging perspectives, enduring questions”, Annual Review of Psychology, vol.50, no.1, pp.569-598.
109.Lapierre, L.M., & Allen, T.D., 2006, “Work-supportive family, family- supportive supervision, use of organizational benefits, and problem-focused coping: Implications for work-family conflict and employee well-being”, Journal of Occupational Health Psychology, vol.11, no.2, pp.169-181.
110.Lapierre, L.M., Spector, P.E. Allen, D.T., Poelmans, S. Cooper, C.L., O’Driscoll, M.P., Sanchez, J.I. Brough, P., & Kinnunen, U., 2008, “Family-supportive organization perceptions, multiple dimensions of work–family conflict, and employee satisfaction: A test of model across five samples”, Journal of Vocational Behavior, vol.73, pp.92–106.new window
111.Lazarus, R.S., & Folkman, S., 1989, Manual for the hassle and uplift scales: research edition, Mind Garden, Palo Alto, CA.
112.Lewis, J.A., & Lewis, M.D., 1986, Counselling programs for employees in the workplace, Brooks/Cole Publishing, CA.
113.Lieblich, A., Tuval-Masciach, R., & Zilber, T., 1998, Narrative research: Reading, analysis and interpretation, SAGE, CA.
114.Lu, L., Cooper, C.L., Kao, S.F. & Zhou, Y, 2003, “Work stress, control beliefs and well-being in Greater China: An exploration of sub-cultural differences between the PRC and Taiwan”, Journal of Managerial Psychology, vol.18, pp.479-510.
115.Lu, L., Gilmour, R., Kao, S.F., & Huang, M.T., 2006, “A cross-cultural study of work/family demands, work/family conflict and well-being:the Taiwanese vs. british”, Career Development International, vol.11, no.1, pp.9-27.
116.Lu, L., Tseng, H.J., & Cooper, C.L., 1999, “Managerial stress, job satisfaction and health in Taiwan”, Stress Medicine, vol.15, pp.53-64.
117.Lu, L.T., & Lee, Y.H., 2007, “The effect of supervision style and decision-making on role stress and satisfaction of senior foreign managers in international joint ventures in china”, International Journal of Commerce & Management, vol.17, no.4, pp.284-294.
118.Lubin, B., Shanklin, H.D., & Sailors, J.R.,1992, “The eap literature: Articles and dissertation”, Employee Assistance Quarterly, vol.l8, no.1, pp.47-90.
119.MacCallum, R. C., & Hong, S., 1997, “Power analysis in covariance structure modeling using GFI and AGFI”, Multivariate Behavioral Research, vol.32, pp.193-210.
120.Macdonald, S., Lothian, S., & Wells, S., 1997, “Evaluation of an employee assistance program at a transportation company”, Evaluation and Program Planning, vol.20, no.4, pp.495-505.
121.Madsen, S.R. & Hammond, S.C., 2005, “The complexification of work-family conflict theory: A critical analysis”, TAMARA: Journal of Critical Postmodern Organization Science, vol.4, no.1/2, pp.151-179.
122.Masi, D.A., & Jacobson, J.M., 2003, “Outcome measurements of an integrated employee assistance and work-life program”, Research on Social Work Practice, vol.13, no.4, pp.451-467.
123.Masi, D.A., 1992, The AMA handbook for developing employee assistance and counseling programs, AMA COM Books, New York.
124.Masi, S., & Friedland, S., 1988, “EAP action & options”, Personnel Journal, vol.67, pp.61-67.
125.Maybery, D.J., 2003, “Incorporating interpersonal events within hassle measurement”, Stress and Health, vol.19, pp.97-110.
126.Maybery, D.J., Neale, J,. Arentz, A., & Jones-Ellis, J., 2007, “The negative event scale: Measuring frequency and intensity of adult hassles”, Anxiety, stress, and coping, vol.20, no.2, pp.163-176.
127.Milkovich, G.T. & J M. Newman, 2002, Compensation, 7th ed., McGraw-Hill, New York.
128.Mills, R.J., Grasmick, H.G., Morgan, C.S. & Wenk, D., 1992, “The effects of gender, family satisfaction, and economic strain on psychological well-being”, Family Relations, vol.42, pp.440-445.
129.Morse, J. M., 1994, “Designing Funded Qualitative Research”, In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook Of Qualitative Research. Sage, Thousand Oaks.
130.Myers, 1990, Classical and Modern Regression with Applications, 2nd ed., Duxbury Press, Boston.
131.Neuman, W. L., 2003, Social Research Methods: Qualitative and Quantitative Approaches, 5th ed., Allyn and Bacon, Boston.
132.Nicolova, R., 2000, “EAPs grow as Employers Find Plans to Benefit Company too”, Kansas City Business Journal, vol.18, no.31, pp.17-18.
133.Noe, R.A., 2002, Employee Training & Development, 2nd ed., McGraw-Hill, Boston.
134.Nunnally, J.C., & Bernstein, I., 1994, Psychometric theory, 3rd ed., McGraw-Hill, New York.
135.Nussbaum, M.C., 2001, “Symposium on amartya sen’s philosophy: 5 adaptive preferences and women’s options”, Economics and Philosophy, vol.17, pp.67-88.

136.O’Neill, B., Sorhaindo, B., Xian, J.J., & Garman, E.T., 2005, “Negative health effect of financial stress”, Consumer Interest Annual, vol.51, pp.260-263.
137.O’Reilly, C.A., Chatman, J., & Caldwell, D.F., 1991, “People and organizational culture: a profile comparison approach to assessing Person-Organization Fit”, Academy of Management Journal, vol.34, no.3, pp.487-516.
138.Parasuraman, S., & Alutto, J.A., 1981, “An Examination of the organizational antecedents of stressors at work”, Academy of Management Journal, vol.24, pp.48-67.
139.Paternoster, R., Brame, R., Mazerolle, P., & Piquero, A., 1998, “Using the correct statistical test for the equality of regression coefficients”, Criminology, vol.36, no.4, pp.859-866.new window
140.Patton, M. Q., 2002, Qualitative Research & Evaluation Methods, 3rd ed., Sage, London:.
141.Paul, R., & Thompson, C., 2006, “Employee assistance program responses to large scale traumatic events: Lessons learned and future opportunities”, Journal of Workplace Behavioral Health, vol.21, no.3/4, pp.1-19.
142.Peat J., & Barton B., 2005, Medical Statistics: A Guide to Data Analysis and Critical Appraisal, Blackwell Publishing Ltd, Oxford, UK.
143.Peirce, R.S., Frone, M.R., Russell, M. & Cooper, M.L., 1996, “Financial stress, social support, and alcohol involvement: A longitudinal test of the buffering hypothesis in a general population survey”, Health Psychology, vol.15, pp.38-47.new window
144.Pelled, L.H., & Eisenhardt, K.M., & Xin, K.R., 1999, “Exploring the black box: an analysis of work group diversity, conflict, and performance”, Administrative Science Quarterly, vol.44, no.1, pp.1-28.
145.Podsakoff, P.M., Mackenzie, S.B., Lee, J.-Y., & Podsakoff. N. P., 2003, “Common method biases in behavioral research: A critical review of the literature and recommended remedies”, Journal of Applied Psychology, vol.88, no.5, pp.879-903.
146.Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G., 2000, “Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research”, Journal of Management, vol.26, no.3, pp.513-563.
147.Quick, J.C., Quick, J.D., Nelson, D.L., & Hurrell, J.R, 1997, Stress in organizations: In Preventive stress management in organizations, American Psychological Association, Washington.
148.Ramanathan, C.S., 1992, “EAP’s response to personal stress and productivity: Implications for occupational social work”, Social Work, vol. 37, no.3, pp. 234-239.
149.Rim, Y., 1993, “Values, happiness and family structure variables”, Personality and Individual Difference, vol.15, no.5, pp.595-598.
150.Robbins, S.P, 2001, Organization Behavior, 9th Ed., Prentice Hall, New Jersey.
151.Robbins, S.P. & Judge, T.A., 2007, Organizational Behavior, New Jersey, Pearson Prentice Hall, Upper Saddle River.
152.Samad, S., 2006, “Assessing the effects of work and family related factors on women well-being”, The Journal of American Academy of Business, Cambridge, vol. 9, no.1, pp.52-57.
153.Sarason, I.G., Basham, R.B., Levine, H.M., & Sarason, B.R., 1983, “Assessing social support questionnaire”, Journal of Personality and Social Psychological, vol.44, no.1, pp.127-139.
154.Selladurai, R., 1991, “Factors affecting job satisfaction job performance relationship”, American Business Review, vol. 9, pp.16-21.
155.Selvik, R., D. Stephenson, C. Plaza, & Sugden, B., 2004, “EAP impact on work, relationship, and health outcomes”, Journal of Employee Assistance, vol.34, no.2, pp.18-22.
156.Sen, A, 1993, Capability and well-being, In M. C. Nussbaum & A. Sen (Eds.), The quality of life, pp. 30-53, Clarendon Press, Oxford.
157.Sethi, V., & Carraher, S., 1993, “Developing measures for assessing the organizational impact of information technology: A comment on mahmood and soon''s paper”, Decision Sciences, vol.24, no.4, pp.867-877.
158.Shaw, D.J., & Gupta, N., 2004, “Job complexity, performance, and well-being: when does supplies-values fit matter?” Personnel Psychology, vol.57, no.4, pp.847-879.
159.Sheffield, D., Dobbie, D., & Carroll, D., 1994, “Stress, social support, and psychological and physical wellbeing in secondary school teachers”, Work & Stress, vol.8, no.3, pp.235-243.
160.Sheryl, P.L., 2001, “A theory of online social support”, Career and Technical Education, vol.24, no.1, pp.60-76.

161.Shumway, S.T., Wampler, R.S., Dersch, C., & Arredondo, R., 2004, “A place for marriage and family services in employee assistance programs (EAPs): A survey of EAP client problems and needs”, Journal of Marital and Family Therapy, vol.30, pp.71-79.
162.Siu, O.L., Lu, C.Q., & Spector, P.E., 2007, “Employees’ well-being in greater china: The direct and moderating effects of general self-efficacy”, Applied Psychology: An International Review, vol.56, no.2, pp.288-301.
163.Spector, P., 1997, Job satisfaction: Applications, assessment, causes, and consequences, Thousand Oaks, CA: Sage Publications.
164.Spector, P.E., Allen, T.D., Poelmans, S.A.Y., Lapierre, L.M. et al., 2007, “Cross-national differences in relationships of work demand, job satisfaction, and turnover intentions with work-family conflict”, Personnel Psychology, vol.60, no.4, pp.805-836.
165.Spradley, J. P., 1979, The Ethnographic Interview, Holt, Rinehart & Winston, New York.
166.Straussner, S.L.A., 1988, “Comparison of in-house and contracted-out employee assistance programs”, Social Work, vol.33, no.1, ppl53-55.
167.Takashi, M., Yuiko, F., & Keiko, S., 2004, “Characteristics of an external employee assistance programme in Japan”, Occupational Medicine, vol.54, pp.570-575.
168.Thomas, L.T, & Ganster, C.D., 1995, “Impact of family-supportive work variables on work-family conflict and strain: A control perspective”, Journal of Applied Psychology, vol.80, no.1, pp.6-15.
169.Thompson, C.A. & Prottas, D.J., 2005, “Relationships Among Organizational Family Support, Job Autonomy, Perceived Control, and Employee Well-Being”, Journal of Occupational Health Psychology, vol.10, no.4, pp.100-118.
170.U.S. Office of Personnel Management, 2007, Employee Health Services Handbook Contents, Retrieved May, from: https://www.opm.gov/healthierfeds.
171.Verquer, M L., Beehr, T. A., & Wagner, S. H., 2003, “A meta-analysis of relation between person-organization fit and work attitude”, Journal of Vocational Behavior, vol. 63, pp.473-489.
172.Ware J.E, Sherbourne C.D., 1992, “The MOS 36-item short form health survey (SF-36): I. Conceptual framework and item selection”, Medical Care, vol.30, pp.473-483.
173.Warr, P, 1987, Work, unemployment, and mental health, Clarendon Press, Oxford.
174.Weiss, H. M., 2002, “Deconstructing job satisfaction: Separating evaluations, beliefs, and affective experience”, Human Resource Management Review, vol.12, pp.173-194.
175.William, W.A, 1995, “Lessons of value-driven leadership”, Healthcare Executive, vol.10, no.4, pp.2-15.
176.Williams, B., 1978, A sampler on sampling, John Wiley & Sons, New York.
177.Wilson, M.G., DeJoy, D.M., Vandenberg, R.J., Richardson, H., & McGrath, A.L., 2004, “Work characteristics and employee health and well-being: Test of a model of healthy work organization”, Journal of Organizational and Occupational Psychology, vol.77, pp.565-588.
178.Worrall, L., & Cooper, C.L., 1995, “Executive stress in different industrial sectors, structures and sizes of business”, Personnel Review, vol.24, no.7, pp.3-12.
179.Wright, T.A., & Cropanzano, R., 2000, “Psychological well-being and job satisfaction as predictors of job performance”, Journal of Occupational Health Psychology, vol.5, no.1, pp.84-94.
180.Yin, R.K, 1987, Case study research: Design and method, Sage, Newbury Park, CA.
181.Zimet, G.D., Dahlem, N.W., Zimet, S.G., & Farley, G.K., 1988, “The multidimensional scale of perceived social support”, Journal of Personality Assessment, vol.52, pp.30-41.
182.Zimet, G.D., Powell, S.S., Farley, G.K., Werkman, S., & Berkoff, K.A., 1990, “Psychometric characteristics of the multidimensional scale of perceived social support”, Journal of Personality Assessment, vol.55, no.3/4, pp.610-617.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 部屬啊!您有做自己的機會嗎?尚嚴、專權雙元領導與部屬任務績效之關聯性:以情緒調節策略揭開潘朵拉的盒子
2. 步行促進因素對兒童身體活動量和生活品質影響之研究
3. 部屬難為:領導者利組織不道德行為與部屬離職傾向、越級建言、主管導向組織公民行為與沉默行為之關係:以領導者-部屬交換關係為調節效果
4. 城市歷史空間文化資產價值之研究:以彰化縣定古蹟「彰化振豐源商行」為例
5. 設計思考提升學習動機與問題解決信心--臺灣大學生學習設計思考課程的實證分析
6. 國際教學實習對國際素養與教學專業的影響與啟發:以X大學為例
7. 原住民族的轉型正義--社會領域課程綱要與教科書中的原住民族書寫
8. 國際觀光旅館職場友誼與工作表現關係之探討--以卓越能力商數為中介變項
9. 運動心理資本對高中運動員知覺自我運動表現影響:教練家長式領導行為的跨層次分析
10. 青少年社會網絡指標及幽默表現風格之交互作用影響與被霸凌經驗之關係
11. 運用「整合性音樂素養」畫出國中音樂課程的實踐藍圖
12. 以層級分析法探討夜間工作重要性及關注因素之研究
13. 臺灣公共圖書館政策發展:圖書館實務者與專家學者之觀點
14. 體育課學生在排球比賽規則及對空低手擊球之學習成效--以運動教育模式為例
15. 中高齡職涯未來時間觀、職場成功老化和就業力之關係--探討工作要求與資源的調節式中介作用
 
無相關著作
 
QR Code
QRCODE