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題名:餐旅業主管與新進員工提攜關係品質之研究
作者:張菡琤
作者(外文):Han-Cheng Chang
校院名稱:國立中山大學
系所名稱:人力資源管理研究所
指導教授:溫金豐
陳世哲
學位類別:博士
出版日期:2013
主題關鍵詞:能力成長需求強度提攜關係品質提攜提攜意願growth need strengthabilitymentoring intentionmentoringmentorship quality
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許多研究曾探討提攜的影響,如自提攜者或被提攜者的觀點了解提攜與工作績效的關係。這些研究均未同時自提攜雙方觀點討論主觀與客觀因素對產生提攜結果的前因。因此,本研究以問卷調查法自提攜者與被提攜者的觀點探討提攜關係的前因因素,並分析個人特性(能力與成長需求強度)、中介變項(提攜意願與被提攜意願)及影響結果(提攜關係品質)的關係。研究結果顯示提攜關係品質與提攜者的能力、被提攜者的能力及其成長需求強度有顯著關係。而徑路模型分析發現,僅有提攜者的能力與被提攜者的能力會透過提攜意願或被提攜意願而影響提攜關係品質。根據研究結論,本研究建議組織安排提攜制度前應先盤點提攜者與被提攜者的各項能力,再進行配對安置。此外,亦建議主管及新進員工應強化自己的能力,以提高對方的提攜或被提攜意願,進而達到增進提攜關係品質的效果。
Most studies of mentorship have investigated the consequences of mentoring, i.e. the relationships between the mentoring and job performance from mentor’s or mentee’s perspective. The studies do not, however, analyze the antecedents of the mentors’ and mentees’ subjective and objective factors that may impact those results. This study use questionnaires to explore the causes of mentorship from both of the viewpoints of mentor and mentee’s and analyze the relationship by their characteristics (ability and GNS), the mediators (the mentor’s and the mentee’s mentoring intention), and the effect (mentorship quality.) The relationships were found to be significant among mentorship quality, mentor’s and mentee’s ability and mentee’s GNS (growth need strength). Path analysis revealed that only mentor ability and mentee ability had a strong significant impact on mentorship quality medicated by mentoring intention. These results suggest that the management should check the mentors’ and the mentees’ general and specific abilities before setting up mentoring arrangement. In addition, the individuals, both managers and newcomers, should strength their general and specific abilities to improve their partners’ mentoring intention to further improve mentorship quality.
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