參考文獻
邱皓政(2005)。SPSS 中文視窗版操作實務詳析。台北：雙葉出版。
容繼業(1996)。旅行業管理實務篇。台北：楊智文化。
張德儀、曹勝雄(1995)。消費者選擇旅行社影響因素之研究。觀光教育，13(3)，15-23。
Alber, L. L., Maupin, D. J., Sena, M. P., and Zhuang, Y. (2000). The Technology
Acceptance Model and the World Wide Web, Decision Support Systems,
Amsterdam, 29, 3, 269-282.
Alford, E. (1998). Air Transport and travel on the Internet: Flying and shipping in the computer age. Business America, Jan, 25-26.
Bagozzi, R. P., and Yi, Y. (1988). On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16(1), 74-94.
Bailey, J. E. and Pearson, S. W. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction, Management Science, 29(5), 530-545.
Bansal, H. A. and Taylor, S. F. (1999). The Service Provider Switching Model: A Model of Consumer Switching Behavior in the Services Industry, Journal of Service Research, 2(2), 200-218.
Baroudi, J. J., Olson, M. H., and Ives, B. (1986). An Empirical Study of the Impact of UserInvolvement on System Usage and Information Satisfaction , Communications of the ACM, 29(3), 232-238.
Bentler, P. M., and Wu, E. J. C. (1993). EQS/Windows user’s guide, Los Angeles: BMDP Statistical Software.
Beverley A. Sparks , Helen E. Perkins , Ralf Buckley , (2013), Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior, Tourism Management 39 , 1-9.
Bloch M., and Segev A. (1997, January). The impact of electronic commerce on the travel industry. Proceedings of the 30th Hawaii International Conference on System Sciences (HICSS).
Bloemer, J. M. and Kasper H.(1995). The Complex Relationship Between Consumer Satisfaction and Brand Loyalty, Journal of Economic Psychology, 16, 311-329.
Boonlertvanich K (2001). Conceptual Model for The Repurchase Intentions In The Automobile Service Industry: The Role Of Switching Barriers In Satisfaction - Repurchase Intentions Relationship. Int. J. Bus. Res. 9(6):1-18.
Cai, L., Card, J. A., and Cole, S. T. (2004). Content delivery performance of World Wide Web sites of US tour operators focusing on destinations in China. Tourism Management, 25(2), 219-227.
Chang, C. C.,(2012). Examining users intention to continue using social network games: A flow experience perspective , Telematics and Informatics, in press.
Chen, M.-Y., Chang, F. M.-T., Chen, C.-C., Huang, M.-J., and Chen, J.-W. (2012). Why do Individuals Use e-Portfolios.Educational Technology &; Society, 15 (4), 114–125.
Chiu, C. M., Hsu, M. H., Lai, H. C. and Chang, C. M. (2012). Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents, Decision Support Systems 53, 835–845.
Çelik,H. Eray. and Yılmaz Veysel. (2011). Extending the technology acceptance model for adoption of e-shopping by consumers in Turkey , Journal of Electronic Commerce Research, vol 12, no 2.
Celsi, R. L. and Olson, J. C. (1988). The role of involvement in attention and compression processes. Journal of Consumer Research, 15, 210-224.
Clemons, E. K., and Hann, I. H. (1999). Rosenbluth international: Strategic transformation of a successful enterprise. Journal of Management Information Systems, 16(2), 9-27.
Collier, J. E. and Bienstock, C. C. (2006). Measuring Service Quality in E-Retailing, Journal of Service Research, 8(3), 260-275.
Cram, T. (2001). Customers that Count: How to Build Living Relationships with Your Most Valuable Customers, London, UK Financial Times Prentice Hall.
Csikszentmihalyi, M. (1975). Beyond Boredom and Anxiety. San Francisco：Jossey-Bass.
Csikszentmihalyi, M. (1977). Beyond Boredom and Anxiety, Second Printing. San Francisco: Jossey-Bass.
Csikszentmihalyi, I., and Csikszentmihalyi M. (1988). Optimal Experience: Psychological Studies of Flow in Consciousness. New York: Cambridge University Press.
Csikszentmihalyi M. (1991). Flow: The Psychology of Optimal Experience. New York: Harper &; Row.
Csikszentmihalyi, M., (2000). The costs and benefits of consuming. Journal of Consumer Research 27 (2), 267–272.
Delone, W. H. and Mclean, E. R. (1992). Information System Success: The Quest for the Dependent Variable , Information System Research, 3(1), 60-95.
DeLone, W.H. and McLean, E.R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
Dodds, William B. and Kent B. Monroe. (1985). The Effect of Brand and Price Information on Subjective Product Evaluations, Quoted in Advances in Consumer Research,ed. E. Hirschman and M. Holbrook, 85-90.
Doolin, B., Burgess, L. and Cooper, J. (2002). Evaluating the use of the web for tourism marketing: A case study from New Zealand. Tourism Management,23(5), 557-561.
Ellis, G. D., Voelkl, J. E. and Morris, C. (1994). Measurement and analysis issues with explanation of variance in daily experience using the flow model. Journal of Leisure Research, 26(4), 337-356.
European Travel Commission (2005), Market by country: UK online travel market, available at:www.etcnewmedia.com/review/default.asp (accessed 5 December 2006).
Evans JSBT (2008) Dual-processing accounts of reasoning, judgment, and social cognition.Annual Review of Psychology 59: 255–278.
Folkes, V. S. (1988). Recent Attribution Research in Consumer Behavior: A Review and New Directions, Journal of Consumer Research, 14(3), 548-565.
Fornell, C. (1992). A National Customer Satisfaction Barometer: The Swedish Experience”, Journal of Marketing, 56, 6-21.
Fornell, C. and Larcker, D. G. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Journal of Marketing Research, 18(1), 39-50.
Gayathiri, R., Balachandran, S., Usha, S., (2014). Gender Specific Behavioral Difference of Netizens in Online Shopping, International Journal of Advance Research in Computer Science and Management Studies, Volume 2, Issue 3, March 2014
Gefen, D. (2003). TAM or Just Plain Habit: A Look at Experienced Online Shoppers, Journal of End User Computing, 15(3), 1-13.
Gefen, D., Straub, D. and Boudreau, M. (2000). Structural Equation Modeling and Regression: Guidelines for Research Practice, Communications of the Association for Information Systems, 4(7), 1-77.
Ghani, J. A., Supnick, R. and Rooney, P. (1991, December). The experience of flow in computer-mediated and in face-to-face groups. Paper presented at the Proceedings of the Twelfth International Conference on Information Systems. New York.
Gordon B. Davis(1985). Management Information Systems: Conceptual Foundations, Structure and Development.
Gretzel, U. and Yoo, K. H. (2008). Use and impact of online travel reviews. In P. O’Connor, W. Hopken, &; U. Gretzel (Eds.), Information and communication technologies in tourism (pp. 35e46). New York: Springer.
Guo, Poole, (2009). Antecedents of flow in online shopping: a test of alternative models, Information Systems Journal 19 (4) 369–390.
Hair, J. F., Anderson, R. E., Tatham, R. L. and Black, W. C. (1992). Multivariate Data Analysis, New Jersey: Prentice-Hall Inc.
Harrison, D. A., Mykytyn, P. P. and Riemenschneider, C. K. (1997). Executive Decisions About Adoption of Information Technology in Small Business: Theory and Empirical Tests. Information Systems Research, 8(2), 171-195.
Hausman, Siekpe, (2009). The effect of web interface features on consumer online purchase intentions, Journal of Business Research 62 (1) 5–13.
Hawkins, D. J. (1994). Electronic Advertising: on Online Information Systems. In Hawkins, J. M. Wieman, &; Pingree, S. (Eds.), Online, 110-134. Newbury Park, CA: Sage Publications.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., and Schlesinger, L. A. (1994). Putting the Service-Profit Chain to Works, Harvard Business Review, 72(2), 164-175.
Ho, J. (1997). Evaluating the World Wide Web: A global study of commercial sites. Journal of Computer Mediated Communication, 3(1). June.
Hoffman, D. L. and Novak, T. P. (1996). Marketing in hypermedicomputer-mediated environments: Conceptual foundations. J. Marketing, 60(3), 50-117.
Honkanena P., Olsenb S.O., B. (2005). Verplanken, Intention to consume seafood—the
importance of habit, Appetite 45 161–168.
Hsiung H. H. and Wang J. L.,(2014). Published by Canadian Center of Science and Education Factors of Affecting Internal Control Benefits under ERP System An Empirical Study in Taiwan. International Business Research, Vol. 7, No. 4.
Hsu, C. L., Lu, H. P., (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information &; Management 41 (7), 853–868.
Hu, L. T.,and Bentler, P. M. (1995). Evaluating model fit. In R. H. Hoyle (Ed.), Structural equation modeling, Thousand Oaks, CA: Sage.
Huang Chun-Chen, Yen Szu-Wei, Liu Cheng-Yi and Chang Te-Pei.(2014), The relationship among brand equity, customer satisfaction, and brand resonance to reurchase intention of cultural and creative industries in Taiwan,The international journal of organizational innovation, OLUME 6 NUMBER 3, JANUARY 2014 p106-120.
Hunt, K. A., S. M. Keaveney and M. Lee. (1995). Involvement, Attributions and Consumer Responses to Rebates, Journal of Business and Psychology, 9(3), 273-297.
Hwang, Kim, (2007). Customer self-service systems: the effects of perceived web quality with service contents on enjoyment, anxiety, and e-trust, Decision Support Systems 43 746–760.
Igbaria, M. and Tan, M., (1997). The consequences of information technology acceptance on subsequent individual performance” , Information &; Management, 32(3), 113-121.
Ives, B., Olson, M. H., and Baroudi, J. J. (1983). The Measurement of User Information, Communications of the ACM, 26(10), 785-793.
Ji, M.F., Wood W., (2007). Purchase and consumption habits: not necessarily what you intend, Journal of Consumer Psychology 17 (4) 261–276.
Jones, M. A., Mothersbaugh D. L. and Beatty S. E. (2000). Switching Barriers and Repurchase Intention in Service, Journal of Retailing, 76(2), 259-274.
Jones, M. A., Mothersbaugh D. L. and Beatty S. E. (2002). Why Customers Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes, Journal of Business Research, 55(6), 441-450.
Jones, T. O. and W. E. Jr. Sasser. (1995). Why Satisfied Customer Defect, Harvard Business Review, 73(6), 88-99.
Jung, Perez-Mira, Wiley-Patton, (2009). Consumer adoption of mobile TV: examining psychological flow and media content, Computers in Human Behavior 25 (1) 123–129.
Jonsson Fan Yang. (1998). Modeling interaction and nonlinear effects: a step-by-step
LISREL example. In R. E. Schumacker &; G. A. Marcoulides (Eds.), Interaction and
nonlinear effects in structural equation modeling (pp. 17-42). Mahwah, NJ: Lawrence
Erlbaum Associates, Inc.
Kappelman, Prybutok and Myers (1997), A Comprehensive Model for Assessing Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment, Information Resources Management Journal P6-25.
Karin, W. and Wesley, S.R. (1999). Profiling people searching for the purchasing travel products on the World Wide Web, Journal of Travel Research, 37(3), 291-298.
Keaveney, S. (1995). Customer Switching Behavior in Service Industries: An Exploratory Study, Journal of Marketing, 59(2), 71-82.
Kendall, K.W. and Booms, B.H. (1989). Consumer Response To Travel Agency Advertising and Consumer Response To Travel Agencies: Travel Patterns and Agency Images. Proceeding of 18th Annual Conference, Travel and Tourism Research Association workshop Sessions, 6, 72-83.
Kim, D. J., Ferrin, D. L. and Rao, H. R., (2009). Trust and satisfaction, two stepping stones for successful e-commerce relationships: a longitudinal exploration, Information Systems Research 20 (2) 237–257.
Kim Hee-Woong, Xu Yunjie, Gupta Sumeet (2012). Which is more important in Internet shopping, perceived price or trust? Electronic Commerce Research and Applications 11 241–252.
Kolter, P. (1999). Marketing Management, Analysis, Planning, Implementation, &; Control, 7ed, Englewood Cliffs, New Jersey: Prentice-Hall, Inc.
Kotler, P. (1984). Marketing Management: Analysis, Planning and Control, Englewood Cliffs, NJ: Prentice-Hall. 5th ed., Inc.
Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior, Information Systems Research, 13(2), 205–223.
Lam, S. Shankar Y., V., Erramilli M. and Murthy B. (2004). Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration from a Business-to Business Service Context, Journal of the Academy of Marketing Science, 32(2) 2, 293-311.
Lankton, N.K. Wilson E.V., and Mao E., Antecedents and determinants of information technology habit. Information &; Management, 47(5-6), p300-307, 2010. http://dx.doi.org/10.1016/j.im.2010.06.004.
Lee, J. and Feick, L. (2001) The Impact of Switching Costs on the Customer Satisfaction-Loyalty Link: Mobile Phone Service in France, Journal of Services Marketing, 15(1), 35-48.
Lee Y. W., Strong D. M., Kahn B. K., and Wang R. Y. (2002). AIMQ: A methodology for information quality assessment , Information &; Management, 42(2), 133-146.
LeFevre, J. (1988). Flow and the quality of experience during work and leisure. New York: Cambridge University Press.
Li, G.J. Browne, Wetherbe, (2006). Why do Internet users stick with a specific web site? A relationship perspective, International Journal of Electronic Commerce 10 105–141.
Liao C., Palvia P.,. Lin H.-N, (2006),The roles of habit and web site quality in e-commerce,International Journal of Information Management, 26 (6) 469–483.
Lieberman MD, Eisenberger NI (2004) Conflict and habit. In: Tesser A, Wood JV, and Stapel DA (eds) On Building, Defending and Regulating the Self. New York: Psychology Press, 77–102.
Limayem, M. and Hirt, S. G. (2003). Force of Habit and Information Systems Usage: Theory and Initial Validation, Journal of the Association for Information Systems, 4, 65-97.
Limayem, M., Hirt S., Cheung C., (2007). Howhabit limits the predictive power of intentions:the case of IS continuance, MIS Quarterly 31 705–737.
Liu, C. T., Guo, Y. M. and Lee, C.H., (2011). The effects of relationship quality and switching barriers on customer loyalty, International Journal of Information Management 31 (1) 71–79.
Lu, W. and Stepchenkova, S. (2012). Ecotourism experiences reported online: classification of satisfaction attributes. Tourism Management, 33(3), 702e712.
Mannel, L., Roger, C., Zuzanek, J. and Larson, R. (1988). Leisure states and flow experiences: Testing perceived freedom and intrinsic motivation hypotheses, Journal of Leisure Research, 20(4), 289- 304.
Mason, D.T. (1978). Afterload reduction and cardiac performance: Physiologic basis of systemic vasodilators as a new approach in treatment of congestive heart failure. Am. J. Med., 65, 106-124.
Massimini, F. and Carli, M. (1988). The Systematic Assessment of Flow in Daily Experience. In Csikszentmihalyi, M. and Csikszentmihalyi, I. (Eds.), Optimal experience: Psychological studies of flow in consciousness. New York: Cambridge University Press.
McDonald, R. P. and Ho, M. R. (2002). Principles and practice in reporting structural equation analysis, Psychological Methods, 7(1), 64-82.
McDougall G. H. G., Levesque T. J., “Waiting for service: The effectiveness of recovery strategies”, International Journal of Contemporary Hospitality Management, vol.11, no.1, pp.6-15, 1999.
Novak, T. P., Hoffman, D. L. and Yung, Y. F. (2000). Measuring the customer experience in online environments: A structural modeling approach. Marketing Sci., 19(1), 22-42.
O'Cass, Carlson, (2010). Examining the effects of website induced flow in professional sporting team websites, Internet Research 20 (2) 115–134.
O’Brien, K.L., Leichenko, R.M., (2003). Winners andlosers in the context of global change. Annals of the Association of American Geographers 93, 89–103.
Oliver, R.L., (1980). A cognitive model of the antecedents and consequences of
Satisfaction decisions, Journal of Marketing Research 17 (4) 460–469.
Ouellette, J. A., and Wood, W. (1998). Habit and Intention in Everyday Life: The Multiple Processes by Which Past Behavior Predicts Future Behavior, Psychological Bulletin, 124(1), 54-74.
Özturan, M. and Roney, S. A. (2004). Internet use among travel agencies in Turkey: An exploratory study. Tourism Management, 25(2), 259-266.
Parasuraman, A., V. A. Zeithaml, and L. L. Berry. (1988). SERVQUAL A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality , Journal of Retailing, 64(1), 12-40.
Park Insu, Bhatnagar Amit, Raghav Rao H.(2010), Assurance Seals, On‑Line Customer Satisfaction,and Repurchase Intention. International Journal of Electronic Commerce, Vol. 14, No. 3, pp. 11–34.
Pepers, D. and M. Rogers. (1993). Don’t Resist Marketing Automation, Journal of Sales and Marketing Management, 150(10), 32-33.
Phillippa L., Van J., Henry W. and Jane W.,(2010), How are habits formed: Modelling habit formation in the real worldy, European Journal of Social Psychology. 40, 998–1009.
Pitt, L.F., Watson, R.T., and Kavan, C.B. (1995) Service Quality: A Measure of Information Systems Effectiveness, MIS Quarterly19(2), 173-188.
Privette, G., and Bundrick, C. M. (1987). Measurement of experience: Construct and content validity of the experience questionnaire, Perceptual and Motor Skills, 65, 315-332.
Rachman, Z. M. and Richins, H. (1997). The status of New Zealand Tour Operator Web Sites. Journal of Tourism Studies, 8(2), 62-77.
Rachman, Z. M. and Buchanan, J. T. (1999). Effective tourism web sites, part 2: Expectation versus delivery of tourism web sites. Deapartment of Management Systems, University of Waikato, Hamilton, New Zealand, Retrieved from World Wide Web on March 22, 2006 at http://www.mngt.waikato.ac.nz/depts/mnss/john/1999-13TourismWeb.pdf.
Ranaweera, C. and Prabhu, J. (2003). The Influence of Satisfaction and Trust and Switching Barriers on Customer Retention in a Continuous Purchasing Setting, International, Journal of Service Industry Measurement, 14(4), 374-395.
Rayman-Bacchus, L. and Molina, A. (2001). Internet-based tourism services: Business issues and trends. Futures, 33(7), 589-605.
Reed, M. (1999). E-commerce. (1999). An era of confusion Marketing, 9, 78.
Roy, R., P. K. Chintagunta, and Haldar, S. (1996). A Framework for Ivestigating Habits, the Hand of the Past, and Heterogeneity in Dynamic Brand Choice, Marketing Science, 15(3), 280-299.
Ruomei Feng, Alastair M Morrison, Joseph A Ismail.(2003). East versus West: A comparison of online destination marketing in China and the USA: Free Press, Journal of Vacation Marketing. 10, 43.
Sanders, G. L., and Garrity, E. J. (1995) Dimensions of Information System Success, Working Paper, Jacobs School of Management, State University of New York at Buffalo.
Seddon, P. B. and Kiew, M. Y. (1996). A Partial Test and Development of DeLone and McLean’s Model of IS Success , Australian Journal of Information Systems, 4(1), 90-109.
Selnes, F. (1993). An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty, European Journal of Marketing, 27(9), 9-35.
Shannon, Claude E., and Warren Weaver . (1949). The Mathematical Theory of Communication, University of Illinois Press, Urbana, IL.
Shih, H. P., (2004). An empirical study on predicting user acceptance of e-shopping on the Web . Information &; Management 41 351–368.
Siekpe, J.S., (2005). An examination of the multidimensionality of the flow construct in a computer-mediated environment. Journal of Electronic Commerce Research 6 (1), 31–43.
Snow NE (2006) Habitual virtuous actions and automaticity. Ethical Theory and Moral Practice 9: 545–561.
Sterne, J. (2002). Web Metrics, John Wiley &; Sons, Inc., Canada.
Ted Hopf(2010), The logic of habit in International Relations, European Journal of International Relations,16(4) 539–561.
Trevino, L. K., and Webster, J. (1992). Flow in computer-mediated communication. Communication Research, 19(5), 539-573.
Triandis H.C., Values,(1980), attitudes, and interpersonal behavior, in: H.E. Howe Jr., M.M. Page (Eds.), Nebraska Symposium on Motivation, 1979: Beliefs, Attitudes, and Values, University of Nebraska Press, Lincoln, NE, pp. 195–259.
Tsiros, M. and V. Mittal. (2000). Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making, Journal of Consumer Research, 26, 401-417.
Verplanken, B., Arts, H., Knippenberg, A. V., and Moonen, A. (1998). Habit Versus Planned Behavior: A Field Experiment, British Journal of Social Psychology, 37(1), 111-128.
Verplanken, V., (2006). Beyond frequency: habit as mental construct, British Journal of SocialPsychology 45 639–656.
Walle, A. H. (1996). Tourism and the internet: Opportunities for direct marketing. Journal of Travel Research, 35, 72-77.
Wan, C. S. (2002). The web sites of international tourist hotels and tour wholesalers in Taiwan. Tourism Management, 23(2), 155-160.
William H. Delone and Ephraim R. Mclean,(2003), The DeLone and McLean model of information systems success: A ten-year update,Journal of Management Information Systems / Spring 2003, Vol. 19, No. 4, pp. 9–30.
Wood, W., Quinn, J. M., Kashy, D. A., (2002).Habits in everyday life: thought, emotion, andaction, Journal of Personality and Social Psychology 83 1281–1297.
Wood, W., Neal, D. T.A , (2007). new look at habits and the interface between habits and
goals, Psychological Review 114 843–863.
Wu, I. L. (2013). The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust, International Journal of Information Management, 33 (2013), 166- 176.
Wu, L. Y., Chen, K. Y., Chen, P. Y., and Cheng, S. L. (2012). Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective, Journal of Business Research, in press.
Xiang, Z., and Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179e188.
Yusniza Kamarulzaman ,(2007), Adoption of travel e-shopping in the UK, International Journal of Retail &; Distribution Management, Vol. 35 No. 9, 2007 pp. 703-719
Zauberman, G. (2003). The Intertemporal Dynamics of Consumer Lock-In, Journal of Consumer Research, 30(3), 405-419.
Zeithaml, V. A., Berry, L. L., and Parasuraman, A. (1996). The Behavioral Consequences of Service Quality, Journal of Marketing, 60, 31-46.
Zhang H., Zhang K., Lee M. and Feng F.,(2014). The value of IT habit in microblogs on brand loyalty, International Journal of Electronic Commerce Studie.s Vol.5, No.1, pp. 63-80.
Zhou. T. (2013). An empirical examination of continuance intention of mobile payment services, Decision Support Systems, 54, 1085–1091.