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題名：商業銀行資料傳輸的網路績效評估
作者：周賢昌
作者(外文)：Hsien-Chang Chou
校院名稱：國立臺灣科技大學
系所名稱：管理研究所
指導教授：林義貴
學位類別：博士
出版日期：2014
主題關鍵詞：績效評估；商業銀行；系統可靠度；隨機流量網路；最小路徑；遞迴不相交集法；Performance evaluation；Commercial banks；System reliability；Stochastic flow network；Minimal path；Recursive sum of disjoint products
原始連結：連回原系統網址new window
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本論文專注於研究電子資料傳輸的績效評估，透過收集台灣商業銀行真實交易資料，採用系統可靠度做為此電子資料傳輸網路的有效評估工具，以求改善系統效能，計算其服務水準的績效指標。並進行敏感度分析研究，找出影響整個網路績效的關鍵因子，提供給決策者改善網路績效之決策依據。在真實世界中，大部分的網路架構是由處於不同狀態的元件所組成，它們有各種的效能狀態、其狀態可能全部成功、部份成功或全部失效，這樣的網路架構我們稱之為隨機流量網路。系統可靠度可定義為一個系統可以成功地操作的概率，從服務水準及決策之觀點，系統可靠度可作為評估隨機流量網路之重要績效指標。本研究主要以商業銀行總行將電子交易資料傳輸到全省各分行的網路績效評估，以最小路徑方法建構基本模型，運用遞迴不相交集法來快速計算系統可靠度，探討從單一起點到單一終點、單一起點到多終點的網路績效評估。
This dissertation focuses on the performance evaluation of electronic data transmission by collecting the real transaction data of Taiwan’s commercial banks. We adopt system reliability as a valid evaluation tool for the data transmission network. Further, a sensitivity analysis is carried out to identify the key factors affecting the performance of the entire network. This study can provide a decision-making basis for decision-makers to improve network performance. In the real world, most of the network architecture is composed of elements having different states, which have a variety of performance statuses including fully successful, partially successful, or complete failure. This network architecture is called a stochastic flow network. System reliability can be further quantitatively defined as the probability of a system to operate successfully. From the viewpoint of service standards and decisions, system reliability can be assessed as an important performance indicator in a stochastic flow network. The main purpose of this study is to evaluate network performance when the electronic trading data of commercial banks are transferred from the headquarters to the branches. We apply the minimal path method to construct the basic model and then, use the recursive sum of disjoint products algorithm to quickly calculate the system reliability. The model is developed from a single source node to a single sink node and extended from a single source node to multiple sink nodes.
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