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一、中文部份
1.王怡茵(2007)。建構服務創新衡量模式之研究－以臺灣國際觀光旅館業為例， 中小企業發展季刊，(14)，177-206。
2.王惠瑜等(2018)。藥事服務：以專業為基礎的給付模式探討，藥學雜誌，34(1)，115-120。
3.林芝安(2009)。讓社區藥師成為你的好鄰居， 康健雜誌，154-157。
4.林麗真、連瑞猛(2005)。他山之石-臺日醫藥分業圓桌論壇日本經驗，藥學雜誌，23，155-158。
5.洪春吉、林卿凰(2010)。知識創造與管理創新、技術創新之關係─以生技產業、光電產業實證比較，臺灣銀行季刊，61(3)，94-118。
6.余峻瑜、鄭佩怡(2016) 。服務創新與設計之健康照護服務設計規劃模式：以遠距照護為例，臺大管理論叢，27（1）， 225-254。
7.袁建中、陳坤成(2008)，科技管理—以科技服務透視技術移轉與智財權，臺北市:華泰書局。
8.楊心怡(2009)。聰明使用厝邊藥師-全國社區藥局大調查，康健雜誌，123。
9.耿筠、黃俊英（1996）。社會行銷之起源及發展，文大商管學報，1（1），1-21。
10.廖偉伶(2003)。知識管理在服務創新之應用，國立成功大學工業管理科學研究所碩士論文，臺南市。
11.張儀芬(2017) 。以社會創新觀點探討銀髮產業之服務模式，南華大學企業管理學系研究所碩士論文，臺南市。
12.葉重新 (2001) 。教育研究法。臺北市：心理。
13.賴宗佑(2017) 。臺灣遠端醫療的商機之研究-遠端藥事為例，國立政治大學科技管理與智慧財產研究所碩士論文，臺北市。
14. 台灣連鎖暨加盟協會編 (2018) 。2018臺灣連鎖店年鑑，臺北市: 臺灣連鎖暨加盟協會。
15.克雷頓‧克里斯汀生、邁可雷諾著，譯者：李田樹、李芳齡(2003)。創新者的解答 (The innovators solution : creating and sustaining successful growth) 。 臺北市:天下雜誌。
16. 克雷頓‧克里斯汀生著，譯者：吳凱琳(2004)。創新的兩難 (The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail) 。臺北市:商周出版。
17. 國家發展委員會中華民國人口推估簡報。上網日期：2018年7月5日，檢自https://www.ndc.gov.tw/Content_List.aspx?n=84223C65B6F94D。
18. 衛福部中央健康保險署全民健康保險慢性病範圍。上網日期：2018年6月15日，檢自https://www.nhi.gov.tw/Content_List.aspx?n=0205B47A1C459B5A。
19. 臺灣藥事服務架構。上網日期：2018年6月5日，檢自https://www.fda.gov.tw/upload/133/Conten。
20. 臺灣經濟部。上網日期：2018年4月20日，檢自https://www.moea.gov.tw。
21. 臺灣健保資料庫。上網日期：2018年4月5日，檢自https://nhird.nhri.org.tw。
22. 臺灣食藥署。上網日期：2018年6月5日，檢自https://www.fda.gov.tw。
23. 臺灣遠見雜誌。上網日期：2018年6月19日，檢自
https://www.gvm.com.tw/article.html?id=45503。
24. 臺灣屈臣氏。上網日期：2018年5月31日，檢自https://www.watsons.com.tw/whoweare。
25. 臺灣康是美。上網日期：2018年5月31日，檢自https://www.cosmed.com.tw。
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