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題名：探討CSR和TQM啟用因素對企業績效的影響：越南咖啡產業永續觀點
作者：杜孟煌
作者(外文)：DO, MANH-HOANG
校院名稱：朝陽科技大學
系所名稱：企業管理系台灣產業策略發展博士班
指導教授：黃勇富
學位類別：博士
出版日期：2020
主題關鍵詞：企業社會責任；全面品質管理；TQM啟用因素；人的方面；功能方面；永續觀點；企業績效；越南；咖啡產業；Corporate social responsibility；Total quality management；TQM enabled factor；Human dimension；Functional dimension；Sustainability；Business performance；Vietnam；Coffee industries
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The sustainability issue is emerging as an essential topic in the global during the last decades, however, in developing countries where these countries just focused on economic benefit while they have still lacked proper attention to environmental and social issues. The discussions about CSR and the benefit of CSR activities with business performance, as well as in academic research has risen significantly in recent years. Meanwhile, total quality management (TQM) in the company is a widely recognized business philosophy in the global.
Vietnam is considering as a developing country, which has a potential market for foreign investors as well as domestic investors. With the ranked second in the world, just behind by Brazil, Vietnamese coffee industry is one of the essential industry that contributes a great deal to the development of Vietnam’s economy. Hence, this dissertation aims to analyze CSR activities and TQM enabled factors for sustainability orientation in the context of an emerging country through case study Vietnamese coffee industries.
This study has proposed the theoretical framework to determine TQM enabled factors into CSR performance based on sustainability perspective to measuring business performance for the Vietnamese coffee industries. There are a total of thirteen of the TQM enabled factors conducted in this study and divided into two individual categories as the Human and the Functional dimension. Measurement of CSR performance based on three aspects of the sustainability perspective, namely Economic, Social, and Environmental performance.
The methodology of this study is combining the qualitative and quantitative research approaches. Regarding the quantitative method, this study conducted the techniques was multiple linear regression analysis due to technique’s benefit enable the author to demonstrate the influence of the independent variables on the dependent variable, furthermore helping to test the research hypotheses as well.
The total of 280 samples size reached the criteria necessary for conducting data analysis. In terms of the managerial implications, this study confirmed that possible to integrating TQM enabled factors into CSR implementation. As a result, in terms of managerial implications, the findings emphasized the essential role of the "Accountability of sponsors" factor and the "Strategic quality management" factor to the CSR performance. Moreover, the findings emphasized that the positive effect of three aspects (ECO, SOC, ENV) on the business performance shown that there is a signal to achieve remarkably effective through the empirical evidence of the coffee enterprises in a developing country context.
This research hopes that it will help other scholars to provide some new ideas and directions for future research on TQM enabled factors and CSR implementation. Hence this theoretical framework model needs to be tested in other countries worldwide or in another sector that can further clarify the impact, as well as the correlation between TQM enabled factors and CSR implementation into the business performance.
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