臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：探討CSR和TQM啟用因素對企業績效的影響：越南咖啡產業永續觀點
作者：杜孟煌
作者(外文)：DO, MANH-HOANG
校院名稱：朝陽科技大學
系所名稱：企業管理系台灣產業策略發展博士班
指導教授：黃勇富
學位類別：博士
出版日期：2020
主題關鍵詞：企業社會責任；全面品質管理；TQM啟用因素；人的方面；功能方面；永續觀點；企業績效；越南；咖啡產業；Corporate social responsibility；Total quality management；TQM enabled factor；Human dimension；Functional dimension；Sustainability；Business performance；Vietnam；Coffee industries
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:2
The sustainability issue is emerging as an essential topic in the global during the last decades, however, in developing countries where these countries just focused on economic benefit while they have still lacked proper attention to environmental and social issues. The discussions about CSR and the benefit of CSR activities with business performance, as well as in academic research has risen significantly in recent years. Meanwhile, total quality management (TQM) in the company is a widely recognized business philosophy in the global.
Vietnam is considering as a developing country, which has a potential market for foreign investors as well as domestic investors. With the ranked second in the world, just behind by Brazil, Vietnamese coffee industry is one of the essential industry that contributes a great deal to the development of Vietnam’s economy. Hence, this dissertation aims to analyze CSR activities and TQM enabled factors for sustainability orientation in the context of an emerging country through case study Vietnamese coffee industries.
This study has proposed the theoretical framework to determine TQM enabled factors into CSR performance based on sustainability perspective to measuring business performance for the Vietnamese coffee industries. There are a total of thirteen of the TQM enabled factors conducted in this study and divided into two individual categories as the Human and the Functional dimension. Measurement of CSR performance based on three aspects of the sustainability perspective, namely Economic, Social, and Environmental performance.
The methodology of this study is combining the qualitative and quantitative research approaches. Regarding the quantitative method, this study conducted the techniques was multiple linear regression analysis due to technique’s benefit enable the author to demonstrate the influence of the independent variables on the dependent variable, furthermore helping to test the research hypotheses as well.
The total of 280 samples size reached the criteria necessary for conducting data analysis. In terms of the managerial implications, this study confirmed that possible to integrating TQM enabled factors into CSR implementation. As a result, in terms of managerial implications, the findings emphasized the essential role of the "Accountability of sponsors" factor and the "Strategic quality management" factor to the CSR performance. Moreover, the findings emphasized that the positive effect of three aspects (ECO, SOC, ENV) on the business performance shown that there is a signal to achieve remarkably effective through the empirical evidence of the coffee enterprises in a developing country context.
This research hopes that it will help other scholars to provide some new ideas and directions for future research on TQM enabled factors and CSR implementation. Hence this theoretical framework model needs to be tested in other countries worldwide or in another sector that can further clarify the impact, as well as the correlation between TQM enabled factors and CSR implementation into the business performance.
REFERENCES

1. Abbas, J. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242(2020), 118458.
2. Abdallah, A. A. N., & Ismail, A. K. (2017). Corporate governance practices, ownership structure, and corporate performance in the GCC countries. Journal of International Financial Markets, Institutions and Money, 46(2017), 98–115.
3. Abrahamsson, L. (2000). Production economics analysis of investment initiated to improve working environment. Applied Ergonomics, 31(1), 1–7.
4. Abu-Doleh, J. D. (2012). Human resource management and total quality management linkage - rhetoric and reality: Evidence from an empirical study. International Journal of Commerce and Management, 22(3), 219–234.
5. Agan, Y., Kuzey, C., Acar, M. F., & Açikgöz, A. (2016). The relationships between corporate social responsibility, environmental supplier development, and firm performance. Journal of Cleaner Production, 112(2016), 1872–1881.
6. Ahire, S. L. (1997). Management science-total quality management interfaces: An integrative framework. Interfaces, 27(6), 91–105.
7.Al-Ansari, Y., Pervan, S., & Xu, J. (2013). Innovation and business performance of SMEs: The case of Dubai. Education, Business and Society: Contemporary Middle Eastern Issues, 6(3/4), 162–180.
8. Al-Dhaafri, H. S., & Al-Swidi, A. (2016). The impact of total quality management and entrepreneurial orientation on organizational performance. International Journal of Quality and Reliability Management, 33(5), 597–614.
9. Al-Ghwayeen, W. S., & Abdallah, A. B. (2018). Green supply chain management and export performance. Journal of Manufacturing Technology Management, 29(7), 1233–1252.
10. Al-Hakim, L., & Lu, W. (2017). The role of collaboration and technology diffusion on business performance. International Journal of Productivity and Performance Management, 66(1), 22–50.
11. Al Nahyan, M. T., & Abdel All, S. F. (2017). Key Enablers of Effective Implementation of TQM in Royal Jet Airways. Advances in Decision Sciences, 2017, 1–10.
12. Alkunsol, W. H., Sharabati, A. A. A., AlSalhi, N. A., & El-Tamimi, H. S. (2019). Lean Six Sigma effect on Jordanian pharmaceutical industry’s performance. International Journal of Lean Six Sigma, 10(1), 23–43.
13. Alsaif, T. M., Savage, B. M., & Reed, D. M. (2018). Picking low hanging fruit? Synergies between strategic quality management and corporate social responsibility. Business Process Management Journal, 24(6), 1393–1411.
14. Amarah, B., & Langston, C. (2017). Development of a triple bottom line stakeholder satisfaction model. Journal of Corporate Real Estate, 19(1), 17–35.
15. Anantatmula, V. S., & Kanungo, S. (2010). Modeling enablers for successful KM implementation. Journal of Knowledge Management, 14(1), 100–113.
16. Anil, A. P., & Satish, K. P. (2016). Investigating the Relationship Between TQM Practices and Firm’s Performance: A Conceptual Framework for Indian Organizations. Procedia Technology, 24, 554–561.
17. Ansari, Z. N., & Kant, R. (2017). A state-of-art literature review reflecting 15 years of focus on sustainable supply chain management. Journal of Cleaner Production, 142(2017), 2524–2543.
18. Ansong, A. (2017). Corporate social responsibility and firm performance of Ghanaian SMEs: The role of stakeholder engagement. Cogent Business and Management, 4(1), 1–17.
19. Aquilani, B., Silvestri, C., & Ruggieri, A. (2016). Sustainability, TQM and value co-creation processes: The role of critical success factors. Sustainability, 8(10).
20. Arena, M., Azzone, G., & Mapelli, F. (2018). What drives the evolution of Corporate Social Responsibility strategies? An institutional logics perspective. Journal of Cleaner Production, 171(2018), 345–355.
21. Arli, D., & Tjiptono, F. (2014). Does corporate social responsibility matter to consumers in indonesia? Social Responsibility Journal, 10(3), 537–549.
22. Arumugam, V., Ooi, K. B., & Fong, T. C. (2008). TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia. TQM Journal, 20(6), 636–650.
23. Azungah, T. (2018). Qualitative research: deductive and inductive approaches to data analysis. Qualitative Research Journal, 18(4), 383–400.
24. Bajaj, S., Garg, R., & Sethi, M. (2018). Total quality management: a critical literature review using Pareto analysis. International Journal of Productivity and Performance Management, 67(1), 128–154.
25. Barkemeyer, R. (2011). Corporate perceptions of sustainability challenges in developed and developing countries: Constituting a CSR divide? Social Responsibility Journal, 7(2), 257–281.
26. Bastas, A., & Liyanage, K. (2018). Sustainable supply chain quality management: A systematic review. Journal of Cleaner Production, 181, 726–744.
27. Battaglia, M., Testa, F., Bianchi, L., Iraldo, F., & Frey, M. (2014). SMEs of the Fashion Industry : Evidence from Italy and France. Sustainability, 6(2014), 872–893.
28. Baumgartner, R. J. (2014). Managing corporate sustainability and CSR: A conceptual framework combining values, strategies and instruments contributing to sustainable development. Corporate Social Responsibility and Environmental Management, 21(5), 258–271.
29. Baumgartner, R. J., & Rauter, R. (2017). Strategic perspectives of corporate sustainability management to develop a sustainable organization. Journal of Cleaner Production, 140, 81–92.
30. Benavides-Velasco, C. A., Quintana-García, C., & Marchante-Lara, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry. International Journal of Hospitality Management, 41(2014), 77–87.
31. Bhardwaj, P., Chatterjee, P., Demir, K. D., & Turut, O. (2018). When and how is corporate social responsibility profitable? Journal of Business Research, 84(November 2016), 206–219.
32. Bird, F. (2009). The ethical responsibilities of businesses in developing areas. Journal of Business Ethics, 89(SUPPL 2), 85–97.
33. Black, S. A., & Porter, L. J. (1996). Identification of the Critical Factors of TQM. Decision Sciences, 27(1), 1–21.
34. Blowfield, M., & Murray, M. A. (2019). Corporate Social Responsibility (4th ed.). Oxford: Oxford University Press.
35. Bocken, N. M. P., Short, S. W., Rana, P., & Evans, S. (2014). A literature and practice review to develop sustainable business model archetypes. Journal of Cleaner Production, 65, 42–56.
36. Boubakary, & Moskolaï, D. D. (2017). The influence of the implementation of CSR on business strategy: An empirical approach based on Cameroonian enterprises. Arab Economic and Business Journal, 11(2), 162–171.
37. Bouranta, N., Psomas, E. L., & Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. The TQM Journal, 29(1), 147–166.
38. Bowen, H. R. (1953). Social Responsibilities of the Businessman. New York: Harper & Row.
39. Breese, R., Couch, O., & Turner, D. (2020). The project sponsor role and benefits realisation: More than ‘just doing the day job.’ International Journal of Project Management, 38(1), 17–26.
40. Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216.
41. Bryman, A., & Bell, E. (2015). Business Research Methods (4th ed.). Oxford University Press.
42. Budiarto, D. S., & Prabowo, R. M. A. (2015). Accounting Information Systems Alignment and SMEs Performance: A Literature Review. International Journal of Management Economics and Social Sciences, 4(2), 58–70. http://www.ijmess.com
43. Büyüközkan, G., & Karabulut, Y. (2018). Sustainability performance evaluation: Literature review and future directions. Journal of Environmental Management, 217, 253–267.
44. Calvo-Mora, A., Ruiz-Moreno, C., Picón-Berjoyo, A., & Cauzo-Bottala, L. (2014). Mediation effect of TQM technical factors in excellence management systems. Journal of Business Research, 67(5), 769–774.
45. Carmona-Márquez, F. J., Leal-Millán, A. G., Vázquez-Sánchez, A. E., Leal-, A. L., & Eldridge, S. (2016). TQM and business success: Do all the TQM drivers have the same relevance? An empirical study in Spanish firms. International Journal of Quality and Reliability Management, 33(3), 361–379.
46. Carroll, A. B. (1979). A Three-Dimensional Conceptual Model of Corporate Performance. Academy of Management Review, 4(4), 497–505.
47. Carroll, A. B. (1991). The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders. Business Horizons, 34, 39–48.
48. Carroll, A. B. (2016). Carroll’s pyramid of CSR: taking another look. International Journal of Corporate Social Responsibility, 1(1), 1–8.
49. Cetindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kütahya. Procedia Economics and Finance, 23(2015), 1376–1382.
50. Cheng, C. C. J., Yang, C. L., & Sheu, C. (2014). The link between eco-innovation and business performance: A Taiwanese industry context. Journal of Cleaner Production, 64(2014), 81–90.
51. Chileshe, N. (2007). Quality management concepts, principles, tools and philosophies: A valid methodology for deployment within UK construction-related SMEs. Journal of Engineering, Design and Technology, 5(1), 49–67.
52. Cho, E. (2016). Making Reliability Reliable: A Systematic Approach to Reliability Coefficients. Organizational Research Methods, 19(4), 651–682.
53. Cochran, P. L. (2007). The evolution of corporate social responsibility. Business Horizons, 50, 449–454.
54. Colurcio, M. (2009). TQM: A knowledge enabler? TQM Journal, 21(3), 236–248.
55. Couret, D. G. (2008). Sustainability in Developing and Developed Countries. http://www.bvsde.ops-oms.org/arquitectura/anexos/anexo1.1.pdf
56. Creswell, J. W. (2008). Educational research. Planning, conducting, and evaluating quantitative and qualitative research. Springer.
57. Creswell, J. W. (2014). Research Design: Qualitative, Quantitative and Mixed Methods Approaches (4th ed.). SAGE Publications Inc.
58. Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research (3rd ed.). SAGE Publications Inc.
59. Cronbach, L. (1951). Coefficient alpha and the internal structure of tests. Psychomerika, 16(1951), 297–334.
60. Dahlsrud, A. (2008). How corporate social responsibility is defined: An analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15(1), 1–13.
61. Danyen, S., & Callychurn, D. S. (2015). Total quality management success factors and their relationships with performance measures in the food industry: A Mauritian case study. International Journal of Productivity and Quality Management, 16(3), 249–266.
62. Dayton, N. A. (2001). Total quality management critical success factors, a comparison: The UK versus the USA. Total Quality Management, 12(3), 293–298.
63. De Freitas, J. G., Costa, H. G., & Ferraz, F. T. (2017). Impacts of Lean Six Sigma over organizational sustainability: A survey study. Journal of Cleaner Production, 156(2017), 262–275.
64. De Jong, P., Paulraj, A., & Blome, C. (2014). The financial impact of ISO 14001 certification: top-line, bottom-line or both? Journal of Business Ethics, 119(1), 131–149.
65. De Queiroz, V. T., Azevedo, M. M., Da Silva Quadros, I. P., Costa, A. V., Do Amaral, A. A., Dos Santos, G. M. A. D. A., Juvanhol, R. S., De Almeida Telles, L. A., & Dos Santos, A. R. (2018). Environmental risk assessment for sustainable pesticide use in coffee production. Journal of Contaminant Hydrology, 219(2018), 18–27.
66. Del Baldo, M. (2018). Sustainability and CSR orientation through “Edutainment” in tourism. International Journal of Corporate Social Responsibility, 3(1).
67. Detre, J. D., & Gunderson, M. A. (2011). The triple bottom line: What is the impact on the returns to agribusiness? International Food and Agribusiness Management Review, 14(4), 165–178.
68. Do, T.-N., Kumar, V., & Do, M.-H. (2019). Prioritize the key parameters of Vietnamese coffee industries for sustainability. International Journal of Productivity and Performance Management, ahead-of-p(ahead-of-print).
69. Do, T.-N., & Le, D.-N. (2017). The linkage between farmers and enterprises in coffee production and consumption at the Central Highlands. Agricultural University Publishing.
70. Dočekalová, M. P., & Kocmanová, A. (2016). Composite indicator for measuring corporate sustainability. Ecological Indicators, 61, 612–623.
71. Dubey, R., & Gunasekaran, A. (2015). Exploring soft TQM dimensions and their impact on firm performance: Some exploratory empirical results. International Journal of Production Research, 53(2), 371–382.
72. Durbin, J., & Watson, G. S. (1971). Testing for Serial Correlation in Least Squares Regression. III. Biometrika, 58(1), 1–19.
73. Edwards, V., & Phan, A. (2014). Managers and management in Vietnam: 25 years of economic renovation (Doi moi). Oxford: Routledge.
74. Eilers, H., Chong, W., Kim, J., Naganathan, H., & Glavinich, T. E. (2016). Impact of sustainability on business performance and strategy for commercial building contractors. World Journal of Entrepreneurship, Management and Sustainable Development, 12(4), 323–343.
75. Elkington, J. (1997). Cannibals with forks: the triple bottom line of 21st century business. Stoney Creek/CT: New Society.
76. Elkington, J. (2004). Enter the triple bottom line. In A. Henriques & J. Richardson (Eds.). In The triple bottom line: Does it all add up? (Vol. 1, pp. 1–16). London: Earthscan.
77. Engert, S., & Baumgartner, R. J. (2016). Corporate sustainability strategy - Bridging the gap between formulation and implementation. Journal of Cleaner Production, 113, 822–834.
78. Escamilla-Solano, Fernández-Portillo, Paule-Vianez, & Plaza-Casado. (2019). Effect of the Disclosure of Corporate Social Responsibility on Business Profitability. A Dimensional Analysis in the Spanish Stock Market. Sustainability, 11(23), 6732.
79. Eslami, Y., Dassisti, M., Lezoche, M., & Panetto, H. (2019). A survey on sustainability in manufacturing organisations: dimensions and future insights. International Journal of Production Research, 57(15–16), 5194–5214.
80. Fauzi, H., Svensson, G., & Rahman, A. A. (2010). “Triple bottom line” as “sustainable corporate performance”: A proposition for the future. Sustainability, 2(5), 1345–1360.
81. Field, A. (2009). Discovering statistics using IBM SPSS Statistics: And sex and drugs and rock’n’roll. SAGE Publications Ltd.
82. Field, A. (2013). Discovering Statistics Using SPSS (4th (ed.)). SAGE Publications Ltd.
83.Fok, L. Y., Hartman, S. J., Patti, A. L., & Razek, J. R. (2000). Human factors affecting the acceptance of total quality management. International Journal of Quality & Reliability Management, 13, 215–237.
84.Foote, J., Gaffney, N., & Evans, J. R. (2010). Corporate social responsibility: Implications for performance excellence. Total Quality Management and Business Excellence, 21(8), 799–812.
85.Fotopoulos, C. V., & Psomas, E. L. (2010). The structural relationships between TQM factors and organizational performance. The TQM Journal, 22(5), 539–552.
86.Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D., & Neely, A. (2007). Towards a definition of a business performance measurement system. International Journal of Operations and Production Management, 27(8), 784–801.
87.Frazer, L., & Lawley, M. (2001). Questionnaire Design & Administration: A Practical Guide (Annotated). John Wiley & Sons Ltd.
88.Frolova, I., & Lapina, I. (2014). Corporate Social Responsibility in the Framework of Quality Management. Procedia - Social and Behavioral Sciences, 156(2014), 178–182.
89.Gangi, F., Mustilli, M., & Varrone, N. (2019). The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry. Journal of Knowledge Management, 23(1), 110–134.
90.García-Bernal, J., & Ramírez-Alesón, M. (2015). Why and how TQM leads to performance improvements. Quality Management Journal, 22(3), 23–37.
91.Garcia, S., Cintra, Y., Torres, R. de C. S. R., & Lima, F. G. (2016). Corporate sustainability management: a proposed multi-criteria model to support balanced decision-making. Journal of Cleaner Production, 136, 181–196.
92.Garg, P. (2016). CSR and corporate performance: evidence from India. Decision, 43(4), 333–349.
93.Geissdoerfer, M., Vladimirova, D., & Evans, S. (2018). Sustainable business model innovation: A review. Journal of Cleaner Production, 198, 401–416.
94.General Statistics Office. (2018). Results of The 2017 Economic Census. Statistical Publishing House.
95.General Statistics Office of Vietnam (GSO). (2018). Report of the 2017 Economic Census of Vietnam. http://www.gso.gov.vn/default_en.aspx?tabid=479&idmid=4&-ItemID=18947
96.Georgiev, S., & Ohtaki, S. (2019). Critical success factors for TQM implementation among manufacturing SMEs: Evidence from Japan. Benchmarking: An International Journal, 27(2), 473–498.
97.Ghobadian, A., Gallear, D., & Hopkins, M. (2007). TQM and CSR nexus. International Journal of Quality and Reliability Management, 24(7), 704–721.
98.Gimenez, C., Sierra, V., & Rodon, J. (2012). Sustainable operations: Their impact on the triple bottom line. International Journal of Production Economics, 140(1), 149–159.
99.Gonzalez-perez, M. A. (2015). Corporate Social Responsibility and International Business: A Conceptual Overview. International Business, Sustainability and Corporate Social Responsibility, 11, 1–35.
100.Gonzalez-Perez, M. A., & Gutierrez-Viana, S. (2012). Cooperation in coffee markets: The case of Vietnam and Colombia. Journal of Agribusiness in Developing and Emerging Economies, 2(1), 57–73.
101.Gonzalez-Rodriguez, M. R., Diaz-Fernandez, M. C., & Simonetti, B. (2015). The social , economic and environmental dimensions of corporate social responsibility : The role played by consumers and potential entrepreneurs. International Business Review, 24, 836–848.
102.Graham, N. K., & Owusu, I. (2015). Achieving quality in printing: Some determining factors in the printing industry in Ghana. The TQM Journal, 27(6), 691–704.
103.Gupta, N., & Sharma, V. (2016). Exploring Employee Engagement-A Way to Better Business Performance. Global Business Review, 17, 45S-63S.
104.Guzman, G. M., Castro, S. Y. P., & Torres, G. C. L. (2016). Corporate Social Responsibility and Business Performance: The Role of Mexican SMEs. International Journal of Asian Social Science, 6(10), 568–579.
105.Habtoor, N., & Habtoor, N. (2016). Influence of human factors on organisational performance: Quality improvement practices as a mediator variable. International Journal of Productivity and Performance Management, 65(4), 460–484.
106.Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Prentice Hall, Englewood Cliffs, NJ.
107.Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks: Sage.
108.Hajjar, R., Newton, P., Adshead, D., Bogaerts, M., Maguire-Rajpaul, V. A., Pinto, L. F. G., McDermott, C. L., Milder, J. C., Wollenberg, E., & Agrawal, A. (2019). Scaling up sustainability in commodity agriculture: Transferability of governance mechanisms across the coffee and cattle sectors in Brazil. Journal of Cleaner Production, 206(2019), 124–132.
109.Hansen, U. E., Nygaard, I., Romijn, H., Wieczorek, A., Kamp, L. M., & Klerkx, L. (2018). Sustainability transitions in developing countries: Stocktaking, new contributions and a research agenda. Environmental Science and Policy, 84(2018), 198–203.
110.Hategan, C. D., Sirghi, N., Curea-Pitorac, R. I., & Hategan, V. P. (2018). Doing well or doing good: The relationship between corporate social responsibility and profit in Romanian companies. Sustainability, 10(4).
111.Heinberg, M., Ozkaya, H. E., & Taube, M. (2018). Do corporate image and reputation drive brand equity in India and China? - Similarities and differences. Journal of Business Research, 86(September 2016), 259–268.
112.Hingley, M., Lindgreen, A., Reast, J., & Manning, L. (2013). Corporate and consumer social responsibility in the food supply chain. British Food Journal, 115(1), 9–29.
113.Ho, D. C. K., Duffy, V. G., & Shih, H. M. (2004). An empirical analysis of effective TQM implementation in the Hong Kong electronics manufacturing industry. Human Factors and Ergonomics in Manufacturing, 9(1), 1–25.
114.Ho, T. Q., Hoang, V. N., Wilson, C., & Nguyen, T. T. (2018). Eco-efficiency analysis of sustainability-certified coffee production in Vietnam. Journal of Cleaner Production, 183(2018), 251–260.
115.Hoang, A. T., Chu, X. N., & Tran, T. V. (2017). The Environmental Pollution in Vietnam: Source, Impact and Remedies. International Journal of Scientific & Technology Research, 6(2).
116.Hoang, H. T. T., Truong, Q. H., Nguyen, A. T., & Hens, L. (2018). Multicriteria evaluation of tourism potential in the Central Highlands of Vietnam: Combining Geographic Information System (GIS), Analytic Hierarchy Process (AHP) and Principal Component Analysis (PCA). Sustainability (Switzerland), 10(9), 1–20.
117.Hollingworth, D., & Valentine, S. (2014). Corporate social responsibility, continuous process improvement orientation, organizational commitment and turnover intentions. International Journal of Quality and Reliability Management, 31(6), 629–651.
118.Hou, T. C. T. (2018). The relationship between corporate social responsibility and sustainable financial performance: firm-level evidence from Taiwan. Corporate Social Responsibility and Environmental Management, 26(1), 19–28.
119.Hsu, K. T. (2012). The Advertising Effects of Corporate Social Responsibility on Corporate Reputation and Brand Equity: Evidence from the Life Insurance Industry in Taiwan. Journal of Business Ethics, 109(2), 189–201.
120.Huang, R. Y., Huang, C. T., Lin, H., & Ku, W. H. (2008). Factor analysis of interface problems among construction parties - A case study of MRT. Journal of Marine Science and Technology, 16(1), 52–63.
121.Huang, Y. F., Do, M. H., & Kumar, V. (2019). Consumers’ perception on corporate social responsibility: Evidence from Vietnam. Corporate Social Responsibility and Environmental Management, 26(6), 1272–1284.
122.Humborstad, S. I. W., & Perry, C. (2011). Employee empowerment, job satisfaction and organizational commitment: An in-depth empirical investigation. Chinese Management Studies, 5(3), 325–344.
123.International Coffee Organization. (2019). Report on coffee total production by all exporting countries. www.ico.org/prices/po-production.pdf
124.International, & Organization for Standardization (ISO). (2000). ISO 9000:2000 Quality Management Systems.
125.Invalids and Social Affairs (MOLISA) of Vietnam. (2018). Report by the Ministry of Labor.
126.Iqbal, A., & Asrar-ul-Haq, M. (2018). Establishing relationship between TQM practices and employee performance: The mediating role of change readiness. International Journal of Production Economics, 203(2018), 62–68.
127.İyigün, N. Ö. (2015). What could Entrepreneurship do for Sustainable Development? A Corporate Social Responsibility-Based Approach. Procedia - Social and Behavioral Sciences, 195, 1226–1231.
128.Jamali, D., & Karam, C. (2016). Corporate Social Responsibility in Developing Countries as an Emerging Field of Study. International Journal of Management Reviews, 20(1), 32–61.
129.Jamali, D., & Mirshak, R. (2007). Corporate Social Responsibility (CSR): Theory and practice in a developing country context. Journal of Business Ethics, 72(3), 243–262.
130.Jeffrey, S., Rosenberg, S., & McCabe, B. (2018). Corporate social responsibility behaviors and corporate reputation. Social Responsibility Journal.
131.Jiang, W., & Wong, J. K. W. (2016). Key activity areas of corporate social responsibility (CSR) in the construction industry: A study of China. Journal of Cleaner Production, 113(2016), 850–860.
132.Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31–36.
133.Kalpande, S. D., Gupta, R. C., & Dandekar, M. D. (2013). Identification of important factors for implementation of TQM in Indian SMEs in context of Vidarbha and Khandesh region. International Journal of Management and Enterprise Development, 12(4–6), 411–424.
134.Kang, J. S., Chiang, C. F., Huangthanapan, K., & Downing, S. (2015). Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management, 48(2015), 124–134.
135.Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21, 405–435.
136.Kelley, K., & Maxwell, S. E. (2003). Sample Size for Multiple Regression: Obtaining Regression Coefficients That Are Accurate, Not Simply Significant. Psychological Methods, 8(3), 305–321.
137.Khan, F. R., & Lund-Thomsen, P. (2011). CSR as imperialism: Towards a phenomenological approach to CSR in the developing world. Journal of Change Management, 11(1), 73–90.
138.Khanam, S., Talib, F., & Siddiqui, J. (2015). Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach. International Journal of Information Quality, 4(1), 18.
139.Khurshid, M. A., Amin, M., & Ismali, W. K. W. (2018). Total quality and socially responsible management ( TQSR-M ) An integrated conceptual framework. Benchmarking: An International Journal, 25(8), 2566–2588.
140.Kiessling, T., Isaksson, L., & Yasar, B. (2016). Market Orientation and CSR: Performance Implications. Journal of Business Ethics, 137(2), 269–284.
141.Klewitz, J., & Hansen, E. G. (2014). Sustainability-oriented innovation of SMEs: A systematic review. Journal of Cleaner Production, 65, 57–75.
142.Kok, P., Wiele, T. Van Der, Mckenna, R., & Brown, A. (2001). A Corporate Social Responsibility Audit within a Quality Management Framework. Journal of Business Ethics, 31(4), 285–297.
143.Kumar, Rahul, Singh, K., & Jain, S. K. (2019). An empirical exploration of Agile manufacturing for enhanced business performance in Indian manufacturing industry. World Journal of Science, Technology and Sustainable Development.
144.Kumar, Raj, Garg, D., & Garg, T. K. (2011). TQM success factors in North Indian manufacturing and service industries. The TQM Journal, 23(1), 36–46.
145.Kumar, V., & Sharma, R. R. K. (2017a). An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation. International Journal of Quality and Reliability Management, 34(9), 1530–1550.
146.Kumar, V., & Sharma, R. R. K. (2017b). Relating management problem-solving styles of leaders to TQM focus: An empirical study. TQM Journal, 29(2), 218–239.
147.Kumar, V., & Sharma, R. R. K. (2018). Leadership styles and their relationship with TQM focus for Indian firms: An empirical investigation. International Journal of Productivity and Performance Management, 67(6), 1063–1088.
148.Lai, C. S., Chiu, C. J., Yang, C. F., & Pai, D. C. (2010). The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(2010), 457–469.
149.Larrán Jorge, M., Herrera Madueño, J., Lechuga Sancho, M. P., & Martínez-Martínez, D. (2016). Development of corporate social responsibility in small and medium-sized enterprises and its nexus with quality management. Cogent Business and Management, 3(1), 1–21.
150.Lau, H. C., & Idris, M. A. (2001). The TQM Magazine Emerald Article : The soft foundation of the critical success factors on TQM implementation in Malaysia Research and concepts The soft foundation of the critical success factors on TQM implementation in Malaysia. The TQM Magazine, 13(1), 51–60.
151.Lee, E. M., Park, S. Y., & Lee, H. J. (2013). Employee perception of CSR activities: Its antecedents and consequences. Journal of Business Research, 66(10), 1716–1724.
152.Lee, K. H., & Saen, R. F. (2012). Measuring corporate sustainability management: A data envelopment analysis approach. International Journal of Production Economics, 140(1), 219–226.
153.Lin, C. H., Yang, H. L., & Liou, D. Y. (2009). The impact of corporate social responsibility on financial performance: Evidence from business in Taiwan. Technology in Society, 31(1), 56–63.
154.Lin, Y., Shi, Y., & Ma, S. (2012). Chapter 2: Servitization Strategy: Priorities, Capabilities, and Organizational Features. In Service Science, Management, and Engineering. Elsevier Inc.
155.Liu, M. T., Wong, I. A., Shi, G., Chu, R., & Brock, J. L. (2014). The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference. Journal of Services Marketing, 28(3), 181–194.
156.Loan, V. T. H. (2018). Public Relations in Emerging Markets: Empirical Evidence in Vietnam. Emerging Markets Finance and Trade, 00(00), 1–12.
157.Lourenço, I. C., & Branco, M. C. (2013). Determinants of corporate sustainability performance in emerging markets: The Brazilian case. Journal of Cleaner Production, 57(2013), 134–141.
158.Lu, W., Ye, M., Chau, K. W., & Flanagan, R. (2018). The paradoxical nexus between corporate social responsibility and sustainable financial performance: Evidence from the international construction business. Corporate Social Responsibility and Environmental Management, 25(5), 844–852.
159.Luthra, S., Garg, D., & Haleem, A. (2015). An analysis of interactions among critical success factors to implement green supply chain management towards sustainability: An Indian perspective. Resources Policy, 46(2015), 37–50.
160.Madueño, J. H., Jorge, M. L., Conesa, I. M., & Martínez-Martínez, D. (2016). Relationship between corporate social responsibility and competitive performance in Spanish SMEs: Empirical evidence from a stakeholders’ perspective. BRQ Business Research Quarterly, 19(2016), 55–72.
161.Mahmoud, M. A., & Hinson, R. E. (2012). Market orientation, innovation and corporate social responsibility practices in Ghana’s telecommunication sector. Social Responsibility Journal, 8(3), 327–346.
162.Makhdoom, H. ur R., & Anjum, A. (2016). Impact of CSR & TQM on Employee’s Turnover Intention: Mediating role of Organizational Commitment. International Journal of Academic Research in Business and Social Sciences, 6(9), 210–229.
163.Maletič, M., Maletič, D., & Gomišček, B. (2016). The impact of sustainability exploration and sustainability exploitation practices on the organisational performance: a cross-country comparison. Journal of Cleaner Production, 138(2016), 158–169.
164.Manzani, Y. El, Sidmou, M. L., & Cegarra, J. J. (2017). A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance. International Journal of Quality and Innovation, 3(2/3/4), 188. https://doi.org/10.1504/ijqi.2017.10011666
165.Marin, L., Ruiz, S., & Rubio, A. (2009). The role of identity salience in the effects of corporate social responsibility on consumer behavior. Journal of Business Ethics, 84(1), 65–78.
166.Marria, P., Williams, S. J., & Naim, M. (2014). Six S: creating an efficient and safer work environment. Total Quality Management and Business Excellence, 25(January 2015), 1410–1428.
167.Masa’deh, R., Alrowwad, A., Alkhalafat, F., Obeidat, B., & Abualoush, S. (2018). The Role of Corporate Social Responsibility in Enhancing Firm Performance from the Perspective of IT Employees in Jordanian Banking Sector: The Mediating Effect of Transformational Leadership. Modern Applied Science, 12(7), 1.
168.Matlhape, M. G., & Lessing, N. (2002). Employees in Total Quality Management. Acta Commercii, 2(1), 21–34.
169.McAdam, R., & Leonard, D. (2003). Corporate social responsibility in a total quality management context: Opportunities for sustainable growth. Corporate Governance: The International Journal of Business in Society, 3(4), 36–45.
170.Mehralian, G., Nazari, J. A., Zarei, L., & Rasekh, H. R. (2016). The effects of corporate social responsibility on organizational performance in the Iranian pharmaceutical industry: The mediating role of TQM. Journal of Cleaner Production, 135(2016), 689–698.
171.Melo, T., & Garrido-Morgado, A. (2012). Corporate Reputation: A Combination of Social Responsibility and Industry. Corporate Social Responsibility and Environmental Management, 19(1), 11–31.
172.Mensah, J. O., Copuroglu, G., & Fening, F. A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123–133.
173.Meyfroidt, P., Vu, T. P., & Hoang, V. A. (2013). Trajectories of deforestation, coffee expansion and displacement of shifting cultivation in the Central Highlands of Vietnam. Global Environmental Change, 23(5), 1187–1198.
174.Ministry of Agriculture & Rural Development (AGROINFO). (2019). Annual report of Vietnam’s coffee industry in 2018 and prospects for 2019.
175.Mishra, S., & Suar, D. (2010). Does corporate social responsibility influence firm performance of Indian companies? In Journal of Business Ethics (Vol. 95, Issue 4). Springer.
176.Mishra, U. S., Aurolipy, & Dash, M. (2016). Employee involvement, empowerment and satisfaction in service sector of India: An empirical study. International Journal of Applied Business and Economic Research, 14(13), 9097–9111.
177.Moore, S. B., & Manring, S. L. (2009). Strategy development in small and medium sized enterprises for sustainability and increased value creation. Journal of Cleaner Production, 17(2), 276–282.
178.Moratis, L. (2015). The credibility of corporate CSR claims: a taxonomy based on ISO 26000 and a research agenda. Total Quality Management and Business Excellence, 28(1–2), 147–158.
179.Morioka, S. N., & Carvalho, M. M. (2016). Measuring sustainability in practice: exploring the inclusion of sustainability into corporate performance systems in Brazilian case studies. Journal of Cleaner Production, 136(2016), 123–133.
180.Murmura, F., Bravi, L., & Palazzi, F. (2017). Evaluating companies’ commitment to corporate social responsibility: Perceptions of the SA 8000 standard. Journal of Cleaner Production, 164, 1406–1418.
181.Muruganantham, G., Vinodh, S., Arun, C. S., & Ramesh, K. (2018). Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector. Total Quality Management and Business Excellence, 29(5–6), 524–545.
182.Nair, G. K., & Choudhary, N. (2016). Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry: An empirical study. International Journal of Productivity and Quality Management, 17(4), 409–436.
183.Neumann, W. P., & Dul, J. (2010). Human factors: Spanning the gap between OM and HRM. International Journal of Operations and Production Management, 30(9), 923–950.
184.Neville, B. A., Bell, S. J., & Mengüç, B. (2005). Corporate reputation , stakeholders and the social performance relationship. European Journal of Marketing, 39(9/10), 1184–1198.
185.Ngai, E. W. T., Law, C. C. H., Lo, C. W. H., Poon, J. K. L., & Peng, S. (2018). Business sustainability and corporate social responsibility: case studies of three gas operators in China. International Journal of Production Research, 56(1–2), 660–676.
186.Ngambi, M. T., & Nkemkiafu, A. G. (2015). The Impact of Total Quality Management on Firm’s Organizational Performance. American Journal of Management, 15(4), 69–85.
187.Nguyen, G. N. T., & Sarker, T. (2018). Sustainable coffee supply chain management: a case study in Buon Me Thuot City, Daklak, Vietnam. International Journal of Corporate Social Responsibility, 3(1), 1–17.
188.Nguyen, M., Bensemann, J., & Kelly, S. (2018). Corporate social responsibility ( CSR ) in Vietnam : a conceptual framework. International Journal of Corporate Social Responsibility, 3(9).
189.Nguyen, T. V., Nguyen, N. C., & Bosch, O. J. H. (2015). Contribution of the systems thinking approach to reduce production cost and improve the quality of Vietnamese coffee. International Journal of Markets and Business Systems, 1(1), 53.
190.Nguyen, T. V., Nguyen, N. C., & Bosch, O. J. H. (2017). Enhancing the competitive advantages of Vietnamese coffee through the exploration of causal loop modelling in the supply chain. International Journal of Logistics Systems and Management, 26(1), 17–33.
191.Nguyen, T. Van, Nguyen, N. C., & Bosch, O. J. H. (2017). Identifying Key Success Factors in Supply Chain Management for Increasing The Competitive. Competitiveness Review : An International Business Journal, 27(5), 438–461.
192.Nollet, J., Filis, G., & Mitrokostas, E. (2016). Corporate social responsibility and financial performance: A non-linear and disaggregated approach. Economic Modelling, 52(2016), 400–407.
193.Nunnally, J. (1978). Psychometric Theory (2nd ed.). McGraw-Hill.
194.Nur, S., & Zulkiffli, A. (2014). Business Performance for SMEs : Subjective or Objective Measures ? Integrative Business & Economics, 3(1), 371–381.
195.O’brien, R. M. (2007). A Caution Regarding Rules of Thumb for Variance Inflation Factors. Quality & Quantity, 41(5), 673–690.
196.O’Neill, P., Sohal, A., & Teng, C. W. (2016). Quality management approaches and their impact on firms’ financial performance - An Australian study. International Journal of Production Economics, 171(2016), 381–393.
197.Oginni, O., & Omojowo, A. (2016). Sustainable Development and Corporate Social Responsibility in Sub-Saharan Africa: Evidence from Industries in Cameroon. Economies, 4(10).
198.Ortmann, S. (2017). Environmental governance in Vietnam: Institutional reforms and failures. Cham: Palgrave Macmillan.
199.Orzes, G., Jia, F., Sartor, M., & Nassimbeni, G. (2017). Performance implications of SA8000 certification. International Journal of Operations & Production Management, 37(11), 1625–1653.
200.Osman, S., Shariff, S. H., & Lajin, M. N. A. (2016). Does Innovation Contribute to Employee Performance? Procedia - Social and Behavioral Sciences, 219(2016), 571–579.
201.Oya, C., Schaefer, F., & Skalidou, D. (2018). The effectiveness of agricultural certification in developing countries: A systematic review. World Development, 112(2018), 282–312.
202.Pan, X., Sha, J., Zhang, H., & Ke, W. (2014). Relationship between corporate social responsibility and financial performance in the mineral industry: Evidence from Chinese mineral firms. Sustainability, 6(7), 4077–4101.
203.Park, J. Y., & Kim, S. W. (2011). Global corporate social responsibility standard, ISO 26000 and its effect on the society. Asian Journal on Quality, 12(3), 315–322.
204.Park, Y. J., Park, Y. W., Hong, P. C., & Yang, S. (2017). Clarity of CSR orientation and firm performance: case of Japanese SMEs. Benchmarking: An International Journal, 24(6), 1581–1596.
205.Patyal, V. S., & Koilakuntla, M. (2017). The impact of quality management practices on performance: an empirical study. Benchmarking: An International Journal, 24(2), 511–535.
206.Pereira-Moliner, J., Font, X., Molina-Azorin, J. F., José Tari, J., Lopez-Gamero, M. D., & Pertusa-Ortega, E. M. (2015). The holy grail: Environmental management, competitive advantage and business performance in the Spanish hotel industry. International Journal of Contemporary Hospitality Management, 27(5), 714–738.
207.Perkins, D. (2014). Conceptualizing defensive silence in project-manager-to-project-sponsor communication. Leadership & Organization Development Journal, 35(1), 2–19.
208.Phan, A. C., Abdallah, A. B., & Matsui, Y. (2011). Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies. International Journal of Production Economics, 133(2011), 518–529.
209.Plessis, C. du. (2001). Agenda 21 for Sustainable Construction in Developing Countries – First Discussion Document. CSIR, Pretoria and CIB, Rotterdam. http://www.sustainablesettlement.co.za
210.Pope, J., Bond, A., Hugé, J., & Morrison-Saunders, A. (2017). Reconceptualising sustainability assessment. Environmental Impact Assessment Review, 62, 205–215.
211.Prajogo, D. I., & Oke, A. (2016). Human capital, service innovation advantage, and business performance: The moderating roles of dynamic and competitive environments. International Journal of Operations and Production Management, 36(9), 974–994.
212.Preuss, L., Barkemeyer, R., & Glavas, A. (2016). Corporate Social Responsibility in Developing Country Multinationals: Identifying Company and Country-Level Influences. Business Ethics Quarterly, 26(03), 347–378.
213.Price, J. M., & Sun, W. (2017). Doing good and doing bad: The impact of corporate social responsibility and irresponsibility on firm performance. Journal of Business Research, 80(2017), 82–97.
214.Quarshie, A. M., Salmi, A., & Leuschner, R. (2016). Sustainability and corporate social responsibility in supply chains: The state of research in supply chain management and business ethics journals. Journal of Purchasing and Supply Management, 22(2), 82–97.
215.Quintana-García, C., Marchante-Lara, M., & Benavides-Chicón, C. G. (2018). Social responsibility and total quality in the hospitality industry: does gender matter? Journal of Sustainable Tourism, 26(5), 722–739.
216.Raharjo, K. (2019). The role of green management in creating sustainability performance on the small and medium enterprises. Management of Environmental Quality: An International Journal, 30(3), 557–577.
217.Rahman, M., Akter, M., Odunukan, K., & Haque, S. E. (2019). Examining economic and technology-related barriers of small- and medium-sized enterprises internationalisation: An emerging economy context. Business Strategy & Development, April, 1–12.
218.Rahn, E., Liebig, T., Ghazoul, J., van Asten, P., Läderach, P., Vaast, P., Sarmiento, A., Garcia, C., & Jassogne, L. (2018). Opportunities for sustainable intensification of coffee agro-ecosystems along an altitudinal gradient on Mt. Elgon, Uganda. Agriculture, Ecosystems and Environment, 263(2018), 31–40.
219.Rajeev, A., Pati, R. K., Padhi, S. S., & Govindan, K. (2017). Evolution of sustainability in supply chain management: A literature review. Journal of Cleaner Production, 162, 299–314.
220.Ramos-Mejía, M., Franco-Garcia, M. L., & Jauregui-Becker, J. M. (2018). Sustainability transitions in the developing world: Challenges of socio-technical transformations unfolding in contexts of poverty. Environmental Science and Policy, 84(2018), 217–223.
221.Rangus, K., & Slavec, A. (2017). The interplay of decentralization, employee involvement and absorptive capacity on firms’ innovation and business performance. Technological Forecasting and Social Change, 120(2017), 195–203.
222.Reale, R., Magro, T. C., & Ribas, L. C. (2018). Measurement and analyses of biodiversity conservation actions of corporations listed in the Brazilian stock exchange’s corporate sustainability index. Journal of Cleaner Production, 170, 14–24.
223.Robson, A., & Mitchell, E. (2007). CSR performance: Driven by TQM implementation, size, sector? International Journal of Quality and Reliability Management, 24(7), 722–737.
224.Robson, A., Prabhu, V. B., & Mitchell, E. (2002). TQM enablers and business sustainability: An empirical study of the service sector in the North East of England. International Journal of Quality and Reliability Management, 19(5), 610–632.
225.Rocheleau, B. (2000). Prescriptions for public-sector information manage- ment- a review, analysis and critique. American Review Public Admin, 30(4), 414–435.
226.Rylková, Ž. (2015). Measurement of business performance in relation to competitors. Economics and Management, 7(2), 13–19.
227.Sadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Advances in Decision Sciences, 2014.
228.Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(2010), 13–26.
229.Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341–350.
230.Sahoo, S., & Yadav, S. (2017). Entrepreneurial orientation of SMEs, total quality management and firm performance. Journal of Manufacturing Technology Management, 28(7), 892–912.
231.Saleh, Rawan A., & Sweis, R. J. (2017). The relationships between soft/hard total quality management practices and operational performance in Jordanian manufacturing organisations. International Journal of Management Concepts and Philosophy, 10(4), 345.
232.Saleh, Rawan Ali, Sweis, R. J., & Mahmoud Saleh, F. I. (2018). Investigating the impact of hard total quality management practices on operational performance in manufacturing organizations: Evidence from Jordan. Benchmarking: An International Journal, 25(7), 2040–2064.
233.Salzmann, O., Ionescu-somers, A., & Steger, U. (2005). The Business Case for Corporate Sustainability: Literature Review and Research Options. European Management Journal, 23(1), 27–36.
234.Samidi, S., Hakim, L., & Nurfadilah, D. (2018). The Role of Corporate Social Responsibilities (CSR) in Maximizing the Firm’s Profitability for Sustainable Competitive Advantage. International Academic Journal of Business Management, 5(3), 139–149.
235.Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 393–409.
236.Samuel B. Green. (1991). How Many Subjects Does It Take To Do A Regression Analysis. Multivariate Behavioral Research, 26(3), 499–510.
237.Santana, M., & Lopez‐Cabrales, A. (2019). Sustainable development and human resource management: A science mapping approach. Corporate Social Responsibility and Environmental Management, March, 1–13.
238.Santos, I. L. dos, & Marinho, S. V. (2018). Relationship between entrepreneurial orientation, marketing capability and business performance in retail supermarkets in Santa Catarina (Brazil). Innovation & Management Review, 15(2), 118–136.
239.Saunders;, M., Lewis;, P., & Thornhill, A. (2016). Research methods for business students (5th ed.). Harlow ; Munich : Pearson.
240.Schaltegger, S., & Wagner, M. (2017). Managing the Business Case for Sustainability: The Integration of Social, Environmental, and Economic Performance. In S. Schaltegger & M. Wagner (Eds.), A Greenleaf Publishing Book. Taylor and Francis Ltd.
241.Schönherr, N., Findler, F., & Martinuzzi, A. (2018). Exploring the interface of CSR and the Sustainable Development Goals. Transnational Corporations, 24(3), 33–47.
242.Schrippe, P., & Ribeiro, J. L. D. (2018). Corporate sustainability assessment heuristics: A study of large Brazilian companies. Journal of Cleaner Production, 188, 589–600.
243.Schulz, S. A., & Flanigan, R. L. (2016). Developing competitive advantage using the triple bottom line: a conceptual framework. Journal of Business and Industrial Marketing, 31(4), 449–458.
244.Sharma, E. (2019). A review of corporate social responsibility in developed and developing nations. Corporate Social Responsibility and Environmental Management, October 2018, 1–9.
245.Sila, I. (2018a). Country and sector effects on the relationships among TQM practices and key performance measures. International Journal of Productivity and Performance Management, 67(8), 1371–1393.
246.Sila, I. (2018b). Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management and Business Excellence, 1–20.
247.Sila, I., & Cek, K. (2017). The Impact of Environmental, Social and Governance Dimensions of Corporate Social Responsibility on Economic Performance: Australian Evidence. Procedia Computer Science, 120(2017), 797–804.
248.Silveira, L. M. da, & Petrini, M. (2018). Sustainable Development and Corporate Social Responsibility: a bibliometric analysis of International Scientific Production. Gestao e Producao, 26(1), 56–67.
249.Singh, V., Kumar, A., & Singh, T. (2018). Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives, 5(2018), 199–217.
250.Siva, V., Gremyr, I., Bergquist, B., Garvare, R., Zobel, T., & Isaksson, R. (2016). The support of Quality Management to sustainable development: a literature review. Journal of Cleaner Production, 138(2016), 148–157.
251.Slaper, T. F., & Hall, T. J. (2011). The Triple Bottom Line: What Is It and How Does It Work? Indiana Business Review, Spring, 5–8.
252.Smith, T. M., & Reece, J. S. (1999). The relationship of strategy, fit, productivity, and business performance in a services setting. Journal of Operations Management, 17(2), 145–161.
253.Speziale, M.-T., & Klovienė, L. (2014). The Relationship between Performance Measurement and Sustainability Reporting: A Literature Review. Procedia - Social and Behavioral Sciences, 156(2014), 633–638.
254.Sreedharan, R. V., Sunder, V. M., & Raju, R. (2018). Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: A literature review and key findings. Benchmarking: An International Journal, 25(9), 3479–3504.
255.Ssebunya, B. R., Schader, C., Baumgart, L., Landert, J., Altenbuchner, C., Schmid, E., & Stolze, M. (2019). Sustainability Performance of Certified and Non-certified Smallholder Coffee Farms in Uganda. Ecological Economics, 156(2019), 35–47.
256.Su, Q., Li, Z., Zhang, S. X., Liu, Y. Y., & Dang, J. X. (2008). The impacts of quality management practices on business performance: An empirical investigation from China. International Journal of Quality and Reliability Management, 25(8), 809–823.
257.Svensson, G., Ferro, C., Høgevold, N., Padin, C., Carlos Sosa Varela, J., & Sarstedt, M. (2018). Framing the triple bottom line approach: Direct and mediation effects between economic, social and environmental elements. Journal of Cleaner Production, 197, 972–991.
258.Sweis, R. J., Elhawa, N. A., & Sweis, N. J. (2019). Total quality management practices and their impact on performance: Case study of Royal Jordanian Airlines. International Journal of Business Excellence, 17(2), 245–263.
259.Talib, F., Rahman, Z., & Qureshi, M. (2011). Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach. Benchmarking: An International Journal, 18(4), 563–587.
260.Talib, F., Rahman, Z., & Qureshi, M. N. (2012). Total quality management in service sector: a literature review. International Journal of Business Innovation and Research, 6(3), 259.
261.Tamayo-Torres, I., Gutierrez-Gutierrez, L., & Ruiz-Moreno, A. (2018). Boosting sustainability and financial performance: the role of supply chain controversies. International Journal of Production Research, 0(0), 1–16.
262.Tan, B. I., Nadarajah, S., Sim, J. J., & Ng, C. C. (2014). Soft TQM practices, customer orientation and business performance: a proposed structural model. International Journal of Modelling in Operations Management, 4(1/2), 21.
263.Tan, Y., Ochoa, J. J., Langston, C., & Shen, L. (2015). An empirical study on the relationship between sustainability performance and business competitiveness of international construction contractors. Journal of Cleaner Production, 93(2015), 273–278.
264.Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2, 53–55.
265.Taveira, A. D., James, C. A., Karsh, B. T., & Sainfort, F. (2003). Quality management and the work environment: An empirical investigation in a public sector organization. Applied Ergonomics, 34(4), 281–291.
266.Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29(7), 414–424.
267.The Ministry of Industry and Trade (MIT). (2019). Vietnam Import-Export Report 2018. Vietnam’s Ministry of Industry and Trade. http://en.aecvcci.vn/tin-tuc-n4701/vietnam-importexport-report-2018.htm
268.The World Bank Group (WB). (2019a). New country classifications by income level: 2019-2020. http://blogs.worldbank.org/opendata/new-country-classifications-income-level-2019-2020
269.The World Bank Group (WB). (2019b). Overview Vietnam. https://data.worldbank.org/country/vietnam
270.Thomas, D. R. (2006). A General Inductive Approach for Analyzing Qualitative Evaluation Data. American Journal of Evaluation, 27(2), 237–246.
271.Thong, J. Y. L., Yap, C. S., & Raman, K. S. (1996). Top Management Support, External Expertise and Information Systems Implementation in Small Businesses. Information Systems Research, 7(2), 248–267.
272.Tien, N. H., Anh, D. B. H., & Ngoc, N. M. (2019). Corporate financial performance due to sustainable development in Vietnam. Corporate Social Responsibility and Environmental Management, February, 1–12.
273.Tomsic, N., Bojnec, S., & Simcic, B. (2015). Corporate sustainability and economic performance in small and medium sized enterprises. Journal of Cleaner Production, 108, 603–612.
274.Torrico, B. H., Frank, B., & Tavera, C. A. (2018). Corporate social responsibility in Bolivia : meanings and consequences. International Journal of Corporate Social Responsibility, 3(7).
275.Treacy, R., Humphreys, P., McIvor, R., & Lo, C. (2019). ISO14001 certification and operating performance: A practice-based view. International Journal of Production Economics, 208(2019), 319–328.
276.Tuczek, F., Castka, P., & Wakolbinger, T. (2018). A review of management theories in the context of quality, environmental and social responsibility voluntary standards. Journal of Cleaner Production, 176(2018), 399–416.
277.United Nations. (2017). Viet Nam Total Population. World Population Prospects. https://population.un.org/wpp/DataQuery/
278.Valdez-Juárez, L. E., Gallardo-Vázquez, D., & Ramos-Escobar, E. A. (2018). CSR and the supply chain: Effects on the results of SMEs. Sustainability (Switzerland), 10(7), 1–27.
279.Valdez-Juárez, L. E., Gallardo-Vázquez, D., & Ramos-Escobar, E. A. (2019). Organizational learning and corporate social responsibility drivers of performance in SMEs in Northwestern Mexico. Sustainability (Switzerland), 11(20).
280.Valmohammadi, C. (2014). Impact of corporate social responsibility practices on organizational performance: an ISO 26000 perspective. Social Responsibility Journal, 10(3), 455–479.
281.Visser, W. (2008). Corporate Social Responsibility in Developing Countries: Chapter 21. In The Oxford Handbook of Corporate Social Responsibility (Vol. 11, pp. 473–479). Oxford University Press, Oxford.
282.Vuong, Q. H. (2014). Vietnam’s political economy in transition (1986–2016). Stratfor Wordview. https://worldview.stratfor.com/the-hub/vietnams- political-economy-transition-1986-2016
283.Wang, Chao Hung. (2019). How organizational green culture influences green performance and competitive advantage: The mediating role of green innovation. Journal of Manufacturing Technology Management, 30(4), 666–683.
284.Wang, Cheng Hua, Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119–129.
285.Weale, V. P., Wells, Y. D., & Oakman, J. (2019). The work-life interface: a critical factor between work stressors and job satisfaction. Personnel Review, 48(4), 880–897.
286.Westcott, R. T. (2013). The Certified Manager of Quality/Organizational Excellence Handbook. In D. C. Wood (Ed.), Total quality management-Handbooks (4th ed.). American Society for Quality, Quality Press, Milwaukee 53203.
287.Wieczorek, A. J. (2018). Sustainability transitions in developing countries: Major insights and their implications for research and policy. Environmental Science and Policy, 84(2018), 204–216.
288.Wiengarten, F., & Pagell, M. (2012). The importance of quality management for the success of environmental management initiatives. International Journal of Production Economics, 140(2012), 407–415.
289.Williams Jr, R. I. (2018). Measuring family business performance: research trends and suggestions. Journal of Family Business Management, 8(2), 146–168.
290.Wilson, J. P. (2015). The triple bottom line. International Journal of Retail & Distribution Management, 43(4/5), 432–447.
291.Wood, D. J. (2010). Measuring corporate social performance: A review. International Journal of Management Reviews, 12(1), 50–84.
292.Worldometers. (2019). Vietnam Population. https://www.worldometers.info/world-population/vietnam-population/
293.Xu, D., Huo, B., & Sun, L. (2014). Relationships between intra-organizational resources, supply chain integration and business performance: An extended resource-based view. Industrial Management and Data Systems, 114(8), 1186–1206.
294.Yazgan, E. (2018). Development taxonomy of human risk factors for corporate sustainability in aviation sector. Aircraft Engineering and Aerospace Technology, 90(6), 1012–1022.
295.Yeng, S. K., Jusoh, M. S., & Ishak, N. A. (2018). The impact of Total Quality Management (TQM) On competitive advantage: A conceptual mixed method study in the Malaysia Luxury hotel industries. Academy of Strategic Management Journal, 17(2).
296.Yin, J., & Jamali, D. (2016). Strategic Corporate Social Responsibility of Multinational Companies Subsidiaries in Emerging Markets: Evidence from China. Long Range Planning, 49(5), 541–558.
297.Yip, A. W. H., & Bocken, N. M. P. (2018). Sustainable business model archetypes for the banking industry. Journal of Cleaner Production, 174, 150–169.
298.Yoon, B., & Chung, Y. (2018). The effects of corporate social responsibility on firm performance: A stakeholder approach. Journal of Hospitality and Tourism Management, 37(2018), 89–96.
299.Young, R., & Jordan, E. (2008). Top management support: Mantra or necessity? International Journal of Project Management, 26(7), 713–725.
300.Yu, Y., & Choi, Y. (2014). Corporate social responsibility and firm performance through the mediating effect of organizational trust in Chinese firms. Chinese Management Studies, 8(4), 577–592. https://doi.org/10.1108/CMS-10-2013-0196
301.Yuen, K. F., Thai, V. V., & Wong, Y. D. (2016). The effect of continuous improvement capacity on the relationship between of corporate social performance and business performance in maritime transport in Singapore. Transportation Research Part E: Logistics and Transportation Review, 95(2016), 62–75.
302.Yusoff, W., Aichouni, M., Badawi, I., & Boujelbene, M. (2016). A survey on the implementation of Total Quality Management (TQM) at manufacturing industries in north region, Kingdom of Saudi Arabia. Proceedings of 2016 International Conference on Information Management, ICIM 2016, 84–88.
303.Zhang, F. (2016). Sustainably Developing the Vietnamese Coffee Industry. Economics and Finance, Policy Analysis, The Environment. http://www.cornellpolicyreview.com/sustainably-developing-the-vietnamese-coffee-industry/
304.Zsido, K. E., & Fenyves, V. (2015). Application of “Traditional” and “New” Approach Methods in Business Performance Measurement. Cross-Cultural Management Journal, XVII(1), 51–57.


 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：530（臺灣：529，外國：1） ／ 本年度總使用人次：2285143 ／ 訪客人次（自102年09月）：68079734
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上