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題名：準諮商員的網路即時諮商經驗：一個諮商員訓練課程的初探性實驗
書刊名：中華輔導學報
作者：張景然 引用關係
作者(外文)：Chang, Ching-jan
出版日期：2000
卷期：9
頁次：頁89-129
主題關鍵詞：網路諮商；質化訪談；諮商員教育；諮商歷程；Online counseling；Qualitative interviewing；Counselor education；Counseling process
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(10) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:31
  • 點閱點閱:89
電腦科技的迅速發展對於各個專業領域和一般人的日常生活都造成了重大的影響，傳統的諮商工作也因而注入了一股新血，網路即時諮商 在未來勢必會衝擊傳統的諮商方式和内容。本研究基於這個趨勢，採用國内外研究者探討諮商歷程經常使用的諮商員/當事人口語反應類別和 雙方的互動組型，選取兼具傳統諮商和網路即時諮商經驗的受訪者，透過和當事人進行諮商過程的實驗，探討受訪者從傳統諮商工作中過渡到網路諮商的個人經驗轉變，以了解網路即時諮商的眞貌。研究樣本爲十組諮商員與當事人的配對，五名諮商員分別以網路諮 商和面對面諮商的方式各進行兩次個別諮商。在蒐集完諮商進行内容的逐字稿後，研究者訪談諮商員網路諮商的整體經驗，並以「諮商員口語 反應類別系統」(Counselor Verbal Response Modes Category System) 和「當事人口語反應類別系統」（Client Verbal Response Modes Category System)兩種工具爲依據，經過分析者三角校正後得到新的 歸類方式，據以探討諮商過程中諮商員和當事人雙方的口語互動反應。本研究發現準諮商員在進行網路諮商時的感覺是比較沒有壓力，當事人比較沒有戒心，準諮商員能從容應用諮商技術處理個案問題，但也不容易掌握當事人的非口語行爲；整體而言，網路即時諮商的型式對於 諮商歷程研究與諮商員訓練均有實質的助益。
Although several helping professionals now offer counseling via the Internet, little empirical research exists on how this mode of delivery impacts counseling process and outcome. The current study provided an initial examination of the connection between online counseling and face-to-face counseling settings on undergraduate paracounselors’ experiences as well as counselor’s and client’s verbal response modes. Qualitative interviewing was used to collect research data from the responses of 10 counselor-client dyads. By using new categories based upon the “Counselor Verbal Response Modes Category System” and the “Client Verbal Response Modes Category System”，according to the research data, this study explored the counseling process through content analysis. The main findings were that paracounselors felt less tense in online counseling, clients seemed not defensive, the online counseling setting allowed paracounselor to rethink skills they tried to use，while client’s nonverbal behaviors were not easy to be reached. Also, online counseling has showed meaningful effects on counseling process research and counseling education procedure.
期刊論文
1.王智弘(1998)。網路上提供諮商服務所涉及的倫理考慮。應用倫理研究通訊，7，1-6。  延伸查詢new window
2.Cohen, G. E.、Kerr, B. A.(1998)。Computer-mediated Counseling: An Empirical Study of a New Mental Health Treatment。Computers in Human Services，15(4)，13-26。  new window
3.楊明磊(19980500)。在網路上進行即時個別諮商的相關議題。學生輔導，56，100-109。  延伸查詢new window
4.Hill, C. E.(1992)。Tests and assessment: An overview of four measures developed to test the Hill Process Model: Therapist intentions, therapist response modes, client reactions, and client behaviors。Journal of Counseling and Development，70(6)，728-739。  new window
5.Hill, C. E.、Carter, J. A.、O'Farrell, M. K.(1983)。A case study of the process and outcome of time-limited counseling。Journal of Counseling Psychology，30(1)，3-18。  new window
6.Hill, C. E.、Charles, D.、Reed, K. G.(1981)。A longitudinal analysis of changes in counseling skills during doctoral training in counseling psychology。Journal of Counseling Psychology，28(5)，428-436。  new window
7.Hill, C. E.、Corbett, M. M.(1993)。A perspective on the history of process and outcome research in counseling psychology。Journal of Counseling Psychology，40(1)，3-24。  new window
8.張景然(20010100)。新世紀美國諮商員教育的幾個新趨勢。諮商與輔導，181，22-25。  延伸查詢new window
9.吳百能(19940900)。電腦網路在輔導工作上的應用。諮商與輔導，105，43-45。  延伸查詢new window
10.張景然(20000600)。The Impacts of Taiwan Group Counselors' Family-of-Origin Experiences and Training Levels on Countertransference Reaction。彰化師大輔導學報，21，37-61。new window  new window
11.Rardin, D. K.、Thames, T. B.、Hill, C. E.(1979)。A Comparison of Rogers, Perls and Ellis on the Hill Counselor Verbal Response Category System。Journal of Counseling Psychology，26(3)，198-203。  new window
12.Hill, C. E.(1982)。Counseling Process Research: Philosophical and Methodological dilemmas。The Counseling Psychologist，10(4)，7-19。  new window
13.張景然(1993)。個別諮商技術與意圖實例演示－兼談督導與個案研討的型式。觀護簡訊，196，2-11。  延伸查詢new window
14.Cooper, D. L.、Dean, L. A.(1998)。The past, present, and future of student affairs: A professional profile of Theodore K. Miller。Journal of Counseling and Development，76，198-201。  new window
15.Cumming, A. L.(1989)。Relationship of client problem type to novice counselor response modes。Journal of Counseling Psychology，36(3)，331-335。  new window
16.Galinsky, M. J.、Schopler, J. H.、Abell, M. D.(1997)。Connecting group members through telephone and computer groups。Health and Social Work，22(3)，181-188。  new window
17.Horan, J. J.(1996)。Effects of computer-based cognitive restructuring on rationally mediated self-esteem。Journal of Counseling Psychology，43，371-375。  new window
18.Illovsky, M.(1994)。Counseling, artificial intelligence, and expert systems。Simulation and Gaming，25，88-98。  new window
19.Morrissey, M.(1998)。ACES Technology Internet Network drafts technology competencies for students。Counseling Today，6，21-28。  new window
20.O'Farrell, M. K.、Hill, C. E.、Patton, S.(1986)。A comparison of two cases of counseling。Journal of Counseling and Development，65，141-145。  new window
21.Zgodzinski, D.(1998)。Cyber therapy: The latest trend in problem counseling is Internet therapy via e-mail。Internet World，7，50-55。  new window
會議論文
1.王智弘(1998)。網路輔導與諮商相關的倫理問題。臺北。  延伸查詢new window
2.陳慶福、謝麗紅(1994)。初始諮商員與當事人在晤談過程中之口語互動與晤談感受分析研究。沒有紀錄。  延伸查詢new window
3.Lichtenberg, J. W.(1984)。A computer program to assist counseling trainees in understanding interpersonal influence process in their counseling。New Orleans, LA。  new window
學位論文
1.許秀惠(1993)。諮商歷程中諮商員意圖與口語反應之分析研究(碩士論文)。國立彰化師範大學。  延伸查詢new window
2.陳慶福(1995)。諮商員和當事人在諮商過程中的同盟、口語反應模式與晤談感受之研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
3.Patton, S.(1981)。The verbal interaction between counselor and client in an initial interview，0。  new window
圖書
1.Hill, C. E.、O'Brien, K. M.(1999)。Helping skills: Facilitating exploration, insight, and action。Washington, DC：American Psychology Association。  new window
2.Pinsof, William M.、Greenberg, Leslie S.(1986)。Process Research: Current Trends and Future Perspectives。The Psychotherapeutic Process: A Research Handbook。New York, NY。  new window
3.李華璋(1996)。電腦應用在諮商及輔導的倫理問題。諮商實務的挑戰。臺北。  延伸查詢new window
4.黃惠惠(1996)。助人歷程與技巧。助人歷程與技巧。臺北。  延伸查詢new window
5.Growick, B.(1983)。Computers in vocational rehabilitation: Current trends and future applications。Computers in vocational rehabilitation: Current trends and future applications。Washington, DC。  new window
6.Ivey, A. E.、Authier, J.(1978)。Microcounseling。Microcounseling。Springfield, IL。  new window
7.Patton, Michael Quinn(1990)。Qualitative Evaluation & Research Methods。Beverly Hills, CA。  new window
單篇論文
1.Sampson, James P., Jr.(1995)。Computer-Assisted Testing in Counseling and Therapy，ERIC。，https://www.counseling.org/Resources/Library/ERIC%20Digests/95-26.pdf，(ED391983)。  new window
其他
1.Bloom, J. W.(1997)。NBCC WebCounseling standards，0。  new window
2.Bloom, J. W.(1998)。Standards for the Ethical Practice of WebCounseling，0。  new window
3.Casey, J. A.(1994)。Use of technology in counselor supervision，0。  new window
圖書論文
1.Orlinsky, D. E.、Howard, K. I.(1986)。Process and outcome in psychotherapy。Handbook of Psychotherapy and Behavior Change。New York：Wiley。  new window
 
 
 
 
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