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題名:Benchmarking Model of Satisfaction in Personal Computer Industry
書刊名:產業論壇
作者:黃仁宏 引用關係徐怡邱英雄
出版日期:2001
卷期:2:2
頁次:頁129-146
主題關鍵詞:個人電腦品質服務滿意度顧客關係忠誠度Quality satisfactionLoyaltyCustomers' relationship
原始連結:連回原系統網址new window
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  • 點閱點閱:25
期刊論文
1.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
2.Johnson, M. D.、Anderson, E. W.、Fornell, C.(1995)。Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework。Journal of Consumer Research,21(4),695-707。  new window
3.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
4.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
5.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
其他
1.Youjae, A.(1991)。Critical Review of Consumer Satisfaction in review of Marketin。  new window
2.Gavin W. F.。Competitive benchmarking。  new window
3.James H. Drew, GTE Laboratories Inc.(1998)。Reference and Memory in Customer Satisfaction Studies。  new window
4.McKenzie, Sophie(199812)。Future Loyalties。  new window
5.Bloemer and Pauwels(1998)。Explaining Brand Loyalty, Dealer Sales loyalty and Dealer after-sales loyalty: The Influence of satisfaction with the car, satisfaction with the sales service and satisfaction with the aafter-sales service。  new window
6.Bloemer, Kasper and Lemmink。The Relationship Between Overall Dealer Satisfaction, Satisfaction with the attributes of Dealer Service, Intended Dealer Loyalty and Intended Brand Loyalty: A Dutch Automobiles Case。  new window
7.Bloemer and Pauwels(1998)。Explaining Brand Loyalty, Dealer Sales loyalty and Dealer after-sales loyalty: The Influence of satisfaction with the car, satisfaction with the sales service and satisfaction with the aafter-sales service。  new window
8.MacCallum, R. C.(1996)。Psychological Method。  new window
 
 
 
 
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