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題名:企業對消費者電子商務之關係品質模式
書刊名:廣告學研究
作者:張紹勳 引用關係
作者(外文):Chang, Shao-shiun
出版日期:2001
卷期:16
頁次:頁55-81
主題關鍵詞:關係品質模式電子商務結構模式分析法關係管理企業對消費者Relationship quality modelElectronic commerceStructural equation modelingSEMRelationship managementBusiness to consumerB2C
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(8) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:0
  • 點閱點閱:26
期刊論文
1.Fletcher, G. J. O.、Simpson, J. A.、Thomas, G.(2000)。The Measurement of Perceived Relationship Quality Components: A Confirmatory Factor Analytic Approach。Personality and Social Psychology Bulletin,26(3),340-354。  new window
2.Grönroos, Christian(1990)。Relationship Approach to Marketing in Service Contexts: The Marketing and Organizational Behavior Interface。Journal of Business Research,20(1),3-11。  new window
3.Rotter, Julian B.(1967)。A New Scale for the Measurement of Interpersonal Trust。Journal of Personality,35(4),651-665。  new window
4.Deutsch, M.(195807)。Trust suspicion。Conflict Resolution,54,68-81。  new window
5.Williamson, O. E.(1983)。Credible Commitments: Using Hostage to Support Exchange。The American Economic Review,73(4),519-540。  new window
6.Leuthesser, L.(1997)。Supplier Relational Behavior: An Empirical Assessment。Industrial Marketing Management,26(3),245-254。  new window
7.Lagace, R. R.、Dahlstrom, R.、Gassenheimer, J. B.(1991)。The relevance of ethical salesperson behavior on relationship quality: the pharmaceutical industry。Journal of Personal Selling and Sale Management,11(4),39-47。  new window
8.Boles, J. S.、Johnson, J. T.、Barksdale, H. C.(2000)。How salespeople build quality relationships: A replication and extension。Journal of Business Research,48(1),75-81。  new window
9.Shani, D.、Chalasani, S.(1992)。Exploiting niches using relationship marketing。The Journal of Consumer Marketings,9(6),223-245。  new window
10.Dwyer, F. R.、Oh, S.(1987)。Output sector munificence effects on the internal political economy of marketing channels。Journal of Marketing Research,24(4),347-358。  new window
11.Crosby, Lawrence A.、Stephens, Nancy(1987)。Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry。Journal of Marketing Research,24(4),404-411。  new window
12.Smith, J. Brock(1998)。Buyer-seller Relationships: Bonds, Relationship Management, and Sex-Type。Canadian Journal of Administrative Sciences,15(1),76-92。  new window
13.Day, G. S.、Wensley, R.(1983)。Marketing theory with a strategic orientation。Journal of Marketing,47(4),79-89。  new window
14.Bagozzi, Richard P.、Phillips, Lynn W.(1982)。Representing and Testing Organizational Theories: A Holistic Construal。Administrative Science Quarterly,27(3),459-489。  new window
15.Anderson, Erin W.、Weitz, Barton(1989)。Determinants of continuity in conventional industrial channel dyads。Marketing Science,8(4),310-323。  new window
16.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research,29(3),314-328。  new window
17.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
18.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
19.Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing,74(2),223-245。  new window
20.Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing,27(9),19-35。  new window
21.Anderson, Erin、Weitz, Barton(1992)。The use of pledges to build and sustain commitment in distribution channels。Journal of Marketing Research,29(1),18-34。  new window
22.Zand, Dale E.(1972)。Trust and managerial problem solving。Administrative Science Quarterly,17(2),229-239。  new window
23.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
24.Grönroos, Christian(1991)。The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s。Management Decision,29(1),7-13。  new window
25.Gundlach, Gregory T.、Murphy, Patrick E.(1993)。Ethical and Legal Foundations of Relational Marketing Exchanges。Journal of Marketing,57(4),35-46。  new window
26.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Supplier Fairness on Vulnerable Resellers。Journal of Marketing Research,32(1),54-65。  new window
27.Wilson, David T.(1995)。An integrated model of buyer-seller relationships。Journal of the Academy of Marketing Science,23(4),335-345。  new window
28.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
29.Westbrook, Robert A.(1981)。Sources of Consumer Satisfaction with Retail Outlets。Journal of Retailing,57(3),68-85。  new window
30.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
31.Schurr, P. H.、Ozanne, J. L.(1985)。Influences on exchange processes: buyers’ preconceptions of a seller’s trustworthiness and bargaining toughness。Journal of Consumer Research,11,939-953。  new window
圖書
1.Blau, P. M.(1964)。Exchange and Power in Social Life。New York:John Wiley and Sons。  new window
2.Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York:The Free Press。  new window
3.Kotler, P.、Armstrong, G.、Saunders, J.、Wong, V.(1999)。Principles of marketing。New Jersey:Prentice Hall。  new window
4.Kalakota, Ravi、Whinston, Andrew B.(1996)。Frontiers of electronic commerce。Addison-Wesley Publishing Company。  new window
5.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.張紹勳(1999)。網際網路使用者消費行為模式之實証研究。  延伸查詢new window
2.陳致魁(1999)。關係品質對網路書店顧客忠誠度影響之研究。  延伸查詢new window
3.Dwyer, F. R. and Lagace, R. R.(1986)。On the nature and role of buyer-seller trust。  new window
4.Dyer, J. H., and Ouchi, W. G .(1993)。Japanese-style partnerships, Giving Companies a competitive edge。  new window
5.Frazier, G. L.(198310)。Interorganizational exchange behavior in marketing channels: A behavioral perspective。  new window
6.Griffin, J.(1995)。Customer Loyalty,CA:Jossey-Bass。  new window
7.Jöreskog, K. G., and Sorbom, D.(2000)。LISREL VI, Analysis of linear structural relationships by maximum likelihood, instrumental variables, and least squares methods。  new window
8.Phillips, J. T.(1999)。Technology: Tools for managing information。  new window
9.Schlenker, B. R., Helm, B. and Teddschi, J. T.(1973)。The effects of personality and situational variables on behavioral trust。  new window
圖書論文
1.Berry, Leonard L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。Chicago, Illinois:American Marketing Association。  new window
 
 
 
 
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