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題名：以系統思考擴充PC模式--臨床取向的個案研究
書刊名：商管科技季刊
作者：王思峰 引用關係／蔡靜萍／林于荻
作者(外文)：Wang, Sy-feng／Tsai, Ching-ping／Lin, Yu-di
出版日期：2001
卷期：2:2
頁次：頁195-231
主題關鍵詞：過程諮商；系統思考；問題解決；組織學習；臨床研究；Process consultation；Systems thinking；Problem solving；Organizational learning；Clinical research
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(2) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:22
  • 點閱點閱:89
　　　　　對企業管理領域的學者而言，如何兼顧研究與服務、理論與實務，實為一重要講題。過程諮商（Process Consultation; PC）不僅為如何實際幫助企業的方法，亦為質化研究的取向之一。採用PC模式於臨床取向的研究，不僅有益於組織，而且組織成員有強烈動機提供深度的資料，研究者亦能依此深度資料，或驗證理論、或發展理論。 本研究即採臨床研究，於幫助企業的個案中，發展了以系統思考擴展PC模式的架構。讀者亦可由個案中的研究過程與方法，了解到PC模式與臨床研究的實作場景與原則。該架構不僅顧問或管理學者能夠應用，在今日領導者不再是最聰明的人，知識是為專業員工所擁有的知識型社會中，對經理人亦應有相當的應用意涵。此外，只要是PC模式可應用的幫助與被幫助關係的，該架構亦或應有一些參考價值。
　　　　　Process Consultation (PC) is an important methodology for organizational development, learning and change. What PC model does is a clinical approach's qualitative research. Researches with PC's clinical approach can gather the deeper data underlying organizational behavior, dynamics and culture. This paper used the clinical research method to study the organizational learning and change issue in one corporate case. We develop one framework of using Systems Thinking to enrich PC's problem solving model. The framework was developed and tested in the case. Models and principles of the framework are also constructed and discussed in the paper.
Other
1.Forrester, J. W.(1975)。Counterintuitive Behavior of Social Systems。  new window
期刊論文
1.Brehmer, Berndt(1992)。Dynamic decision making: Human control of complex systems。Acta Psychologica，81(3)，211-241。  new window
2.楊仁壽(19980100)。動態決策環境中時間滯延的效果。管理評論，17(1)，83-106。new window  延伸查詢new window
3.Sterman, J. D.(1989)。Modeling managerial behavior: misperceptions of feedback in a dynamic decision-making environment。Management Science，35(3)，321-399。  new window
4.Schein, Edgar H.(1993)。Legitimating clinical research in the study of organizational culture。Journal of Counseling & Development，71(6)，703-708。  new window
5.王思峰(19940900)。動態複雜案例之處方性實驗研究--管理學習實驗室、系統思考、績效與學習不對稱。中山管理評論，2(3)，93-118。new window  延伸查詢new window
圖書
1.Van der Heijden, Kees(1996)。Scenarios: The Art of Strategic Conversation。John Wiley & Sons。  new window
2.Schein, E. H.(1999)。The Corporate Culture Survival Guide。San Francisco, CA：Jossey-Bass。  new window
3.Schein, E. H.(1999)。Process consultation revisited: Building the helping relationship。Reading, MA：Addison-Wesley。  new window
4.Altrichter, Herbert、Posch, Peter、Somekh, Bridget、夏林清、蕭幸玲、林益民、黃宜敏、中華民國基層教師協會(1997)。行動研究方法導論--教師動手作研究。臺北：遠流。  延伸查詢new window
5.Senge, P. M.、Kleiner, A.、Roberts, C.、Ross, R. B.、Roth, G.、Smith, B. J.、齊若蘭(1995)。第五項修練實踐篇：共創學習新經驗。臺北：天下遠見出版股份有限公司。  延伸查詢new window
6.Argyris, Chris、Putnam, Robert、Smith, Diana McLain、夏林清(2000)。行動科學。臺北：遠流出版事業股份有限公司。  延伸查詢new window
7.Leonard-Barton, Dorothy、王美音(1998)。知識創新之泉：智價企業的經營。臺北市：遠流出版事業股份有限公司。  延伸查詢new window
8.野中郁次郎、竹內弘高、楊子江、王美音(1997)。創新求勝：智價企業論。臺北市：遠流出版事業股份有限公司。  延伸查詢new window
9.Sterman, John D.(2000)。Business Dynamics: Systems Thinking and Modeling for a Complex World。Irwin McGraw-Hill。  new window
10.Schein, Edgar H.、陳千玉(1996)。組織文化與領導。臺北市：五南圖書出版公司。  延伸查詢new window
11.Kaplan, Robert S.、Norton, David P.、朱道凱(1999)。平衡計分卡：資訊時代的策略管理工具。臺北市：臉譜文化。  延伸查詢new window
12.Kolb, D. A.、Rubin, I. M.、Osland, J. S.(1991)。Organizational Behavior: An Experiential Approach。Prentice Hall。  new window
13.Kolb, David A.(1984)。Experiential Learning: Experience as the Source of Learning and Development。Prentice-Hall。  new window
14.Schein, Edgar H.(1980)。Organizational Psychology。Prentice Hall Inc.。  new window
其他
1.王思峰(1994)。管理學習實驗室之設計與學習遷移：動態性複雜案例之處方性實驗研究。  延伸查詢new window
2.王思峰、陳加屏(2000)。本土學習型組織的導入模式與效果之學習歷史與行動研究：學習循環、學習滯延與學習焦慮。  延伸查詢new window
3.胡哲生(2000)。行動導向的實務研究之典範與方法設計。new window  延伸查詢new window
4.楊仁壽(1993)。動態決策之研究：標的、結構與行為。  延伸查詢new window
5.Adizes, I.(1988)。Corporate lifecycle。  new window
6.Akkermans, H.(1995)。Developing a logistics strategy through participative business modelling。  new window
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8.Bennett, R.(1990)。What is research。  new window
9.Berry, D. C. ; Broadbent, D. E.(1988)。Interactive Tasks and the Implicit-Explicit Distinction。  new window
10.Berry, D. C.(1991)。The Role of Action in Implicit Learning。  new window
11.Bono, E. D.(1985)。The Six Thinking Hats。  new window
12.Boss, R. W. ; McConkie, M. L. ; Ringer, R. C.(1991)。Combining Two into One: A Successful Merger in the Public Sector。  new window
13.Brehmer, B.(1990)。Strategies in Real Time Dynamic Decision Making。  new window
14.Broadbent, D. ; FitzGerald, P. ; Broadbent, M.,(1986)。Implicit and Explicit Knowledge in the Control of Complex Systems。  new window
15.Coghlan, D. ; Rashford, N. S.(1990)。Uncovering and Dealing with Organizational Distortions。  new window
16.Courtney, H. ; Kirkland, J. ; Viguerie, P.(1997)。Strategy Under Uncertainty。  new window
17.Diehl, E.(1992)。Effects of Feedbacks Structure on Dynamic Decision Game。  new window
18.Donovan, M. ; Letize, L.(1993)。Lessons from the wizard。  new window
19.Dörner, D.(1999)。錯誤的決策思考：如何避開思維模式的陷阱。  延伸查詢new window
20.Dörner, D.(1980)。On the Difficulties People Have in Dealing with Complexity。  new window
21.Funke, J.(1988)。Using Simulation to Study Complex Problem Solving: A Review of Studies in the FRG。  new window
22.Funke, J.(1991)。Solving Complex Problems: Exploration and Control of Complex Systems。  new window
23.Kauffman, D. L.(1980)。System 1: An Introduction to Systems Thinking。  new window
24.Lane, D. C.(1992)。Modelling as Learning: A Consultancy Methodology for Enhancing Learning in Management Teams。  new window
25.Leary, M.(1992)。Making a Difference - Integration Consciousness。  new window
26.Margerison, C.(1992)。Counseling and advice in management development。  new window
27.Marsick, V.(1990)。Experience-Based Learning: Executive Learning Outside the Classroom。  new window
28.Norman, A. J. ; Keys, P. R.(1992)。Organization development in public social services- The irresistible force meets the immovable object。  new window
29.Paich, M. ; Sterman, J. D.(1993)。Boom, Bust, and Failures to Learn in Experimental Market。  new window
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32.Richmond, B. ; Peterson, S. ; Boyle, D.(1990)。STELLA II User's Guide。  new window
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34.Robinson, J. M.(1980)。Managerial sketches of the steps of modeling。  new window
35.Schein, E. H.(1995)。Process consultation, action research and clinical inquiry: Are they the same?。  new window
36.Schein, E. H.(1987)。Process Consultation Volume II: Lessons for Managers and Consultants。  new window
37.Schein, E. H.(1988)。Process Consultation Volume I: Its Role in Organization Development。  new window
38.Senge, P. M.(1993)。第五項修練：學習型組織的藝術與實務。  延伸查詢new window
39.Senge, P. M. ; Kleiner, A. ; Roberts, C. ; Ross, R. ; Roth, G. ; Smith, B.(1999)。The dance of change: The challenges of sustaining momentum in learning organizations。  new window
40.Sterman, J. D.(1988)。People Express Management Flight Simulator, Sloan School of Management。  new window
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43.Vennix, J. A. M.(1996)。Group Model Building: Facilitating Team Learning Using System Dynamics。  new window
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45.Watzlawick, P. ; Weakland, J. ; Fisch, R.(1986)。變：問題的形成與解決。  延伸查詢new window
 
 
 
 
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