| 期刊論文1. | Miller, Rush G.、Stearns, Beverly(1994)。Quality Management for Today’s Academic Library。College and Research Libraries News,55,408。 | 2. | Brophy, Peter、Coulling, Kate、Melling, Maxine(1993)。Quality Management: a University Approach。Aslib Information,21,246。 | 3. | 邱毅、謝京叡(1992)。全面品質管理的內涵與實施方法。臺北市銀月刊,22(5),26。 延伸查詢 | 4. | 林公孚(1990)。全面的品質管理指引簡介。品質管制月刊,26(10),61。 延伸查詢 | 5. | Cooper, Michael(1996)。The Use of Total Quality Management (TQM) in Libraries and Information Services in Australia and Overseas。The Australian Library Journal,45,94。 | 6. | Rowley, Jennifer(1996)。Implementing TQM for Library Services: the Issues。Aslib Proceedings,48,17-18。 | 7. | 楊曉雯(1995)。論全面品質管理(TQM)在圖書館推動的可行性。國立中央圖書館臺灣分館館刊,1(4),35-46。 延伸查詢 | 會議論文1. | 林呈潢(1997)。從全面品質管理看混沌理論在圖書館的應用。臺北。5。 延伸查詢 | 圖書1. | Brophy, Peter、Coulling, Kate(1996)。Quality Management for Information and Library Managers。Aldershot, Hampshire, England/Brookfield, VT。 | 2. | Butcher, Karyle S.(1993)。Total Quality Management: The Oregon State University Library’s Experience。Integrating Total Quality Management in a Library Setting。New York。 | 3. | Barnard, Susan B.(1993)。Implementing Total Quality Management: A Model for Research Libraries。Integrating Total Quality Management in a Library Setting。New York。 | 4. | O’Neil, Rosanna M.(1994)。Total Quality Management in Libraries: A Sourcebook。Total Quality Management in Libraries: A Sourcebook。Englewood, CO。 | 5. | Jurow, Susan、Barnard, Susan B.(1993)。Introduction: TQM Fundamentals and Overview of Contents。Integrating Total Quality Management in a Library Setting。New York。 | 其他1. | (1996)。Total Quality Management。 | |