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題名：參考館員負面工作情緒管理--從圖書館組織層面探討
書刊名：大學圖書館
作者：陳書梅 引用關係
作者(外文)：Sheih Chen, Su-may
出版日期：2002
卷期：6:1
頁次：頁46-70
主題關鍵詞：情緒管理；工作壓力；負面情緒；情緒勞務；參考館員；Emotional management；Job stress；Negative emotions；Emotional labor；Reference librarian
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(1) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:73
  • 點閱點閱:70
期刊論文
1.何光國(19940900)。從完全品質管理論圖書館讀者服務品質之提昇。資訊傳播與圖書館學，1(1)，23-31。new window  延伸查詢new window
2.Rafaeli, A.、Sutton, R. I.(1989)。The Expression of Emotion in Organization Life。Research in Organizational Behavior，11，1-42。  new window
3.林尚平、張淑慧(19980100)。情緒勞務與組織人力發展之關係。人力發展，48，43-50。  延伸查詢new window
4.蕭元哲(19971200)。公務情緒智能管理。公教資訊，1(3)，10-14。  延伸查詢new window
5.Bartlett, Virginia(1995)。Technostress and Librarians。Library Administration and Management，9(4)，226-230。  new window
6.Bunge, Charles A.(1989)。Stress in the Library Workplace。Library Trends，38(1)，92-102。  new window
7.Bunge, Charles A.(198709)。Stress in the Library。Library Journal，112(15)，47-51。  new window
8.Fineman, S.(1979)。A Psychological Model of Stress and Its Application to Managerial Unemployment。Human Relations，32，323-345。  new window
9.Kniffel, Leonard(199905)。Surveys Says Librarians Rank Low in Stress. Hel-lo?。American Libraries，30(5)，38-59。  new window
10.Kupersmith, John(1992)。Technostress and the Reference Librarian。Reference Services Review，20(2)，7-14。  new window
11.Martin, Rebecca R.(199001)。The Paradox of Public Service: Where Do We Draw the Line?。College and Research Libraries，51(1)，20-26。  new window
12.Nawe, Julita(1995)。Work-related stress among the library and information workforce。Library Review，44(6)，30-37。  new window
13.Ollendorff, Monica(1989)。How Much Do Librarians Know about Stress Management?。Behavioral and Social Sciences Librarians，8(1/2)，67-98。  new window
14.Ostler, Larry J.、Oon, Jin Teik(1989)。Stress Analysis: A Case Study。College and Research Library News，50(7)，587-590。  new window
15.Quinn, Brian(1995)。Reducing Stressful Aspects of Information Technology in Public Services。Public and Access Services Quarterly，1(4)，1-34。  new window
16.Schneider, Margaret S.(1991)。Stress and Job Satisfaction Among Employees in a Public Library System With a Focus on Public Service。Library and Information Science Research，13(4)，385-404。  new window
17.Sheesley, Deborah F.(200111)。Burnout and the Academic Teaching Librarian: An Examination of the Problem and Suggested Solutions。Journal of Academic Librarianship，27(6)，447-451。  new window
18.Williams, Tim(1996)。Stress: Its Management and Life in a Library。Personnel Training and Education，13(3)，3-4。  new window
19.Albertson, L. M.、Kagan, D. M.(1987)。Occupational stress among teachers。Journal of Research and Development in Education，21(1)，69-75。  new window
20.Sarros, J. C.(1988)。Administrator Burnout: Findings and Future Directions。Journal of Educational Administration，26(2)，184-196。  new window
21.曹中瑋(19970700)。情緒的認識與掌控。學生輔導，51，26-39。  延伸查詢new window
22.林鉦棽(19961100)。組織公正、信任、組織公民行為之研究：社會交換理論之觀點。管理科學學報，13(3)，391-415。  延伸查詢new window
23.Freudenberger, Herbert J.(1974)。Staff Burnout。Journal of Social Issues，30(1)，159-165。  new window
24.Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly，15(2)，150-163。  new window
25.陳如山(19970500)。情緒管理。國立空中大學社會科學學報，5，1-20。new window  延伸查詢new window
26.Monteriro, Thomas(1990)。Stress, Appraisal ad Administrator: A Look at Theory and Reality。NASSP Bulletin，74(525)，80-85。  new window
27.Parker, Donald F.、Decotiis, Thomas A.(1983)。Organizational Strategies for Handling Job Stress。Organizational Behavior and Human Performance，32，160-177。  new window
28.Kruml, Susan M.、Geddes, Deanna(2000)。Exploring the Dimension of Emotional Labor: the Heart of Hochschild’s Work。Management Communication Quarterly，14(1)，8-49。  new window
29.Grosser, Kerry(1987)。Burnout among Librarians and Information Work。LASIE: Information Bulletin of the Library Automated Systems Information Exchange，18(2)，39。  new window
圖書
1.Matteson, Michael T.、Ivancevich, John M.(1982)。Managing Job Stress and Health: the Intelligent Person’s Guide。New York：Free Press。  new window
2.Putnam, L. L.、Mumby, D. K.(1993)。Organization, emotion, and the myth of rationality。Emotion in Organization。Newbury Park, CA：Sage。  new window
3.賴保禎(1999)。健康心理學。健康心理學。臺北。  延伸查詢new window
4.Pines, A. M.、Aronson, E.(1988)。Career burnout: Causes ad cures。New York, NY：Free Press。  new window
5.黃德祥(1993)。青少年發展與輔導。台北：五南。  延伸查詢new window
6.路君約(1975)。心理學。台北市：中國行為科學社。  延伸查詢new window
7.Caputo, Janette S.(1991)。Stress and Burnout in Library Services。Phoenix, A.Z.：Oryx Press。  new window
8.Darley, J.、Glucksberg, S.、Kinchla, R.(1994)。心理學。臺北。  延伸查詢new window
9.Ivancevich, John M.(1992)。Human Resource Management: Foundations of Personnel。Homewood, IL。  new window
10.Lazarus, R. S.、Lazarus, B. N.(1994)。Passion and Reason: make sense of our emotions。New York, NY：Oxford University Press。  new window
11.楊瑞珠、方紫薇(1996)。教師情緒管理。臺北市：教育部。  延伸查詢new window
12.Hellriegel, J. D.、Slocum, J. W. J.、Woodman, R. W.(1986)。Work Stress, Organizational Behavior。New York：Addison-Wesley。  new window
13.藍采風(2000)。壓力與適應。臺北：幼獅文化。  延伸查詢new window
14.張春興(2002)。現代心理學。臺北市：東華書局。  延伸查詢new window
15.盧瑞陽(1993)。組織行為--管理心理導向。台北：華泰文化事業有限公司。  延伸查詢new window
16.蔡秀玲、楊智馨(1999)。情緒管理。臺北：揚智文化事業股份有限公司。new window  延伸查詢new window
17.Selye, Hans(1956)。The Stress of Life。McGraw Hill Book Co.。  new window
18.Ivancevich, J. M.、Matteson, Michael T.(1980)。Stress and Work: A Managerial Perspective。Scott Foresman & Company。  new window
19.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
20.鄭照順(1999)。青少年生活壓力與輔導。台北：心理出版社。  延伸查詢new window
21.丹尼爾．高曼、張美惠(1996)。EQ。時報文化。  延伸查詢new window
22.Brod, Craig(1984)。Technostress: The Human Cost of the Computer Revolution。Addison-Wesley。  new window
23.Robbins, Stephen P.(2001)。Organizational behavior。Prentice-Hall, Inc.。  new window
24.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
25.Selye, Hans(1993)。Handbook of Stress: Theoretical and Clinical Aspects。Handbook of Stress: Theoretical and Clinical Aspects。New York。  new window
26.Maslach, C.(1982)。Understanding Burnout: Definitional Issues: Analyzing a Complex Phenomenon。Job, Stress and Burnout: Research, Theory and Intervention Perspective。Beverly Hills, CA.。  new window
27.薛文郎(1995)。參考服務與參考資料。參考服務與參考資料。臺北。  延伸查詢new window
28.Quick, James C.、Quick, J. D.、Nelson, D. L.、Hurrell, J. J.(1998)。Preventive Stress Management in Organizations。Preventive Stress Management in Organizations。Washington, D. C.。  new window
圖書論文
1.Smith, C. A.、Lazarus, R. S.(1990)。Emotion and adaptation。Handbook of personality: theory and research。New York：The Guilford Press。  new window
2.Faries, Cindy(1994)。Reference Librarians in the Information Age: Learning from the Past to Control the Future。Reference Services Planning in the 90s。New York：Haworth Press。  new window
3.Samuel, Rothstein(1964)。Reference Service: The New Dimension in Librarianship。Reference Services。Hamden, Conn.：Shoe String Press。  new window
4.Mayer, John D.、Salovey, Peter(1997)。What is emotional intelligence?。Emotional development and emotional intelligence: educational implications。Basic Books。  new window
 
 
 
 
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