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題名：Major Issues with Enterprise Systems: A Case Study and Survey of Five Government Agencies
書刊名：電子商務學報
作者：張碩毅 引用關係／Gable,Guy G.
作者(外文)：Chang, She-I
出版日期：2003
卷期：5:1
頁次：頁1-31
主題關鍵詞：企業資源規劃；企業系統；資訊系統主要議題；Enterprise resources planning；Enterprise system；IS key issues
原始連結：連回原系統網址new window
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本篇文章報告昆士蘭政府五個相關機構導入企業資源規劃系統 (Enterprise Resource Planning, ERP) 的個案研究。為了詳細的了解這五個政府部門有關ERP生命週期之建置、管理與維護所帶來的議題，本研究進行的策略可以描寫為探索性、敘述性與比較性的個案研究方法，應用非匿名個人化電子郵件及三個回合 (Delphi-type) 非結構性的問卷調查來進行。嘗試性的將調查所得的資料映製至現存之理架構並無法滿足參與研究者 (特別是參與的政府機構) 對實質問題與影響差異化的立論。一個開放式、多重編碼對照與綜合的過程確立了最後主要的十類組的結果。本研究透過互動式的討論程序來完成對研究問題之調查，最主要之目的無不寄望所有研究參與者均能漸次地對難以細分的ERP生命週期建置、管理與維護中所經驗的議題能詳細了解。隨著建置ERP組織的成長以及組織內應用ERP的案例增加，確實了解於ERP生命週期管理與維護中所帶來之問題與影響，將有效的分配及善用有限之組織資源，並有助於實現建置ERP系統之益處。
This article reports a case study that examined the introduction of the SAP Financials system in five closely related Queensland Government agencies. Though SAP Financials have been in place in these agencies since late 1998, new issues associated with the ongoing support and evolution of the system continue to arise. A three-round, non-anonymous, Delphi-type survey was designed to understand and explicate major issues in relation to ERP lifecycle support within the five government agencies. Attempts to map issues to several existing, descriptive frameworks did not allow a satisfactory level of discrimination between substantive issues. An open coding approach and synthesis procedures resulted in a master set of 10 major issue categories. This article serves to focus discussion and promote constructive interaction for the purpose of developing an increasingly sophisticated understanding of the nuances of ERP lifecycle implementation, management and support generally, and of implementation within the public sector in particular.
期刊論文
1.Markus, M. L.、Axline, S.、Petrie, D.、Tanis, C.(2000)。Learning from adopters' experiences with ERP: Problems encountered and success achieved。Journal of Information Technology，15(4)，245-265。  new window
2.Willcocks, L. P.、Sykes, R.(2000)。The Role of the CIO and IT Function in ERP。Communications of the ACM，43(4)，32-38。  new window
3.Ginzberg, M. J.、Ginzberg, M.(1981)。Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions。Management Science，27(4)，459-478。  new window
4.Dilts, D. M.、Robinson, A. G.(1999)。OR & ERP: A Match for the New Millennium?。OR/MS Today，26(3)，30-35。  new window
5.Gable, G. G.、Rosemann, M.、Klaus, H.(2000)。What is ERP?。Information Systems Frontiers，2(2)，141-162。  new window
6.Lacity, Mary C.、Janson, Marius A.(1994)。Understanding qualitative data: A framework of text analysis methods。Journal of Management Information Systems，11(2)，137-155。  new window
7.Holland, C. P.、Light, B.(1999)。A Critical Success Factors Model For ERP Implementation。IEEE Software，16(3)，30-36。  new window
8.Brancheau, J. C.、Janz, B. D.、Wetherbe, J. C.(1996)。Key issues in information systems management: 1994-95 SIM delphi results。MIS Quarterly，20(2)，225-242。  new window
9.Davenport, Thomas H.(1998)。Putting the enterprise into the enterprise system。Harvard Business Review，76(4)，121-131。  new window
10.Godla, J.、Bingi, P.、Sharma, M.(1999)。Critical Factors affecting an ERP implementation。Information Systems Management，16(3)，7-16。  new window
11.Lu, M.、Guimaraes, T.(1988)。A Guide to Selecting Expert Systems Applications。Systems Development Management，1-11。  new window
12.Lyytinen, K.、Hirschheim, R.(1987)。Information System Failure - A Survey and Classification of the Empirical Literature。Oxford Surveys in Information Technology，4，257-309。  new window
13.Martin, M. H.(1998)。An ERP Strategy。Fortune，137(2)，149-151。  new window
會議論文
1.Somers, T. M.、Nelson, K.(2001)。The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations。The 34th Annual Hawaii International Conference on System Sciences。Hawaii。  new window
2.Gable, G. G.、Smythe, E.、Timbrell, G.、張碩毅(2000)。Methods for Distilling IS Key Issues Using a Delphi Approach。Brisbane, Australia。1-11。  new window
3.Gable, G. G.、張碩毅(2000)。A Critique of the Delphi Method in the Context of IS Key Issues Studies。Hong Kong。1168-1181。  new window
4.Dailey, A.(1998)。SAP R/3: Managing the Lifecycle。沒有紀錄。  new window
5.Davenport, T. E.(1996)。Holistic Management of Megapackage Change: the Case of SAP。Brisbane, Australia。51a-51c。  new window
6.Gable, G. G.、Davenport, T.、Scott, J.(1998)。Cooperative EWS Life-cycle Knowledge Management。Sydney, Australia。227-240。  new window
7.Scott, J.、Erlank, S.、Van Den Heever, R.、Gable, G. G.(1997)。Large Packaged Software: the need for research。Brisbane, Australia。381-388。  new window
8.Mason, J.(1992)。QGFMS a Realistic Look。沒有紀錄。  new window
9.Niehus, J.、Stewart, G.、Townley-ONeill, R.、Knobel, B.、Gable, G. G.(1998)。Implementing SAP R/3 at Queensland Departments of Transport and Main Roads: a case study。Granada, Spain。1486-1500。  new window
10.Rosemann, M.、Wiese, J.(1999)。Measuring the performance of ERP software - a balanced a core card approach。Wellington, New Zealand。773-784。  new window
研究報告
1.IDC Software Research(2000)。Enterprise Resource Management Application Market Forecast and Analysis 2000-2004。沒有紀錄。  new window
學位論文
1.Kwan, W. M.(1989)。Critical Issues in Adopting Application Packages for CBIS Implementation，沒有紀錄。  new window
圖書
1.Bancroft, Nancy H.、Seip H.、Sprengel A.(1996)。Implementing SAP R/ 3: How to Introduce a Large System into a Large Organization。Greenwich, CT：Manning。  new window
2.Shtub, Avraham(1999)。Enterprise Resource Planning (ERP): The Dynamics of Operations Management。Boston：Kluwer Academic Publishers Group。  new window
3.Hammer, Michael、Champy, James(1993)。Reengineering the Corporation: A Manifesto for Business Revolution。London：Nicholas Brealey Publishing Limited。  new window
4.Porter, Michael E.(1990)。The Competitive Advantage of Nations。New York：Free Press。  new window
5.Davenport, T. H.(1993)。Process Innovation: Reengineering Work through Information Technology。Harvard Business School Press。  new window
6.Davis, G. B.、Olson, M. H.(1985)。Management Information Systems: Conceptual Foundations, Structure, and Development。New York：McGraw-Hill Book Co.。  new window
7.Yin, Robert K.(1994)。Case study research: Design and methods。Sage Publications。  new window
8.Gadamer, H. G.(1977)。The scope of hermeneutic reflection。Philosophical Hermeneutics。Berkeley。  new window
9.Kelly, A. F.、Kelly-Levey、Hiquet, B. D.(1998)。SAP R/3 Implementation Guide: A Manager's Guide to Understanding SAP。SAP R/3 Implementation Guide: A Manager's Guide to Understanding SAP。USA。  new window
10.Carr, H. H.(1988)。Managing End User Computing。Managing End User Computing。Englewood Cliffs, NJ。  new window
11.Curran, T.、Keller, G.(1998)。SAP R/3 Business Blueprint: understanding the business process reference model。SAP R/3 Business Blueprint: understanding the business process reference model。USA。  new window
12.Harrison, M. I.(1994)。Diagnosing Organizations: Methods, Models, and Processes。Diagnosing Organizations: Methods, Models, and Processes。Thousand Oaks, CA。  new window
13.Applegate, L. M.(1994)。Managing in an Information Age: Transforming the Organization for the 1990s。Information Technology and New Emergent Forms of Organizations。North Holland。  new window
14.Darke, P.、Shanks, G.、Parr, A. N.(1999)。Identification of necessary factors for successful implementation of ERP systems。New Information Technologies and Theoretical Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work。沒有紀錄。  new window
15.Ramm, B.(1970)。Protestant Biblical Interpretation。Protestant Biblical Interpretation。Ann Arbor, MI。  new window
16.Sauer, C.、Yetton, P. W.(1997)。Steps to the Future: Fresh Thinking on the Management of IT-Based Organizational Transformation。Steps to the Future: Fresh Thinking on the Management of IT-Based Organizational Transformation。San Francisco, CA。  new window
17.Tesch, R.(1991)。Software for Qualitative Researchers: Analysis Needs and Program Capabilities。Using Computers in Qualitative Research。London, UK。  new window
其他
1.AMR Research(1998)。AMR Research Predicts Industrial Enterprise Applications Market Will Reach $72.6 Billion By 2002，沒有紀錄。  new window
2.Boston Consulting Group(2000)。Getting Value from Enterprise Initiatives: A Survey of Executives，沒有紀錄。  new window
3.Malhotra, Y.(1993)。Role of Information Technology in Managing Organizational Change and Organizational Interdependence，沒有紀錄。  new window
4.Treasury(1994)。Financial Management Strategy, Public Document，沒有紀錄。  new window
5.Treasury(1997)。Managing for Outcomes in Queensland Government，沒有紀錄。  new window
 
 
 
 
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