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題名：以顧客導向觀點評估政府網站之資訊架構
書刊名：圖書與資訊學刊
作者：謝寶煖 引用關係／周秉貞
作者(外文)：Hsieh, Pao-nuan／Chou, Bing-cheng
出版日期：2003
卷期：46
頁次：頁36-89
主題關鍵詞：資訊架構；政府網站；網站評估；網站可用性；網站設計；Information architecture；Government websites；Website evaluation；Website usability；Website design
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:2
  • 點閱點閱:60
　　　　　電子化政府向以提供顧客優質服務為目標。網站利用相關研究顯示，訪客是因為資訊而重複造訪，而不會因為經驗。然而時至今日仍有諸多網站設計是以感官為重，而輕忽網站的資訊架構。資訊架構是為使顧客能很容易地取用資訊的網站內容建構過程。本研究透過文獻分析解析資訊架構之定義與內涵，發展政府網站資訊架構評估準則，並以之評估中美11家政府網站之資訊架構。
　　　　　Recent studies of web-site use indicate that people do not come to a website for an “experience” they come for information. Yet, to date, web-site design has been appealing to senses overlooking its information architecture, which is deemed as an essential component for an individual to absorb and construct information. This article provides an overview of information architecture through literature review and develops criteria in assessing information structure of government web sites. These criteria are applied to evaluate the effect of the information architecture of eleven government websites of ROC and US.
期刊論文
1.Cunliffe, A. L.(2002)。Information Architecture for Bilingual Web Sites。Journal of the American Society for Information Science and Technology，53(10)，866-873。  new window
2.Zwies, Richard(2000)。Observations on the American Society for Information Science Summit 2000 Meeting: Defining Information Architecture。Bulletin of the American Society for Information Science，26(5)，10-12。  new window
3.楊朝祥(19980200)。邁向二十一世紀電子化政府。研考雙月刊，22(1)=203，3-9。  延伸查詢new window
4.White, M.(2002)。Information Architecture and Usability。Econtent，25(4)，46-47。  new window
5.Smith, A. G.(2001)。Applying Evaluation Criteria to New Zealand Government Websites。International Journal of Information Management，21(2)，137-149。  new window
6.黃朝盟、趙美慧(20000600)。政府網站管理應避免的十大錯誤。研考雙月刊，24(3)=217，41-47。  延伸查詢new window
7.Eschenfelder, K. R.、Beach board, J. C.、McClure, C. R.、Wyman, S. K.(1997)。Assessing US federal government Websites。Government Information Quarterly，14(2)，173-189。  new window
8.Gullikson, Shelley(1999)。The Impact of Information Architecture on Academic Web Site Usability。The Electronic Library: the International Journal for Minicomputer,Microcomputer, and Software Applications in Libraries，17(5)，293-304。  new window
9.楊朝祥(1999)。邁向數位時代的智慧型政府。檔案與微縮，23(1)，3-21。  延伸查詢new window
10.Albers, Michael J.(2000)。Information Architecture for the World Web: Designing Large-Scale Web Sites。Journal of Business and Technical Communication，14(4)，498-500。  new window
11.Withers, Rob、Casson, Rob、Shrimplin, Aaron、Adams, Katherine C.(2000)。Information Architecture。College and Research Libraries News，61(9)，784-787。  new window
12.O’Denn, Sheila、Maglaughlin, Kelly L.(2000)。World’s Fastest Modeling Job, or Information Architecture: What is it? The Multidisciplinary Adventures of Two Ph. D. Students。Bulletin of the American Society for Information Science，26(5)，13-15。  new window
13.Spiteri, Louise R.(2001)。Information Architecture of Business-to-consumer E-commerce Websites: Part 1: The Online Catalogue of Selected Video Retailers。Journal of Information Science，27(4)，239-248。  new window
14.Ashcroft, Linda(2001)。Factiva Teams-up with TFPL on Information Architecture Study: 'Taxonomy in Context’ Study Addresses Information Overload and Language in Retrieval。New Library World，102(11)/102(12)，474。  new window
15.Hourican, Robin(2002)。Information Architectures-What are They?。Business Information Review，19(3)，16。  new window
16.Farnum, Chris(2002)。Information Architecture: Five Things Information Managers Need to Know。Information Management Journal，36(5)，33-40。  new window
17.Dillon, Andrew(2002)。Information Architecture in JASIST: Just Where Die We Come From?。Journal of the American Society for Information Science and Technology，53(10)，821-823。  new window
18.Toms, Elaine G.(2002)。Information Interaction: Providing a Framework for Information Architecture。Journal of the American Society for Information Science and Technology，53(10)，855-862。  new window
19.Large, Andrew、Beheshti, Jamshid、Cole, Charles(2002)。Information Architecture for the Web: The IA Matrix Approach to Designing Children’s Portals。Journal of the American Society for Information Science and Technology，53(10)，831-838。  new window
20.Haverty, Marsha(2002)。Information Architecture Without Internal Theory: An Inductive Design Process。Journal of the American Society for Information Science and Technology，53(10)，839-845。  new window
21.Hauck, Roslin V.、Weisband, Suzanne(2002)。When a Better Interface and Easy Navigation Aren’t Enough: Examining the Information Architecture in a Law Enforcement Agency。Journal of the American Society for Information Science and Technology，53(10)，846-854。  new window
22.Oxbrow, Nigel(2002)。Building a Basis for Our Information Architecture。Information World Review，180，16。  new window
23.Hill, Richard(2000)。Information Architecture Summit。Bulletin of the American Society for Information Science，26(5)，8。  new window
24.(2000)。Information Architecture Practice: An Introduction。Bulletin of the American Society for Information Science，26(6)，6。  new window
25.(2000)。Information Architecture Practice: An Interview with Lou Rosenfeld Argus Associates, Inc。Bulletin of the American Society for Information Science，26(6)，19-21。  new window
26.(2000)。Information Architecture Practice: An Interview with Gayle Curtis Modem Media。Bulletin of the American Society for Information Science，26(6)，11-12。  new window
27.(2000)。Information Architecture Practice: An Interview with Seth Gordon Zefer。Bulletin of the American Society for Information Science，26(6)，13-15。  new window
28.(2000)。Information Architecture Practice: An Interview with Steven Ritchey Sapient。Bulletin of the American Society for Information Science，26(6)，16-18。  new window
學位論文
1.藍素華(2001)。大學圖書館網站資訊架構可用性之研究--以國立臺灣大學圖書館網站為例(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.行政院研究發展考核委員會(1998)。邁向二十一世紀的電子化政府。臺北市。  延伸查詢new window
2.Kotler, Philip(1991)。非營利事業之策略性行銷。臺北。  延伸查詢new window
3.黃朝盟(20010000)。電子化政府的網站設計與評估 : 行政院直屬機關網站的實證研究。臺北：韋伯文化。new window  延伸查詢new window
4.Lynch, Patrick J.、Horton, Sarah(1999)。Web Style Guide: Basic design principles for creating Web sites。London：New Haven, CT：Yale University Press。  new window
5.Rosenfeld, Louis、Morville, Peter(1998)。Information Architecture for the World Wide Web。Cambridge：Sebastopol：O'Reilly & Associates, Inc.。  new window
6.Reiss, Eric L.(2000)。Practical Information Architecture: A Hands-on Approach to Structuring Successful Websites。Practical Information Architecture: A Hands-on Approach to Structuring Successful Websites。Harlow, England。  new window
其他
1.尹相志(2002)。推動政府全面e化 政府網站總體檢（一）。  延伸查詢new window
2.(2002)。全球電子化政府網站發展趨勢與臺灣定位。  延伸查詢new window
3.夏漢民，李士勇。行政機關網站評獎要點（草案）規劃。  延伸查詢new window
4.(2003)。1999臺北市網路新都金像獎。  延伸查詢new window
5.(2003)。千禧年臺北市網路新都金像獎。  延伸查詢new window
6.(2003)。2001年臺北市網路新都金像獎。  延伸查詢new window
7.(2003)。Web Evaluation。  new window
8.(2003)。GovExec.com’s Best Feds on the Web。  new window
 
 
 
 
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