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題名:在提升顧客滿意度考量下探討醫院支援性活動服務品質之研究--以某署立醫院為例
書刊名:醫務管理期刊
作者:蘇俊憲陳屏國蘇香樺 引用關係
作者(外文):Su, Chun-hsienChen, Ping-kuoSu, Hsiang-hua
出版日期:2003
卷期:4:4
頁次:頁27-40
主題關鍵詞:服務品質支援性活動Service qualitySupportive activity
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:30
期刊論文
1.Reidenbach, R. E.、Sandifer-Smallwood, B.(1990)。Exploring perceptions of hospital operations by a modified SERVQUAL approach。Journal of Health Care Marketing,10(4),47-55。  new window
2.黃素丹(19970400)。門診病患滿意度調查與服務品質相關因素探討。醫院,30(2),10-22。  延伸查詢new window
3.Linder-Pelz, S.(1982)。Social psychological determinants of patient satisfaction: A test of five hypothesis。Social Science and Medicine,16(5),583-589。  new window
4.彭朱如(20000400)。醫院策略管理--價值鏈與策略形態分析。醫院,33(2),45-55。  延伸查詢new window
5.Javalgi, R. G.、Whipple, T.、McManamon, M. K.、Edick, V. L.(1992)。Hospital Image: A Correspondence Analysis Approach。Journal of Health Care Marketing,12(4),34-41。  new window
6.曾倫崇(19971200)。顧客選擇醫院就診因素之研究--以行銷觀點。醫院,30(6),28-37。  延伸查詢new window
7.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
8.Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research,24(1),45-52。  new window
學位論文
1.蘇武龍(2000)。住院服務品質與病患滿意度之探討--以成大、奇美醫院為例(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Griffin, J.(1995)。Customer loyalty: How to earn It and how to keep It。New York, NY:Lexington Books。  new window
其他
1.陳正男、曾倫崇(1997)。醫院住院服務品質之硏究。  延伸查詢new window
2.許偉信(2001)。血液透析病患選擇醫療機構要素及對現行血液透析機構滿意度之研究--以台南市三家不同類型私立醫療機構為例。  延伸查詢new window
3.Larsen, D. E. & Rootman, J.(1976)。Physician Role Performance and Patient Satisfaction。  new window
4.Linn, B. S.(1982)。Gum Patients, Evaluation of Emergency Department Care。  new window
5.Miller, B. M.(1988)。Nursing Care Behaviors that Predict Patient Satisfaction。  new window
6.Porter, M. E.(1985)。Competitive Advantage。  new window
7.Javalgi, Rajshekhar G. ; Rao, S. R. ; Edward, G. T.(1991)。Choosing a Hospital : Analysis of Consumer Trade offs。  new window
8.Stramann, William C.(1975)。A Study of Consumer Attitude About Health Care: The Delivery of Ambulatory Service。  new window
 
 
 
 
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