| 期刊論文| 1. | McClure, Charles R.(1986)。A View From The Trenches: Costing and Reference Measures for Academic Library Public Services。College and Research Libraries，47。   | | 2. | Hannabus, Stuart(1987)。The Importance of Perforrrh ance Measures。Library Review，36。 | 圖書| 1. | Kantor, Paul B.(1984)。Objective Performance Measures for Academic and Research Libraries。Washington D. C.：American Research Library。 | | 2. | 史丹利．布朗、鄒應瑗、吳鄭重(1995)。全面品質服務。中國生產力中心。 延伸查詢 | | 3. | 檔案管理局(2002)。檔案顧客服務白皮書。台北市：檔案管理局。 延伸查詢 | |