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題名:博物館服務品質對觀眾忠誠度之影響研究:以鶯歌陶瓷博物館為例
書刊名:博物館學季刊
作者:林若慧 引用關係陳永賓
作者(外文):Lin, Jo-huiChen, Yung-pin
出版日期:2004
卷期:18:1
頁次:頁81-92
主題關鍵詞:博物館服務品質觀眾忠誠度
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(15) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:15
  • 共同引用共同引用:77
  • 點閱點閱:44
期刊論文
1.Backman, S. J.、Shinew, K. L.(1994)。The Composition of Source and Activity Loyalty with a Public Agency's Golf Operation。Journal of Park and Recreation Administration,12(3),1-18。  new window
2.Kim, W. G.、Han, J. S.、Lee, E.(2001)。Effects of Relationship Marketing on Repeat Purchase and Word of Mouth。Journal of Hospitality & Tourism Research,25(3),272-288。  new window
3.Howard, D. R.、Edginton, C. R.、Selin, S. W.(1988)。Determinants of Program loyalty。Journal of Park and Recreation Administration,6,41-51。  new window
4.Oppermann, M.(2000)。Tourism destination loyalty。Journal of Travel Research,39(1),78-84。  new window
5.Oh, H.、Parks, S. C.(1997)。Customer satisfaction and service quality: a critical review of the literature and research implications for the hospitality industry。Hospitality Research Journal,20(3),35-64。  new window
6.Spreng, Richard A.、Mackenzie, Scott B.、Olshavsky, Richard W.(1996)。A reexamination of the determinants of customer satisfaction。Journal of Marketing,60(3),15-32。  new window
7.Crompton, J. L.、Mackay, K. J.、Fesenmaier, D. R.(1991)。Identifying dimensions of service quality in public recreation。Journal of Park and Recreation Administration,9(3),15-27。  new window
8.Crompton, J. L.、Love, L. L.(1995)。The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival。Journal of Travel Research,34(1),11-24。  new window
9.Fornell, C.、Wemerfelt, B.(1987)。Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis。Journal of Marketing Research,24(4),337-346。  new window
10.Backman, S. J.、Crompton, J. L.(1991)。Differentiating between high, spurious, latent, and low loyalty participants in two leisure services。Journal of Park and Recreation Administration,9(2),1-17。  new window
11.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
12.Copeland, M. T.(1923)。Relation of consumer’s buying habits to marketing methods。Harvard Business Review,1(4),282-289。  new window
13.郭德賓、周泰華、黃俊英(20000300)。服務業顧客滿意評量之重新檢測與驗證。中山管理評論,8(1),153-200。new window  延伸查詢new window
14.Bagozzi, R. P.、Yi, Y.、Phillips, L. W.(1991)。Assessing construct validity in organizational reseasrch。Administrative Science Quarterly,36(3),421-458。  new window
15.Backman, S. J.、Veldkamp, C.(1995)。Examination of the Relationship between Service Quality and User Loyalty。Journal of Park and Recreation Administration,13(2),29-41。  new window
16.Baker, D. A.、Crompton, J. L.(2000)。Quality, satisfaction and behavioral intention。Analysis of Tourism Research,27(3),785-804。  new window
17.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
18.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
19.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
20.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
21.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
22.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
23.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
24.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
25.江淑芳(20020100)。以品質缺口模式探討國立科學工藝博物館服務品質之研究。博物館學季刊,16(1),111-136。new window  延伸查詢new window
26.高大剛(20001000)。博物館服務品質與顧客滿意之研究--以國立自然科學博物館為例。博物館學季刊,14(4),105-129。new window  延伸查詢new window
27.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
28.Jones, T. O.、Sasser, J. R.(1995)。Why Satidfied Customer Defect。Harvard Business Review,85(2),88-99。  new window
29.Hambrick, D. C.(1981)。Strategic Awareness within Top Management Teams。Strategic Management Journal,2(3),263-279。  new window
30.Otto, J. E.、Ritchie, J. R.(1995)。Exporing the Quality of the Service Experience: A Theoretical and Empirical Analysis。Advances in Service Marketing and Management,4,37-61。  new window
31.Pritchard, M. P.、Howard, D. R.、Havitz, M. E.(1992)。Loyalty Measurement: A Critical Examination and Theorical Extension。Leisure Science,14,155-164。  new window
學位論文
1.陳鈞坤(2002)。國立海洋生物博物館觀眾參觀行為之研究(碩士論文)。朝陽科技大學,臺中市。  延伸查詢new window
2.胡蕙霞(1993)。博物館觀光遊憩功能評估之研究(碩士論文)。私立文化大學。  延伸查詢new window
3.吳春秀(1996)。博物館觀眾研究--以故宮博物院玉器陳列室為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
4.黃于珊(2001)。博物館展示環境與參觀行為之研究(碩士論文)。南華大學。  延伸查詢new window
5.薛飛源(2001)。以品質機能展開法探討博物館服務品質--以國立故宮博物院為例(碩士論文)。國立臺北科技大學。  延伸查詢new window
6.林怡安(2002)。以遊客滿意度探討博物館服務品質之研究--以國立自然科學博物館為例(碩士論文)。南華大學。  延伸查詢new window
7.許元和(2002)。二維品質模式於非營利機構服務品質之探討:以臺北縣立鶯歌陶瓷館為例,臺北。  延伸查詢new window
圖書
1.Desatnick, R. L.(1988)。Managing to keep the customer。Boston, Massachusetts:Houghton Mifflin。  new window
2.Fitzsimmons, James A.、Fitzsimmons, Mona J.(1998)。Service Management: Operations, Strategy, and Information Technology。New York:McGraw-Hill Companies Inc。  new window
3.Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York:The Free Press。  new window
 
 
 
 
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