The Evaluation of Post Implementation ERP Investment Performance by DEA Approach_

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題名：	The Evaluation of Post Implementation ERP Investment Performance by DEA Approach
書刊名：	電子商務學報
作者：	林華洋／賴科源／蕭文龍／許秉瑜／呂俊德／蔡文賢／鄭明松／范懿文
作者(外文)：	Lin, H. Y.／Lai, K. Y.／Shiau, W. L.／Hsu, P. Y.／Leu, J. D.／Tsai, W. H.／Cheng, M. S.／Fan, Y. W.
出版日期：	2004
卷期：	6:2
頁次：	頁175-191
主題關鍵詞：	企業資源規劃；效能評估；資料包絡分析；系統導入後；Enterprise resources planning；ERP；Performance evaluation；Data envelopment analysis；DEA；Post implementation
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:2 共同引用:0 點閱:27

對於想要獲取商業利益及ERP系統效能的企業而言，資訊科技管理已經成為關鍵的因素之一。本研究使用資料包絡分析法來評估ERP持續投資與技術效率之間的關係；基於整體擁有成本的概念，本研究也利用Tobit回歸來分析技術效率分數與ERP持續投資之間的關係。本研究的結果顯示：(1) ERP系統的維護支出，對公司的技術效率有明顯的影響。(2)ERP人員的薪資支出，對公司的技術效率有明顯的影響。(3)ERP人員的教育訓練支出，對公司的技術效率沒有明顯的影響。(4)對於持續投資ERP系統的公司而言，在技術效率上有正相關的影響。(5)對於在台灣導入ERP系統的公司而言，相較於國際品牌的ERP系統，本土的ERP系統顯示出較高的技術效率。

以文找文

The information technology (IT)management has become one of the critical factors that enterprises want assess the business benefits and performances of ERP systems. This research tries to evaluate the relationship between ERP continuous investment and technical efficiency by using DEA approach. This study also utilizes the Tobit regression to investigate the relationship between efficiency scores and ERP continuous investment based on the concept of total costing ownership (TCO) for technology assets. The research results show as follows: (1) Maintenance expenses of ERP system whether on line or on the scene， has a favorable impact on company's technical efficiency. (2) Salary expenses of ERP personnel， has a favorable impact on company's technical efficiency. (3) Training expenses of ERP staffs has no significant impact on company's technical efficiency. (4) The company invests on ERP system continuously has positive affect on technical efficiency. (5) The local ERP systems show higher technical efficiency than international brands for those surveyed companies in Taiwan.

以文找文

期刊論文
1.	Shao, B. M.、Lin, W. T.(2002)。Technical Efficiency Analysis of Information Technology Investments: a two-stage empirical investigation。Information & Management，39，391-401。
2.	Venkataramanan, M. A.、Soni, A.、Mabert, V. A.(2000)。Enterprise Resource Planning Survey of U. S. Manufacturing Firms。Production and Inventory Management Journal，41(2)，52-58。
3.	Mahmood, M. A.、Mann, G. J.(1993)。Measuring the Organizational Impact of Information Technology Investment: An Exploratory Study。Journal of Management Information Systems，10(1)，97-122。
4.	Newell, S.、Huang, J. C.、Galliers, R. D.、Pan, S. L.(2003)。Implementing Enterprise Resource Planning and Knowledge Management Systems in Tandem: Fostering Efficiency and Innovation Complementarity。Information and Organization，13，25-52。
5.	Olhager, J.、Selldin, E.(2003)。Enterprise resource planning survey of Swedish manufacturing firms。European Journal of Operational Research，146(2)，365-373。
6.	Poston, R.、Grabski, S.(2001)。Financial impacts of enterprise resource planning implementations。International Journal of Accounting Information Systems，2(4)，271-294。
7.	Mitra, Sabyasachi、Chaya, Antoine Karim(1996)。Analyzing cost-effectiveness of organizations: the impact of information technology spending。Journal of Management Information Systems，13(2)，29-57。
8.	Hitt, L. M.、Wu, D. J.、Zhou, X.(2002)。Investment in Enterprise resource planning: business impact and productivity measures。Journal of Management Information Systems，19(1)，71-98。
9.	Charnes, Abraham、Cooper, William W.、Rhodes, Edwardo(1978)。Measuring the efficiency of decision making units。European Journal of Operational Research，2(6)，429-444。
10.	Davenport, Thomas H.(1998)。Putting the enterprise into the enterprise system。Harvard Business Review，76(4)，121-131。
11.	Banker, R. D.、Kauffman, R. J.、Morey, R. C.(1990)。Measuring Gains in Operational Efficiency form Information Technology: A Study of the Positron Deployment at Hardee's Inc.。Journal of Management Information Systems，7(2)，29-54。
12.	Davision, R.(2002)。Cultural Complications of ERP。Communications of the ACM，45(7)，109-111。
13.	Dos Santos, B. L.(1991)。Justifying Investment in New Information Technologies。Journal of management Information Systems，7(4)，71-90。
14.	Doyle, J.、Green, R.(1994)。Strategic Choice and Data Envelopment Analysis: Comparing Computers across Many Attributes。Journal of Information Technology，9(1)，61-69。
15.	Feniosky, P. M.、Shunsuke, T.(2002)。Information Technology Planning Framework for Japanese General Contractors。Journal of Management in Engineering，138-149。
16.	Jacobs, F. R.、Bendoly, E.(2003)。Enterprise Resource Planning: Developments and Directions for Operations Management Research。European Journal of Operational Research，146(2)，233-240。
17.	Lee, C. P.(2001)。Modeling the Business Value of Information Technology。Information and Management，39，191-210。
18.	Mukhopadhyay, T.、Cooper, R. B.(1993)。A Microeconomic Production Assessment of the Business Value of Management Information Systems: the Case of Inventory Control。Journal of Management Information Systems，10(1)，33-55。
19.	Banker, R. D.、Kemerer, C. F.(1989)。Scale Economies in New Software Development。IEEE Transactions on Software Engineering，15(10)，1199-1205。
20.	Ross, J. W.(1999)。Surprising Facts About Implementing ERP。IT Professional，1(4)，65-68。
21.	Shao, B. M.、Lin, W. T.(2000)。Examining the Determinants of Productive Efficiency with IT as a Production Factor。Journal of Computer Information Systems。
22.	Swartz, D.、Orgill, K.(2001)。Lessons Higher Education ERP: Using this Framework for ERP could Save Your University Millions of Dollars。EDUCAUSE Quarterly，20-27。
23.	Tarn, J. M.、Yen, D. C.、Beaumont, M.(2002)。Exploring the Rationales for ERP and SCM Integration。Industrial Management & Data Systems，102(1)，26-34。
24.	Willis, T. H.、Willis-Brown, A H.(2002)。Extending the Value of ERP。Industrial Management & Data Systems，102(1)，35-38。

會議論文
1.	Shari, S.、Seddon, P. B.(2000)。A Comprehensive Framework for Classifying the Benefits of ERP Systems。6th Americans Conference on Information Systems。Long Beach, CA。1005-1014。
2.	Somers, T. M.、Nelson, K.(2001)。The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations。The 34th Annual Hawaii International Conference on System Sciences。Hawaii。
3.	Chung, S.、Snyder, C.(1999)。ERP Initiation - a Historical Perspective。沒有紀錄。
4.	Dailey, A.(1998)。SAP R/3: Managing the Lifecycle。Brisbane, Australia。
5.	Esteves, J. M.、Pastor, J. A.(1999)。An ERP Life-cycle-basedResearch Agenda。Venice, Italy。
6.	Rosemann, M.、Wiese, J.(1999)。Measuring the Performance of ERP Software: a Balanced Scorecard Approach。沒有紀錄。773-784。

研究報告
1.	Hirt, S. G.、Swanson, E. B.(1999)。Maintaining ERP: Rethinking Relational Foundations。UCLA。
2.	Stensrud, E.、Ingunn, M.(2002)。Identifying high Performance ERP Projects。沒有紀錄。
3.	United Nations Economic and Social Commission for Asia and Pacific(2000)。Evaluation of Infrastructural Interventions for Rural Poverty Alleviation。沒有紀錄。

圖書
1.	O'Leary, D. E.(2000)。Enterprise Resource Planning Systems: Systems, Life Cycle, Electronic Commerce, and Risk。Cambridge, MA。
2.	Davenport, T. H.(2000)。Mission Critical: Realizing the Promise of Enterprise Systems。Boston, Massachusetts：Harvard Business School Press。
3.	CRIMSON consulting group(2002)。Total Cost of Ownership Case Study: Enterprise Performance/ Reporting System。Total Cost of Ownership Case Study: Enterprise Performance/ Reporting System。California。
4.	Deloitte Consulting LLC(1999)。Deloitte Consulting's Perspective: Marking ERP spell ROI。ERP's Second Wave: Maximizing the Value of ERP-Enabled Processes。沒有紀錄。

其他
1.	Benchmarking Partners Inc.(0)。Ten Go-live Surprises，沒有紀錄。

圖書論文
1.	McCarty, T. A.、Yaisawarng, Suthathip(1993)。Technical efficiency in New Jersey school districts。The Measurement of Productive Efficiency: Techniques and Applications。Oxford University Press。

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