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題名：中華電信民營後人力資源管理制度知覺、工作滿足、角色認知衝突和組織承諾之研究
書刊名：人力資源管理學報
作者：黃良志 引用關係／蘇國楨／徐正屏／林昭秀
作者(外文)：Huang, Liang-chih／Su, Kuo-jen／Hsu, Cheng-ping／Lin, Chao-shiu
出版日期：2004
卷期：4:3
頁次：頁29-54
主題關鍵詞：工作滿足；組織承諾；人力資源管理制度知覺；角色認知衝突；Job satisfaction；Organizational commitment；Perception of human resource management system；Role cognitive conflict
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:87
  • 點閱點閱:148
本研究主要探討中華電信公司民營後，員工在人力資源管理制度知覺、工作滿足、角色認知衝突和組織承諾之關係與影響。本研究經由相關文獻整理，建立實證架構和五項命題、六項基本假設，並以南區分公司員工為母體，各營運處為分層標準，採分層隨機抽樣，共計施測回收587位有效樣本；分析結果顯示，增進員工人力資源管理制度知覺和工作滿足，會影響員工的組織承諾，同時良性的引導角色認知衝突，透過員工工作滿足和角色認知衝突之交互作用，有助於提昇組織承諾。
This study is to explore the relationship among staff's perception in the system of human resource management, job satisfaction, role cognitive conflict, and organizational commitment after the privatization of state-run business of Chunghwa Telecom Co., Ltd. The literature review is used to build research framework, propositions, and hypotheses. Afterward, there are 983 questionnaires submitted to subjects selected by stratified sampling from the population of Southern Branch of Chunghwa Telecom Co., Ltd. Totally, 587 valid subjects have been received. The research results show that: (1) the higher perception in the system of human resource management in the privatization of state-run business staffs have, the more job satisfaction and organizational commitment they will have to the company; (2) the higher job satisfaction staffs have, the higher organizational commitment they will have to the company; (3) job satisfaction has mediating effect between the staff's perception to the human resource management system after the privatization of state-run business and organizational commitment; (4) the interaction between job satisfaction and role cognitive conflict has a positive influence to organizational commitment.
Other
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期刊論文
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15.徐正光(19770300)。工廠工人的工作滿足及其相關因素之探討。中央研究院民族學研究所集刊，43，23-63。  延伸查詢new window
16.吳靜吉、潘養源、丁興祥(19800500)。內外控取向與工作滿足及績效之關係。國立政治大學學報，41，左61-74。  延伸查詢new window
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會議論文
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學位論文
1.杜佩蘭(1999)。組織承諾、角色衝突與工作滿足及其相關因素之研究--以高雄市政府主計處外派人員為例(碩士論文)。國立中山大學。  延伸查詢new window
2.鄞惠君(2002)。海陸輪調制度對海陸勤人員工作滿足與組織承諾之相關探討--以A公司海陸勤人員為例(碩士論文)。國立中山大學。  延伸查詢new window
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4.曹育誌(1998)。工作滿足感,企業文化與組織忠誠度之關係研究(碩士論文)。中國文化大學。  延伸查詢new window
5.許彩娥(1981)。領導型態、工作特性與我國女性公務人員工作滿足關係之研究(碩士論文)。國立政治大學。  延伸查詢new window
6.謝金青(1992)。國民小學行政兼職教師角色衝突與工作滿意程度之研究(碩士論文)。國立政治大學。  延伸查詢new window
圖書
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7.陳義勝(1980)。組織行爲。臺北：華泰書局。  延伸查詢new window
8.Wexley, Kenneth N.、Yukl, Gary A.(1977)。Organizational behavior and personnel psychology。Richard D. Irwin, Inc.。  new window
9.Cribbin, James J.(1972)。Effective Managerial Leadership。American Management Association Inc.。  new window
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13.Price, James L.(1972)。Handbook of Organizational Measurement。Lexington, Massachusetts：D. C. Health and Company。  new window
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其他
1.毛治國(2001)。中華電信企業文化再造。  延伸查詢new window
2.李明書(1995)。影響公共職業訓練機構訓練師參與在職進修教育訓練因素及模式之硏究。  延伸查詢new window
3.翁進勳(2002)。台北市國民中小學校警工作滿意度與服務士氣關係之硏究。  延伸查詢new window
4.許世雨、張瓊玲、蔡秀涓、李長晏譯(1997)。人力資源管理。  延伸查詢new window
5.趙其文(1993)。人事行政。  延伸查詢new window
6.Brashear, T. G.., Boles, J. S., Bellenger, D. N. & Brooks, C. M.(2003)。An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships。  new window
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17.Locke, E. A.(1976)。The nature & cause of job satisfaction。  new window
18.McGuire, M., Houser, J., Jarrar, T., Moy, W. & Wall, M.(2003)。Retention: It’s all about respect。  new window
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圖書論文
1.Adams, J. S.(1965)。Inequity in social Exchanges。Advances in Experimental Social Psychology。New York：Academic Press。  new window
2.黃同圳(2000)。人力資源管理策略。人力資源管理的12課。臺北：天下遠見。  延伸查詢new window
3.Hulin, C. L.、Judge, T. A.(2003)。Job attitudes。Handbook of psychology: Industrial and organizational psychology。Hoboken, NJ：Wiley。  new window
 
 
 
 
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