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2. | Easingwood, C. J.、Storey, C.(1998)。The Augmented Service Offering: A Conceptualization and Study of Its Impact on New Service Success。Journal of Product Innovation Management,15(4),335-351。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
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