:::

詳目顯示

回上一頁
題名:就診民眾選擇家醫科診所的考慮因素之初探
書刊名:長榮大學學報
作者:林惠賢 引用關係溫福珍曾翠華
作者(外文):Lin, Huey-shyanWen, Fu-chenTseng, Tsui-hua
出版日期:2004
卷期:8:2
頁次:頁75-96
主題關鍵詞:診所顧客考慮因素ClinicConsumerConsidered factor
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:38
  • 點閱點閱:66
本研究目的為:(1)探討不同區域診所顧客之基本資料的差異性;(2)探討不同區域診所顧客之選擇診所31 項考慮因素之重要排行的差異性;以及(3)探討不同區域診所顧客之選擇診所六大類考慮因素之重要排行的差異性。本研究以結構式問卷,對屏東縣三家家醫科診所顧客進行調查,共取得150份有效問卷。研究結果發現:(1)在診所顧客之基本資料中,顧客之職業、常用語言、如何得知本診所、年齡、教育程度、收入、交通時間、病患本次就診自覺嚴重程度及來本診所的次數等在不同區域診所有顯著的差異。(2)在不同區域診所顧客選擇診所時考慮的31 個因素之重要性排行有顯著交互作用。(3)不同區域診所顧客選擇診所考慮之六大分類因素(硬體設備因素、醫師因素、其他服務人員因素、方便性因素、藥品因素及經濟因素)之重要性排行無顯著交互作用,均以其他服務人員及經濟因素為首要,硬體設備因素、藥品因素及醫師因素次之,方便性因素最後。根據研究結果給予診所管理者有關提升醫療技術及服務態度、加強診所的硬體環境及區隔不同區域診所的顧客特性等建議,以提供基層診所改善服務品質的參考。
The purpose of this study was to explore (1) whether consumer’s basic characteristics varied with the location of a clinic; (2) whether the significance School Nurse, Chung-Wen Elementary School ranking of 31 considered factors for consumer varied with the location of a clinic; and (3) whether the significance ranking of six aspects of considered factors for consumer varied with the location of a clinic. A total of 150 clients from three clinics of family physician in Pingtung County completed structured questionnaires. Three important findings were drawn from this study: (1) in the basic characteristics of a clinic consumer, consumer’s vocation, language, how to know the clinic, educational level, income, traffic time, conscious severity of illness, traveling time to the clinic had significant difference in various regions; (2) the significance ranking of 31 considered factors for consumer’s choosing a clinic had significant interaction effect with various regions; (3) the significance ranking of six aspects of considered factors for consumer’s choosing a clinic had non-significant interaction effect with various regions; in the six aspects of considered factors, service member factor and economic factor were the first ranking, hardware factor, medication factor, and physician factor followed, and convenient factor was the last. Referred to the study results, there were some suggestions to a manager of a clinic for promoting cure technique and service attitude, enhancing hardware of the clinic, and segmenting consumer’s characteristics of clinics in various regions.
期刊論文
1.姚開屏、林茂榮、王榮德(20001200)。同質團體與異質團體在選擇量表量尺語詞上的比較研究。中華心理學刊,42(2),141-153。new window  延伸查詢new window
2.Aday, L. A.、Andersen, R. M.(1984)。The national profile of access to medical care: Where do we stand?。American Journal of Public Healthy,74(12),1331-1339。  new window
3.Egunjobi, L.(1983)。Factors influencing choice of hospitals: A case study of the northern part of Oyo, Nigeria。Social Science & Medicine,17(9),585-589。  new window
4.Somers, A. R.(1986)。The changing demand for health services: A hospital perspective and some thoughts for the future。Inquiry,23,395-402。  new window
5.Verbrugge, L. M.(1976)。Sex differentials in morbidity and mortality in the united states。Social Biology,23,275-296。  new window
6.Stratmann, W. C.(1975)。A study of consumer attitude about health care: The delivery of ambulatory services。Medical Care,13(7),537-548。  new window
7.Wolinsky, F. D.、Kurz, R. S.(1984)。How the public chooses and views hospitals。Hospital and Health Services Administration,29(6),58-67。  new window
8.王乃弘(1995)。民眾對選擇醫院因素及態度之研究:以中部數家醫院為例。醫院經營,29(2),1-14。  延伸查詢new window
9.魏美珠、楊美雪、吳聰慧(19930100)。臺南市居民醫療院所利用率及就醫障礙因素之調查分析。公共衛生,19(4),345-352。  延伸查詢new window
10.Boscarino, J.、Steiber, S. R.(1982)。Hospital shopping and consumer choice。Journal of Health Care Marketing,2(2),15-23。  new window
11.Javalgi, Rajshekhar G.、Rao, S. R.、Thomas, Edward G.(1991)。Choosing a Hospital: Analysis of Consumer Tradeoffs。Journal of Health Care Marketing,11(1),12-22。  new window
學位論文
1.許惠媚(1995)。全民健保後內科門診病患選擇就醫層級意願之變化以臺北市士林、北投區醫療院所為例(碩士論文)。國立陽明大學。  延伸查詢new window
2.朱永華(1995)。醫院服務知覺品質與病患滿意度之關係研究(碩士論文)。國立成功大學,臺南。  延伸查詢new window
3.周鴻儒(1997)。台北市三家國軍醫院門診病患就醫選擇因素及滿意度調查研究(碩士論文)。國防醫學院。  延伸查詢new window
4.張瑞麟(1993)。花蓮地區四家醫院形象地位之研究--對應性分析的應用(碩士論文)。國立陽明醫學院,臺北市。  延伸查詢new window
5.張文瑛(1987)。民眾選擇醫院考慮因素之研究(碩士論文)。國立政治大學。  延伸查詢new window
6.曾淑貞(1986)。台北市某醫院中醫門診初診病人滿意度及相關因素之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
7.蘇斌光(1989)。醫院行銷研究的應用病患選擇醫院的因素分析(碩士論文)。中國醫藥學院。  延伸查詢new window
8.曾麗蓉(1988)。醫院門診服務品質之實證研究(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.江東亮(2000)。醫療保健政策-台灣經驗。台北市:巨流圖書公司。  延伸查詢new window
2.楊志良(2000)。健康保險。台北市:巨流。new window  延伸查詢new window
3.Kotier, R.、Clark, R. N.(1987)。Marketing for health care organization。Upper Saddle River, NJ:Prentice-Hall Inc。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
QR Code
QRCODE