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題名:醫療服務業顧客認知關係品質與忠誠度關係之理論模型建構
書刊名:醫務管理期刊
作者:翁瑞宏 引用關係何雍慶 引用關係邱柏松黃靖媛
作者(外文):Weng, Rhay-hungHo, Yung-chingChiu, Pe-songHuang, Ching-yuan
出版日期:2004
卷期:5:4
頁次:頁418-437
主題關鍵詞:關係行銷關係品質顧客忠誠度醫療服務業Relationship marketingRMRelationship qualityCustomer loyaltyHealthcare industry
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(10) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:47
  • 點閱點閱:41
Other
1.Bodur, S. O., Yusuf, E., & Kara, F.(2002)。Outpatient Satisfaction with Health Centers in Urban Areas。  new window
2.Ross, C. K., Steward, C. A., & Sinacore, J. M.(1993)。The importance of patient preferences in the measurement of health care satisfaction。  new window
期刊論文
1.Jap, Sandy D.(1999)。Pie-expansion Efforts: Collaboration Process In Buyer-Supplier Relationships。Journal of Marketing Research. Strategic Management Journal,7,37-51。  new window
2.方世榮、施義輝(19971000)。旅行業關係品質模式的實證研究。企業管理學報,41,1-32。new window  延伸查詢new window
3.Mansour, A. A.、Al-Osimy, M. H.(1993)。A Study of Satisfaction among Primary Health Care Patients in Saudi Arabia。Journal of Community Health,18(3),163-173。  new window
4.Lagace, R. R.、Dahlstrom, R.、Gassenheimer, J. B.(1991)。The relevance of ethical salesperson behavior on relationship quality: the pharmaceutical industry。Journal of Personal Selling and Sale Management,11(4),39-47。  new window
5.Dingman, S. K.、Williams, M.、Fosbinder, D.、Warnick, M.(1999)。Implementing a Caring Model to Improve Patient Satisfaction。Journal of Nursing Administration,29(12),30-37。  new window
6.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
7.Parsons, A. L.(2002)。What determines buyer-seller relationship quality? An investigation from the buyer's perspective。Journal of Supply Chain Management,38(1),4-12。  new window
8.Cannon, J. P.、Homburg, C.(2001)。Buyer-Supplier Relationships and Customer Firm Costs。Journal of Marketing,65(1),29-43。  new window
9.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
10.Dorsch, M. J.、Swanson, S. R.、Kelley, S. W.(1998)。The role of relationship quality in the stratification of vendors as perceived by customers。Journal of the Academy of Marketing Science,26(2),128-142。  new window
11.Jacoby, Jacob、Kyner, David B.(1973)。Brand Loyalty vs. Repeat Purchase Behavior。Journal of Marketing Research,10(1),1-9。  new window
12.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing,51(2),11-27。  new window
13.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research,29(3),314-328。  new window
14.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
15.Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。  new window
16.Mechanic, D.、Meyer, S.(2000)。Concepts of trust among patients with serious illness。Social Science & Medicine,51(5),657-668。  new window
17.Kalwani, Manohar U.、Narayandas, Narakesari(1995)。Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?。Journal of Marketing,59(1),1-16。  new window
18.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
19.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
20.Walter, Achim、Müller, Thilo A.、Helfert, Gabriele、Ritter, Thomas(2003)。Functions of Industrial Supplier Relationships and Their Impact on Relationship Quality。Industrial Marketing Management,32(2),159-169。  new window
21.Wong, Amy、Sohal, Amrik S.(2002)。An Examination of the Relationship between Trust, Commitment and Relationship Quality。International Journal of Retail & Distribution Management,30(1),34-50。  new window
22.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
23.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
24.林文寶(20021200)。關係品質與行銷績效關聯性之研究。企業管理學報,55,47-82。new window  延伸查詢new window
25.方世榮(20021200)。關係價值、關係品質與忠誠度之探討--零售銀行業的實證研究。管理學報,19(6),1097-1130。new window  延伸查詢new window
26.Johnson, Jean L.(1999)。Strategic integration in industrial distribution channels: Managing the interfirm relationship as a strategic asset。Journal of the Academy of Marketing Science,27(1),4-18。  new window
27.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, A.(1993)。The Nature and Determinants of Customer Expectations of Service。Journal of the Academy of Marketing Science,21(1),1-12。  new window
28.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
29.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
圖書
1.Rust, Roland T.、Zahorik, A. J.、Keiningham, T. L.(1996)。Service marketing。New York:HarperCollins。  new window
2.謝啟瑞(1996)。健康經濟學。臺北市:五南書局。  延伸查詢new window
3.Donabedian, Avedis(1980)。The Definition of Quality and Approaches to Its Assessment。Ann Arbor, Michigan:Health Administration Press。  new window
4.Jacoby, Jacob、Chestnut, Robert W.(1978)。Brand Loyalty: Measurement and Management。John Wiley & Sons, Inc.。  new window
5.Kotler, Philip、方世榮(2000)。行銷管理學。臺北市:東華書局。  延伸查詢new window
6.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
其他
1.Naidu, G. M., Parvatiyar, A., Sheth, J. N., & Westgate, L.(1999)。Does relationship marketing pay? an empirical investigation of relationship marketing practices in hospitals。  new window
2.陳致魁、翁淑緣(2001)。網路書店關係品質與顧客忠誠度之研究。  延伸查詢new window
3.Bodur, S. O., Yusuf, E., & Kara, F.(2002)。Outpatient Satisfaction with Health Centers in Urban Areas。  new window
4.Calkins, D. & Fernandopulle, R. J.(1995)。Health Care Policy.。  new window
5.Czepiel, J. A.(1990)。Service encounter and service relationships: implication for research。  new window
6.Geyskens, I., Steenkamp, J.-B., K., S. L., & Kumar, N.(1996)。The effects of trust and interdependenceon relationship commitment: a Trans-Atlantic study。  new window
7.Gooding, S. K. S.(1999)。Quality, sacrifice, and value in hospital choice : a comparative study of rural and suburban consumer perspectives。  new window
8.Hennig-Thurau, T. & Hansen, U.(2000)。Relationship marketing: gaining competetive advantage through customer satisfaction and customer retention.。  new window
9.John, J.(1992)。The impact of past experience。  new window
10.Kotler, P. & Clarke, R. N.(1987)。Marketing for health care organizations.。  new window
11.Kumar, N., L.K., S., & Steenkamp, J.-B.(1995)。The effect of supplies fairness on vulnerable resellers。  new window
12.Mechanic, D.(1978)。Medical Sociology.。  new window
13.Monroe, K. B.(1991)。Pricing-Marketing Profitable Decision.。  new window
14.Peltier, J. W., Thomas, B., & John, A. S.(1999)。Obstetrical care and patient loyalty。  new window
15.Price, L. L. & Arnould, E. J.(1999)。Commercial friendship: service provider- client relationship in context。  new window
16.Reynold, M. P. & Arnold, M. J.(2000)。Customer loyalty to salesperson and the store: examing relationship of customer in an upscale retail context。  new window
17.Risser, N.(1975)。Development of an instrument to measure patient satisfaction with nurse and nursing care in primary care settings。  new window
18.Rosenstock, I. M.(1974)。Historical Origins of the Health Brief Mode。  new window
19.Shamise, J.(2003)。The context of dominance: an industry-driven framework for exploiting reputation。  new window
20.Sheth, J. N. & Parvatiyar, A.(2000)。Handbook of Relationship Marketing。  new window
21.Westbrook, R. A.(1981)。Sources of customer satisfaction with retail outlets。  new window
 
 
 
 
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