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題名:醫院服務品質之探討--以花蓮地區之醫院為例
書刊名:管理科學研究
作者:王美慧陳瑞龍 引用關係
作者(外文):Wang, Men-hueyChen, Jui-lung
出版日期:2005
卷期:2:1
頁次:頁35-55
主題關鍵詞:服務品質病患滿意度Service qualityPatients' satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:23
期刊論文
1.侯勝茂(2004)。醫療品質與病人安全。長庚醫訊,25(7),15-16。  延伸查詢new window
2.Andaleeb, S. S.(2001)。Service quality perceptions and patient satisfaction: A study of hospitals in a developing country。Social Science and Medicine,52(9),1359-1370。  new window
3.Shemwell, D. J.、Yavas, U.(1999)。Measuring service quality in hospitals: Scale development and managerial applications。Journal of Marketing Theory & Practice,7(3),65-75。  new window
4.Linder-Pelz, S.(1982)。Social psychological determinants of patient satisfaction: A test of five hypothesis。Social Science and Medicine,16(5),583-589。  new window
5.Charska, N. L.(1980)。Use of medical service and satisfaction with ambulatory care among a rural Minnesota population。Publish Health Report,95(1),44-52。  new window
6.曾倫崇(19981100)。如何提昇臺灣目前醫療服務品質。品質管制月刊,34(11),27-32。  延伸查詢new window
7.Hyde, P. C.(1986)。Setting Standers in Heals Care。Quality Assurance,12(2),57-59。  new window
8.Sower, V.、Duffy, J.、Kilbourne, W.、Kohers, G.、Jones, P.(2001)。The dimensions of service quality for hospitals: Development and use of the KQCAH scale。Health Care Management Review,26(2),47-59。  new window
9.Brook, R. H.、Lohr, K. N.(1987)。Monitoring Quality of Care in the Medicare Program。Journal of American Medical Association,258(21),3138-3141。  new window
10.Fletcher, R, H.、O'Malley, M. S.、Earp, J. A.、Littleton, T. A.、Fletcher, S. W.、Greganti, M. A.、Taylor, J.(1983)。Patients’ Priorities for Medical Care。Medical Care,21(2),234-242。  new window
11.John, J.(1992)。The Impact of Past Experience。Journal of Health Care Marketing,12(3),56-64。  new window
12.Linn, L. S.、DiMatteo, M. R.、Chang, B. L.、Cope, D. W.(1984)。Consumer values and subsequent satisfaction ratings of physician behavior。Medical Care,22(9),804-812。  new window
13.Miller, M. B.(1985)。Nursing Care Behaviors That Predict Patient Satisfaction。Nursing Quality Assurance,2,11-17。  new window
14.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing,52(2),35-48。  new window
15.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research,14(4),495-507。  new window
16.Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing,58(4),95-106。  new window
17.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
18.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
19.Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research,24(1),45-52。  new window
20.O'Connor, J. S.、Richard, M. S.、Michael, R. B.(1991)。A Model of Service Quality Perceptions and Health Care Consumer Behavior。Journal of Hospital Marketing,6(2),62-69。  new window
會議論文
1.吳萬益、江正信(1999)。台南地區大型教學醫院經營環境、關鍵成功要素、組織經營模式、經營關係績效之研究--以成大、榮總、長庚、高醫為例。第五屆服務業管理研討會,36-50。  延伸查詢new window
2.吳萬益(1995)。醫院服務品質、服務過程、與服務結果之認之差異--台南地區三家教學醫院之實證研究。第一屆服務業管理研討會,1-4。  延伸查詢new window
學位論文
1.許鐵錚(1996)。民眾對醫院服務滿意度之調查研究:以中部地區門診患者為例(碩士論文)。國立雲林技術學院。  延伸查詢new window
2.倪嘉慧(1994)。臺北醫療區域各級醫院醫療品質現況調查與分析(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.黃俊英(1998)。多變量分析。中國經濟企業研究所。  延伸查詢new window
2.張紹勳、張紹評、林秀娟(2000)。SPSS For Windows多變量統計分析。臺北:松崗出版社。  延伸查詢new window
 
 
 
 
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