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題名:影響拍賣網站使用者滿意度與忠誠度因素之研究
書刊名:產業論壇
作者:陳建文蔡事恒
作者(外文):Chen, C. W.Tsai, S. H.
出版日期:2005
卷期:7:4
頁次:頁19-40
主題關鍵詞:虛擬社群夥伴關係理論黏度專屬資產滿意度忠誠度Virtual communityPartnership relationship theorySickinessAsset specificitySatisfactionLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:35
  • 點閱點閱:22
期刊論文
1.Armstrong, A.、Hagel, J. III(1996)。The real value of online communities。Harvard Business Review,74(5),134-141。  new window
2.Heck, E. V.、Ribbers, P. M.(1997)。Experiences with Electronic Auctions in the Dutch Flower Industry。Electronic Markets,7(4),29-34。  new window
3.許孟祥、詹佳琪(20020700)。虛擬社群之知識分享、知識品質及夥伴關係品質對網路社群成員滿意度之影響。資訊管理學報,9(1),1-20。new window  延伸查詢new window
4.Holland, J.、Baker, S. M.(2001)。Customer Participation in Creating Site Brand loyalty。Journal of Interactive Marketing,15(4),34-45。  new window
5.Bleeke, J.、Ernst, D.(1991)。The Way to Win in Cross-border Alliances。Harvard Business Review,69(6),127-135。  new window
6.Lee, Jae-Nam、Kim, Young-Gul(1999)。Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation。Journal of Management Information Systems,15(4),29-61。  new window
7.Mohr, Jakki J.、Spekman, Robert E.(1994)。Characteristics of Partnership Success: Partnership Attributes, Communication Behavior, and Conflict Resolution Techniques。Strategic Management Journal,15(2),135-152。  new window
8.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
9.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
10.Shankar, Venkatesh、Smith, Amy K.、Rangaswamy, Arvind(2003)。Customer Satisfaction and Loyalty in Online and Offline Environments。International Journal of Research in Marketing,20(2),153-175。  new window
11.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
12.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
會議論文
1.Robert, T. L.(1998)。Are newsgroups virtual communities?。The Annual ACM SIGCHI Conference on Human Factors in Computing Systems。New York:ACM Press。360-367。  new window
學位論文
1.詹佳琪(2001)。虛擬社群成員滿意度及其相關因素之研究(碩士論文)。高雄第一科技大學。  延伸查詢new window
2.蔡兆傑(2003)。線上競標者的涉入感與其對拍賣網站的忠誠度研究(碩士論文)。元智大學。  延伸查詢new window
3.洪芳芷(2000)。線上拍賣網站市場分析與經營策略之研究(碩士論文)。國立臺灣大學。  延伸查詢new window
4.張紹勳(2002)。電子商店之關係品質模式--融合交易成本理論及科技接受模式的觀點(博士論文)。國立政治大學。new window  延伸查詢new window
5.吳雅琪(2002)。影響網路書店消費者忠誠度形成因素之研究(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.Day, R. L.(1997)。Toward a process model of consumer satisfaction, in conceptualization and measurement of consumer satisfaction and dissatisfaction。Cambridge, Mass:Marketing Science Institute。  new window
2.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
3.Williamson, Oliver E.(1985)。The Economic Institutions of Capitalism: Firms Markets, Relational Contracting。Macmillan, Ltd:Free Press。  new window
4.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
5.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.吳淑如(1997)。電腦中介傳播系統使用與組織溝通滿足之關聯性研究-以軍事院校學生使用校內電子佈告欄系統為例。  延伸查詢new window
2.李雅萍。2005年3月底止臺灣上網人口。  延伸查詢new window
3.林董祥(2000)。影響共應鏈夥伴關係相關因素之研究-以半導體供應鏈為例。  延伸查詢new window
4.洪小玲(2004)。C2C經營發展與現況-Yahoo!奇摩拍賣網站介紹。  延伸查詢new window
5.洪萱(2001)。百貨/購物中心消費者忠誠度形成因素之探討。  延伸查詢new window
6.陳永隆、金元宇(1999)。知識管理導入實例。  延伸查詢new window
7.陳佳靖(2004)。社群沒有網路不行。  延伸查詢new window
8.會市際市場研究顧問(2003)。線上拍賣燒滾滾 買家賣家熱騰騰。  延伸查詢new window
9.黃卉怡(2001)。影響網際網路虛擬社群成員間信任取得之因素。  延伸查詢new window
10.黃正炎(2002)。網路電子拍賣機制之研究。  延伸查詢new window
11.黃佩婷(2000)。顧客滿意度與忠誠度之關係-交易成本理論觀點。  延伸查詢new window
12.楊文菁(200504)。拍賣市場大豐收/三家10億.com的故事。  延伸查詢new window
13.楊青(2003)。四個面向,打破拍賣網站的迷思!。  延伸查詢new window
14.A. Allan & L. T. Christopher(2003)。Internet Business Models arid Strategies。  new window
15.G. Allison, K. Malay, O. Carrie & J. Matt(1995)。Using Stickiness to Build and Maximize Web Site Value。  new window
16.S. Ba, A. B. Whinston & H. Zhang(2003)。Building trust in online auction markets through an economic incentive mechanism。  new window
17.A. M. Chang, P. K. Kannan & A. B. Whinston(1999)。Electronic communities as intermediaries: the issues and economies。  new window
18.C. Cina(1989)。Creating an effective consumer satisfaction program。  new window
19.J. Dyché(2002)。The CRM Handbook: A Business Guided Customer Relationship Management。  new window
20.Gillespie, A., Krishna, M. C., Oliver, K. Olsen & M. Thiel(1999)。Using Stickiness Build and Maximize Web Site Value。  new window
21.V. Harry & S. Jagdish。Stickiness。  new window
22.H. Kasper(1988)。n problem perception, dissatisfaction and brand loyalty。  new window
23.M. Nemzow。Ecommerce ‘Stickiness’ for Customer Retention。  new window
24.B. S. Paul(1999)。Yahoo: Getting sticky with it。  new window
25.M. J. Ryan, T. Buzas & V. Ramaswamy(1995)。Making CSM a power tool。  new window
26.C. Shapiro & H. R. Varian(1998)。Information Rules: A Strategic Guide to the Ne work Economy。  new window
 
 
 
 
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