本研究旨在探討科技大學創新育成中心之服務品質指標，比較不同研究對象對服務品質質化指標重要性看法的差異，以及不同背景變項之研究對象對服務品質質化指標重要性看法的差異，並研擬科技大學創新育成中心提升服務品質之具體可行建議。 為達成研究目的，採用文獻分析與問卷調查法，以92學年度接受經濟部中小企業處補助之22所科技大學創新育成中心及其進駐廠商為調查對象，研究結果發現：科技大學創新育成中心人員的服務品質意識顯著高於進駐廠商的服務品質需求；公立科技大學創新育成中心人員較私立科技大學更重視育成服務品質；北區的科技大學創新育成中心及進駐廠商相對較重視創新育成中心的設備品質。

The purposes of the research are to study the service quality indicators of incubator of University of Technology, to compare the differences of the importance of the views on the service quality indicators between the participants, to compare the differences of the importance of the views on the service quality indicators among the participants with different backgrounds, and to provide concrete and viable suggestions to improve the service quality of Incubator of University of Technology. This study is for the incubators in the 22 universities of technology and for the tenants sponsored by Small and Medium Enterprise Administration of the Ministry of Economic Affairs in 2003. Analyzing the questionnaire survey results, the major conclusions of the study are the following: The awareness of the service quality of the staffs in the incubators of the universities of technology is apparently higher than the service demand of the tenants. The staffs of the incubators in public universities of technology pay more attention to nurturing service quality than those in private universities of technology. In northern Taiwan, the incubators and tenants in universities of technology both comparatively emphasize the equipment quality.