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題名：Clarification of the Antecedents of Hospital Nurse Organizational Citizenship Behavior--An Example from a Taiwan Regional Hospital
書刊名：The Journal of Nursing Research
作者：朱正一 引用關係／李明憲／徐祥明／陳奕芝
作者(外文)：Chu, Cheng-i／Lee, Ming-shinn／Hsu, Hsiang-ming／Chen, I-chi
出版日期：2005
卷期：13:4
頁次：頁313-324
主題關鍵詞：組織公民行為；工作滿意度；主管支持；程序正義；組織承諾；Organizational citizenship behavior；OCB；Job satisfaction；Supervisor support；Procedural justice；Organizational commitment
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:35
組織公民行為由於能激發員工間的正向關係及讓員工融入組織活動而被視為重要且不可或缺的員工行為。在醫療服務組織，一般咸信組織公民行為亦可以加速醫院目標的達成與績效的改善。本研究旨在延伸文獻中有關組織公民行為的研究，宏觀探討醫院護理人員組織公民行為的前置變項，並且驗證其在非西方文化組織中的應用性。本研究以314位醫院非主管職的護理人員為對象，為避免共同方法偏誤，研究問卷中有關研究對象之組織公民行為的評量由其直屬主管填答。研究者以探索性因素分析檢驗研究變項的聚斂效度與區辨效度；以多元迴歸分析檢驗各變項對依變項的淨影響與解釋力。結果發現工作滿意度、主管支持、工作投入及程序正義對護理人員的組織公民行為有顯著的影響。本研究藉由選擇非西方文化組織的我國某健康照護機構為研究對象，而能對此一源於西方文化之組織公民行為研究之瞭解提供貢獻。
Organizational citizenship behaviors (OCB) are deemed indispensable due to their importance in promoting positive relationships among employees and involving employees in the organization's activities. OCB is believed to facilitate attainment of a hospital's goals and enhance a hospital's performance. The aim of this study is to extend the work of previous studies by providing an integrated model of OCB and demonstrate its applicability in a non-Western culture. Questionnaires were completed by 314 non-supervisory hospital nurses, each of whom was given a supervisor rating for their OCB. Exploratory factor analysis was used to assess the convergent and discriminant validity of the variables in the model. Multiple regression analysis was used because it provided estimates of net effects and explanatory power. The results showed that job satisfaction, supervisor support, job involvement, and procedural justices had significant effects on the nurses' citizenship behaviors. Since the study used a non-Western site in one of Taiwan's health care institutions, its overall findings should contribute to further understanding of the cross-cultural aspects of OCB.
期刊論文
1.Sego, D. J.、Hui, Chun、Chen, Xiao-Ping(1998)。The Role of Organizational Citizenship Behavior in Turnover: Conceptualization and Preliminary Tests of Key Hypotheses。Journal of Applied Psychology，83(6)，922-931。  new window
2.Witt, L. A.(1991)。Exchange ideology as a moderator of job attitudes-organizational citizenship behaviors relationships。Journal of Applied Social Psychology，21(18)，1490-1501。  new window
3.Lam, Simon S. K.、Hui, Chun、Law, Kenneth S.(1999)。Organizational Citizenship Behavior: Comparing Perspectives of Supervisors and Subordinates Across Four International Samples。Journal of Applied Psychology，84(4)，594-601。  new window
4.Hsu, H. M.、Chu, C. I.、Lee, J. Y.、Price, J. L.(2003)。Job Satisfaction of Hospital Nurses: An Empirical Test of a Causal Model in Taiwan。International Nursing Review，50(3)，176-182。  new window
5.Ehrhart, Mark G.、Naumann, Stefanie E.(2004)。Organizational Citizenship Behavior in Work Groups: A Group Norms Approach。Journal of Applied Psychology，89(6)，960-974。  new window
6.Kim, S. W.、Price, J. L.、Mueller, C. W.、Watson, T. W.(1996)。The determinants of career intent among physicians at a U.S. Air Force hospital。Human Relations，49(7)，947-976。  new window
7.Moorman, R. H.、Blakely, G. L.、Niehoff, B. P.(1998)。Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?。Academy of Management Journal，41(3)，351-357。  new window
8.Thompson, H. B.、Werner, J. M.(1997)。The impact of role conflict/facilitation on core and discretionary behaviors: testing a mediated model。Journal of Management，23(4)，583-601。  new window
9.Bolon, D. S.(1997)。Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment。Hospital and health services administration，42(2)，221-241。  new window
10.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
11.Schnake, M.、Cochran, D.、Dumber, M.(1995)。Encouraging organizational citizenship: The effect of job satisfaction, perceived equity and leadership。Journal of Managerial Issues，7(2)，209-221。  new window
12.Price, J. L.、Mueller, C. W.(2001)。Reflections on the Determinants of Voluntary Turnover。International Journal of Manpower，22(7)，600-624。  new window
13.Netemeyer, Richard G.、McMurrian, Robert、Boles, James S.、McKee, Daryl O.(1997)。An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context。Journal of Marketing，61(3)，85-98。  new window
14.Gerging, D. W.、Anderson, J. C.(1992)。Feeling Good-Doing Good: A Conceptual Analysis of The Mood at Work-organizational Spontaneity Relationship。Psychological Bulletin，112(2)，310-329。  new window
15.Morrison, E. W.(1994)。Role definitions and organizational citizenship behavior: the importance of the employee's perspective。Academy of Management Journal，37(6)，1543-1567。  new window
16.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
17.Adams, J. Stacy(1963)。Toward an Understanding of Inequity。Journal of Abnormal and Social Psychology，67(5)，422-436。  new window
18.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
19.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
20.Tansky, J. W.(1993)。Justice and Organizational Citizenship Behavior: What Is the Relationship?。Employee Responsibilities & Rights Journal，6(3)，195-207。  new window
21.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
22.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
23.Moorman, Robert H.(1991)。Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?。Journal of Applied Psychology，76(6)，845-855。  new window
24.Organ, Dennis W.、Konovsky, Mary A.(1989)。Cognitive Versus Affective Determinants of Organizational Citizenship Behavior。Journal of Applied Psychology，74(1)，157-164。  new window
25.Farh, Jiing-Lih、Earley, P. Christopher、Lin, Shu-Chi(1997)。Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society。Administrative Science Quarterly，42(3)，421-444。  new window
26.Wayne, Sandy J.、Shore, Lynn M.、Liden, Robert C.(1997)。Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective。Academy of Management Journal，40(1)，82-111。  new window
27.Borman, Walter C.、Motowidlo, Stephan J.(1997)。Task performance and contextual performance: The meaning for personnel selection research。Human Performance，10(2)，99-109。  new window
28.Munene, J. C.(1995)。"Not-on-seat": An Investigation of Some Correlates of Organizational Citizenship Behavior in Nigeria。Applied Psychology: An International Review，44(2)，111-112。  new window
29.Greenberger, D. B.、Strasser, S.(1986)。Development and Application of a Model of Personal Control in Organizations。The Academy of Management Review，11(1)，164-177。  new window
30.Van Yperen, N. W.、Berg, A. E.、Willering, M. C.(1999)。Towards a Better Understanding of the Link Between Participation in Decision-Making and Organizational Behavior: A Multilevel Analysis。Journal of Occupational and Organizational Psychology，72(3)，377-392。  new window
31.Ibrahim, Abdul Hamid Safwat、Tang, Thomas Li-Ping(1998)。Antecedents of Organizational Citizenship Behavior Revisited: Public Personnel in the United States and the Middle East。Public Personnel Management，27(4)，529-550。  new window
32.Pennebaker, James W.、Watson, David、Folger, Robert(1987)。Beyond Negative Affectivity: Measuring Stress and Satisfaction in the Workplace。Journal of Organizational Behavior Management，8(2)，141-158。  new window
33.Ackfeldt, Anna-Lena、Coote, Leonard V.、Ackfeldt, A. L.、Leonard, V. C.(2005)。A Study of Organizational Citizenship Behaviors in a Retail Setting。Journal of Business Research，58(2)，151-159。  new window
34.Duffy, Michelle K.、Johnson, Nancy B.、Seipel, Scott J.、Foote, David A.(2005)。Employee Commitment and Organizational Policies。Management Decision，43(2)，203-219。  new window
35.Lee, Shoou-Yih、Alexander, Jeffrey A.(1999)。Managing Hospitals in Turbulent Times: Do Organizational Changes Improve Hospital Survival?。Health Services Research，34(4)，923-946。  new window
會議論文
1.Graham, J. W.(1986)。Organizational Citizenship Behavior Informed by Political Theory。Chicago, IL。  new window
2.Stephens, G. K.、Sommer, S. M.(1994)。Linking Work-family Conflict, Work-based Social Support and Work Group Trust with Job Involvement and Organizational Citizenship Behavior: A Test of a Path Analytic Model。0。  new window
學位論文
1.Cyphert, S. T.(1990)。Employee Absenteeism: An Empirical Test of a Revision of the Brooke Model，Iowa City, IA。  new window
圖書
1.Price, James L.、Mueller, Charles W.(1986)。Absenteeism and Turnover of Hospital Employees。JAI Press。  new window
2.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
3.Shortell, Stephen M.、Kaluzny, Arnold D.(1997)。Essentials of Health Care Management。Essentials of Health Care Management。Albany, NY。  new window
4.Eisenberg, John Meyer(1986)。Doctors' Decisions and the Cost of Medical Care。Doctors' Decisions and the Cost of Medical Care。Ann Arbor, MI。  new window
5.Griffith, John R.、White, Kenneth R.(1995)。The Well-managed Health Care Organization。The Well-managed Health Care Organization。Ann Arbor, MI。  new window
圖書論文
1.Van Dyne, L.、Cummings, L. L.、Parks, J. M.(1995)。Extra-role behaviors: In pursuit of construct and definitional clarity。Research in Organizational Behavior。Greenwich, CT：JAI Press Inc。  new window
 
 
 
 
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