:::

詳目顯示

回上一頁
題名:An Assessment of Student Satisfaction: Canonical Correlation Analysis of Student Satisfaction Inventory
書刊名:淡江人文社會學刊
作者:張家宜 引用關係
作者(外文):Chang, Flora Chia-i
出版日期:2005
卷期:24
頁次:頁1-18
主題關鍵詞:全面品質管理典型相關學生滿意度問卷顧客滿意Canonical correlation analysisCustomer satisfactionTotal quality managementStudent satisfaction inventory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:21
本研究旨在應用典型相關分析「學生滿意度問卷」(Student Satisfaction Inventory)中學生期望及滿意度之相關性。發現「學生滿意度問卷」調查結果,學生期望及滿意度呈現正相關,然而,學生期望量表之十一個向度透過典型相關變項對於學生滿意度十一向度的解釋變異量很小。本研究發現學生期望及學生滿意度間無法互相預測,因此實証研究發現支持「學生滿意度問卷」同時用於調查學生期望及學生滿意度的適切性。
This study applies SSI in Taiwanese Universities and differs from previous studies by using canonical correlation analysis to examine the relationships between importance and satisfaction variables. The findings provide empirical support for a positive relationship between importance and satisfaction variables. However, the satisfaction of each of the 11 scales accounted for very small explained variance by the importance variate of the 11 scales. The findings did not verify that the relationship between importance and satisfaction could be predicted. These indicate that SSI using both importance and satisfaction rating are still relevant.
期刊論文
1.Abrahamowicz, D.(1988)。College involvement, perceptions, and satisfaction: A study of membership in student organizations。Journal of College Student Development,29(3),233-238。  new window
2.Reed, J. G.、Lahey, M. A.、Downey, R. G.(1984)。Development of the College Descriptive Index: A measure of student satisfaction。Measurement and Evaluation in Counseling and Development,7,67-82。  new window
3.Betz, E. L.、Menne, J. W.、Starr, A. M.、Klingensmith, J. E.(1971)。A dimensional analysis of college student satisfaction。Measurement and Evaluation in Guidance,4(2),99-106。  new window
4.Chadwick, K.、Ward, James(1987)。Determinants of consumer satisfaction with education: Implications for college and university administrators。College and University,62(3),236-246。  new window
5.Chang, F. C. I.(2000)。An empirical study of student satisfaction in universities。Tamkang Journal of Humanities and Social Sciences,6,1-27。  new window
6.Cook, J. A.、Razzano, L.、Cappelleri, J. C.(1996)。Canonical correlation analysis of residential and vocational outcomes following psychiatric rehabilitation。Evaluation and Program Planning,19(4),351-363。  new window
7.Hearn, J. C.(1985)。Determinants of college students' overall evaluation of their academic programs。Research in Higher Education,23(4),413-437。  new window
8.Stewart, D. K.、Love, W. A.(1968)。A general canonical correlation index。Psychological Bulletin,70,160-163。  new window
9.Bean, J. P.、Bradley, R. K.(1986)。Untangling the satisfaction-performance relationship for college students。Journal of Higher Education,57(4),393-412。  new window
10.Hartman, D. E.、Schmidt, S. L.(1995)。Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes。Research in Higher Education,36(2),197-217。  new window
會議論文
1.Noel, L.(1994)。Student satisfaction: A breakthrough in designing a campus wide retention program。The Noel/Levitz Conference on Student Retention。Washington, D. C.。  new window
2.Humphries-Wadsworth, T. M.(199804)。Features of published analyses of canonical results。The Annual Meeting of the American Educational Research Association。San Diego, CA。  new window
學位論文
1.Anthrop, P. S.(1996)。Expectations and satisfaction of freshmen in higher education(博士論文)。University of Central Florida Orlando,Ann Arbor, ML。  new window
2.McKenzie, F. H. M.(2000)。Students' and teachers' perceptions of the relationship among the utilization of school-based (K-12) educational technology, student achievement and improved student learning(博士論文)。University of Southern Mississippi。  new window
圖書
1.Bogue, E. G.、Saunders, R. L.(1992)。The evidence for quality: Strengthening the tests of academic and administrative effectiveness。San Francisco:Jossey-Bass。  new window
2.Schreiner, L. A.、Juillerat, S. L.(1994)。Student satisfaction inventory。Iowa City:Noel-Levitz Centers, Inc.。  new window
3.Cohen, J.(1988)。Statistics power analysis for the behavioral sciences。Hillsdale, NJ:Lawrence Erlbaum。  new window
4.Pace, C. R.(1979)。Measuring outcomes of college。San Francisco, CA:Jossey-Bass。  new window
5.Rowley, D. J.、Lujan, H. D.、Dolence, M. G.(1997)。Strategic change in college and universities: Planning to survive and prosper。San Francisco, CA:Jossey-Bass。  new window
6.Seymour, D. T.(1992)。On qcausing quality in higher education。New York:MacMillan。  new window
7.Thompson, B.(1984)。Canonical correlation analysis: Uses and interpretation。Sage。  new window
8.Upcraft, M. L.、Schuh, J. H.(1996)。Assessment in student affairs: A guide for practitioners。San Francisco:Jossey-Bass。  new window
9.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, B. J.(1992)。Multivariate Data Analysis。Macmillan。  new window
圖書論文
1.Thompson, B.(2000)。Canonical correlation analysis。Reading and Understanding More Multivariate Statistics。Washington, DC:American Psychological Association。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top