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J.(1998)。Using feature construction to improve the performance of neural network。Management Science,44(3),416-430。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Linder-Pelz, S.(1982)。Social Psychological Determinants of Patient Satisfaction: A Test of Hypothesis。Social Science and Medicine,16,583-589。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Zeidan, F.、Murtaza, M.(1999)。A decision-support model for quality assessment。American Business Review,17(2),70-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Chaska, N. L.、Krishan, I.、Smoldt, R. K.、Ilstrup, D.、Weidman, K. A.、Nobrega, F. T.(1980)。Use of medical services and satisfaction with ambulatory care among a rural Minnesota population。Public Health Reports,95(1),44-52。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Fletcher, Robert H.、O'Malley, Michael S.、Earp, Joanne、Littleton, Terry A.、Fletcher, Suzanne W.、Greganti, R. Andrew、Davidson, Richard A.、Taylor, James(1983)。Patients' priorities for medical care。Medical Care,21(2),234-242。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Wong, B. K.、Bodnovich, T. A.、Selvi, Y.(1997)。Neural network applications in business: a review and analysis of the literature (1988-95)。Decision Support Systems,13(8),52-64。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | 韓揆(19940200)。醫療品質管理及門診服務品質定性指標。中華公共衛生雜誌,13(1),35-53。 延伸查詢![new window](/gs32/images/newin.png) | 13. | Brook, R. H.、Lohr, K. N.(1987)。Monitoring Quality of Care in the Medicare Program。Journal of American Medical Association,258(21),3138-3141。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Friedman, M. A.(1995)。Issues in measuring and improving health care quality。Health Care Financing Review,16(4),15-23。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | John, J.(1992)。The Impact of Past Experience。Journal of Health Care Marketing,12(3),56-64。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Linn, L. S.、DiMatteo, M. R.、Chang, B. L.、Cope, D. W.(1984)。Consumer values and subsequent satisfaction ratings of physician behavior。Medical Care,22(9),804-812。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Miller, M. B.(1985)。Nursing Care Behaviors That Predict Patient Satisfaction。Nursing Quality Assurance,2,11-17。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | O'Connor, J. S.、Shewchuk, R. M.、Bowers, M. R.(1991)。A model of service quality perceptions and health care consumer behavior。Journal of Hospital Marketing,6(1),62-69。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika,23(3),187-200。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research,24(1),45-52。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 研究報告1. | 譚伯群(1996)。聯合門診中心各部門績效及整體營運之評估研究 (計畫編號:8-75)。 延伸查詢![new window](/gs32/images/newin.png) | 學位論文1. | 李保羅(1999)。服務業營運管理量化輔助決策模式--以效用創造組合分類架構結合類神經網路分析我國旅館業為例(碩士論文)。國立交通大學。 延伸查詢![new window](/gs32/images/newin.png) | 2. | 翁承泰(1993)。醫院住院服務品質之實證研究(碩士論文)。國立臺灣大學。 延伸查詢![new window](/gs32/images/newin.png) | 圖書1. | Flood, A. B.、Scott, W. R.(1987)。Hospital Structure and Performance。Baltimore, MD。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Donabedian, Avedis(1980)。Explorations in Quality Assessment and Monitoring, Vol. 1: The Definition of Quality and Approaches to Its Assessment。Ann Arbor, MI:Health Administration Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | 葉怡成(1999)。應用類神經網路。臺北市:儒林書局。 延伸查詢![new window](/gs32/images/newin.png) | 4. | Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |