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題名:運用類神經網路於醫院服務品質之研究--以花蓮地區醫院為例
書刊名:品質學報
作者:池文海 引用關係陳瑞龍
作者(外文):Chih, Wen-haiChen, Jui-lung
出版日期:2001
卷期:8:2
頁次:頁153-178
主題關鍵詞:服務品質病患滿意度類神經網路Service qualityPatient satisfactionBack-propagation neural network
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:40
  • 點閱點閱:20
期刊論文
1.Casarreal, K.、Mills, J.、Plant, M.(1986)。Improving Service through Patient Surveys in a Multihospital Organization。Hospital and Health Services Administration,31(2),41-52。  new window
2.池文海、李維斌(20010700)。運用類神經網路於銀行服務品質之研究--以花蓮地區銀行業為例。工業工程學刊,18(4),49-58。new window  延伸查詢new window
3.Bertel, K. J.、Mneuberg, L. L.(1999)。Qualitative company performance evaluation: linear discriminant analysis and neural network models。European Journal of Operational Research,115(3),608-615。  new window
4.張正二(1995)。全民健保實施下如何提升醫療服務品質。醫院,28(4),12-16。  延伸查詢new window
5.Hyde, P. C.(1986)。Setting Standers in Heals Care。Quality Assurance,12(2),57-59。  new window
6.Priamuthu, S.、Ragavan, H.、Shaw, M. J.(1998)。Using feature construction to improve the performance of neural network。Management Science,44(3),416-430。  new window
7.Linder-Pelz, S.(1982)。Social Psychological Determinants of Patient Satisfaction: A Test of Hypothesis。Social Science and Medicine,16,583-589。  new window
8.Zeidan, F.、Murtaza, M.(1999)。A decision-support model for quality assessment。American Business Review,17(2),70-74。  new window
9.Chaska, N. L.、Krishan, I.、Smoldt, R. K.、Ilstrup, D.、Weidman, K. A.、Nobrega, F. T.(1980)。Use of medical services and satisfaction with ambulatory care among a rural Minnesota population。Public Health Reports,95(1),44-52。  new window
10.Fletcher, Robert H.、O'Malley, Michael S.、Earp, Joanne、Littleton, Terry A.、Fletcher, Suzanne W.、Greganti, R. Andrew、Davidson, Richard A.、Taylor, James(1983)。Patients' priorities for medical care。Medical Care,21(2),234-242。  new window
11.Wong, B. K.、Bodnovich, T. A.、Selvi, Y.(1997)。Neural network applications in business: a review and analysis of the literature (1988-95)。Decision Support Systems,13(8),52-64。  new window
12.韓揆(19940200)。醫療品質管理及門診服務品質定性指標。中華公共衛生雜誌,13(1),35-53。new window  延伸查詢new window
13.Brook, R. H.、Lohr, K. N.(1987)。Monitoring Quality of Care in the Medicare Program。Journal of American Medical Association,258(21),3138-3141。  new window
14.Friedman, M. A.(1995)。Issues in measuring and improving health care quality。Health Care Financing Review,16(4),15-23。  new window
15.John, J.(1992)。The Impact of Past Experience。Journal of Health Care Marketing,12(3),56-64。  new window
16.Linn, L. S.、DiMatteo, M. R.、Chang, B. L.、Cope, D. W.(1984)。Consumer values and subsequent satisfaction ratings of physician behavior。Medical Care,22(9),804-812。  new window
17.Miller, M. B.(1985)。Nursing Care Behaviors That Predict Patient Satisfaction。Nursing Quality Assurance,2,11-17。  new window
18.O'Connor, J. S.、Shewchuk, R. M.、Bowers, M. R.(1991)。A model of service quality perceptions and health care consumer behavior。Journal of Hospital Marketing,6(1),62-69。  new window
19.Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika,23(3),187-200。  new window
20.Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research,24(1),45-52。  new window
研究報告
1.譚伯群(1996)。聯合門診中心各部門績效及整體營運之評估研究 (計畫編號:8-75)。  延伸查詢new window
學位論文
1.李保羅(1999)。服務業營運管理量化輔助決策模式--以效用創造組合分類架構結合類神經網路分析我國旅館業為例(碩士論文)。國立交通大學。  延伸查詢new window
2.翁承泰(1993)。醫院住院服務品質之實證研究(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.Flood, A. B.、Scott, W. R.(1987)。Hospital Structure and Performance。Baltimore, MD。  new window
2.Donabedian, Avedis(1980)。Explorations in Quality Assessment and Monitoring, Vol. 1: The Definition of Quality and Approaches to Its Assessment。Ann Arbor, MI:Health Administration Press。  new window
3.葉怡成(1999)。應用類神經網路。臺北市:儒林書局。  延伸查詢new window
4.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。  new window
 
 
 
 
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