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題名:整合行銷傳播績效指標之建構與衡量
書刊名:行銷評論
作者:田祖武 引用關係魏上淩 引用關係李美慧
作者(外文):Tien, Tzu-wuWei, Shang-lingLee, Mei-hui
出版日期:2005
卷期:2:2
頁次:頁193-217
主題關鍵詞:整合行銷傳播績效指標模糊統計分析Integrated marketing communicationPerformance indexFuzzy statistics analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:4
  • 點閱點閱:44
本研究旨在探討整合行銷傳播中各學派的觀點,以及其核心運作方式,且在抽象的概念中,建構一個最適當的衡量指標,以評估整合行銷傳播績效之優劣。透過問卷調查方式,了解目前國內企業對整合行銷傳播觀念之接受程度和施行普及現況。第一階段以「專家意見調查法」,對國內排行前二十名之廣告公司進行訪談。第二階段測試是針對國內前百大排名之公司發放問卷,以衡量影響整合行銷傳播在整合程度上最主要構面因素,並對行銷績效之相關性作分析。研究結果顯示,整合行銷傳播之整合程度愈高,其行銷績效亦愈高;且整合程度與行銷績效中的滿意度構面呈顯著關係;整合程度中的企劃面與行銷績效及其滿意度構面具顯著關係,而執行面與行銷績效及其收益性構面也具顯著關係。再者,由模糊統計之指標衡量結果,顯示國內整體產業對整合行銷傳播之施行程度在「大部份實施」程度以上。
This research focuses on analyzing Integrated Marketing Communication (IMC) from different perspectives, and how the IMC are working. We have built the most suitable measurement from an abstract concept and evaluate the pros and cons of the IMC further. By reviewing literatures, we found out related structures of the IMC and further developed questionnaires into two steps: the first step used "Experts' opinion survey" to interview the top twenty advertising companies in Taiwan. After interviewing with six advertising companies, we divided the IMC performance into integrated degree and marketing performance, and modified the IMC performance measurement. Then, checking and completion the importance of the IMC structures and marketing performance were done. The second step. we sent questionnaires to the top hundred companies to measure the main factors that affect the IMC. and analyzed their IMC performance. The results of the research are as followings: 1. The more integrated degree does, the higher marketing performance gets. 2. There is high relation between integrated degree and “satisfaction” of marketing performance. 3. There are high relation between “planning” of integrated degree and “satisfaction” of marketing performance, and high relation between “implementation” of integrated degree and “proceeds” of marketing performance. 4. Through measuring the implementation degree of IMC in native intestine enterprises by Fuzzy Statistics, it can sign out that the implementation degree of IMC is higher than “Most implement”.
期刊論文
1.劉美琪(20010100)。整合行銷傳播在國內廣告代理業的應用情形研究。廣告學研究,16,83-114。new window  延伸查詢new window
2.黃貝玲(20010800)。建構顧客忠誠度以提升行銷績效的策略運用。電子化企業經理人報告,24,12-23。  延伸查詢new window
3.Glen, J.、Phelps, J.(1994)。Direct Marketing and the Use of Individual-Level Consumer Information: Determining How and When "Privacy" Matters。Journal of Direct Marketing,11(4),94-108。  new window
4.Murphy, B.、Murphy, A.、Woodall, S.、O'Hare, R.(1999)。The Stakeholder Relationship Audit: Measuring the Effectiveness of Integrated Marketing Communications。Integrated Marketing Communication Research Journal,5(1),9-12。  new window
5.Yarbrough, J. F.(1996)。Putting the Pieces Together。Sales & Marketing Management,148(9),69-73。  new window
6.Gronstedt, A.(1996)。How Agencies Can Support Integrated Communications。Journal of Business Research,37(3),201-206。  new window
7.Kitchen, P. J.、Schultz, D. E.(1999)。A multi-country comparison of the drive for IMC。Journal of Advertising Research,39,21-38。  new window
8.Schultz, D. E.(1996)。The inevitability of integrated communications。Journal of Business Reseach,3,139-146。  new window
9.Pickton, D.、Hartley, B.(1998)。Measuring integration: An assessment of the quality of integrated marketing communications。International Journal of Advertising,17,447-465。  new window
10.Low, G. S.(2000)。Correlates of Integrated Marketing Communications。Journal of Advertising Research,40(3),27-39。  new window
11.吳柏林(19940100)。模糊統計分析:問卷調查研究之新方向。國立政治大學研究通訊,2,65-80。  延伸查詢new window
12.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
13.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
學位論文
1.詹力權(2001)。影響整合行銷傳播績效因素之探討--以服務業為例(碩士論文)。淡江大學。  延伸查詢new window
圖書
1.Caywood, Clarke L.、Schultz, Don E.、Wang, P.(1991)。A Survey of Consumer Goods Manufacturers。New York:American Association of Advertising Agencies。  new window
2.Duncan, T.、Moriarty, S.(1997)。Driving Brand Value: Using Integrated Marketing to Manage Profitable Stakholder Relationship。McGraw-Hill Companies Inc.。  new window
3.Kotler, P.(1999)。Kotler on marketing-How to create, win, and dominate markets。Simon and Schuster Inc.。  new window
4.許安琪(2001)。整合行銷傳播引論:全球化與在地化行銷大趨勢。臺北:學富文化事業有限公司。  延伸查詢new window
5.廖宜怡、Duncan, Tom、Moriarty, Sandra(1999)。品牌至尊:利用整合行銷創造終極價值。臺北:美商麥格羅希爾台灣分公司。  延伸查詢new window
6.Thorson, Esther、Moore, Jeri、吳宜蓁、李素卿(1999)。整合行銷傳播。臺北:五南。  延伸查詢new window
7.Percy, Larry、王鋼、洪敏莉(2000)。整合行銷傳播策略--從企劃、廣告 、促銷 、通路到媒體整合。台北:遠流。  延伸查詢new window
8.Duncan, T.、Caywood, C.(1996)。The Concept, Process, and Evolution of Integrated Marketing Communication。Mahwah N.J.:Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
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