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題名:清境地區民宿遊客滿意度與再宿意願之研究
書刊名:旅遊管理研究
作者:陳宗玄 引用關係林靜芳
作者(外文):Chen, Tzong-shyuanLin, Ching-fang
出版日期:2006
卷期:6:1
頁次:頁21-44
主題關鍵詞:個人價值觀再宿意願EKB模式結構方程模式Personal valuesThe desire to returnEKB modelStructural equation modeling
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(13) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:13
  • 共同引用共同引用:40
  • 點閱點閱:248
個人價值觀在消費者行為理論上為一個重要影響因素,價值觀是瞭解消費者特性與市場區隔的有效工具之一。本研究以EKB模式作為理論基礎,建構清境地區民宿遊客再宿意願之結構方程模式,探討分析遊客之個人價值觀、民宿之環境屬性、遊客滿意度與再宿意願之關係。便利抽樣調查結果共得405份有效問卷,採用信度分析、敘述性統計、t檢定、單因子變異數分析與結構方程模式等方法,探討遊客特性、個人價值觀、環境屬性、滿意度與其再宿的意願。實證結果發現,投宿於清境地區民宿的遊客年齡以21~40歲居多,教育程度為大專院校且平均月收入介於20,001~50,000元之間,遊客大都從事於服務業,而住宿資訊的來源以網際網路為主。本研究所建構之民宿遊客再宿意願模式,是可被接受的,由模式結果發現,個人價值觀與環境屬性正向且直接影響遊客之滿意度,而滿意度正向且直接影響遊客的再宿意願,但個人價值觀與環境屬性對遊客的再宿意願並無影響。
According to the consumer's behavior theory, personal values is a major factor in determining consumer's behavior, and is used as an effective tool to understand consumer's psychographic and market segmentation. Constructing a structural equation modeling of customers' the desire to return of Tsing-Ching area based on the EKB Model, this study intends to explore the relationship between personal values, setting attributes, satisfaction and the desire to return of the customers. The present features, personal values, setting attributes, satisfaction and the desire to return of 405 respondent customers. Cronbach's α, descriptive statistics, t-test, one-way ANOVA and structural equation modeling. The result of the empirical analysis suggests that the main customer group of home stay facilities in Tsing-ching area is of 21 to 40 aged, and servicing business that have college education and average incomes from NT$ 20,001 to NT$ 50,000. As far as the home stay facilities resources are concerned, the largest percentage of the target group is using Internet as a means to acquire information. The result further suggests that the structural equation modeling of the desire to return was found to be an acceptable model. The study of relationship between personal values, setting attributes, satisfaction and the desire to return of the customers suggests the following: ˙the factors of personal values and setting attributes played a direct and positive effect on the customers' satisfaction levels; ˙the satisfaction factor had a direct and positive effect on the desire to return; ˙the factors of customers values and setting attributes had no effect on the desire to return.
期刊論文
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6.塗三賢、汪大雄、林振榮(2000)。扇平森林生態科學園遊憩滿意度分析-以LISREL模型之應用。台灣林業科學,15(2),189-200。  延伸查詢new window
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8.葉源鎰、王婷穎(20011200)。高雄地區國際觀光旅館之關係品質與顧客再宿意願之相關性研究。戶外遊憩研究,14(4),77-101。new window  延伸查詢new window
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研究報告
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學位論文
1.林君怡(2004)。員工價值、員工滿意與員工績效之關聯模式之建立與分析(碩士論文)。中原大學,桃園。  延伸查詢new window
2.楊永盛(2003)。遊客對宜蘭地區民宿評價之研究(碩士論文)。世新大學。  延伸查詢new window
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5.陳秀珠(1996)。國際觀光旅館顧客需求滿意度與再宿意願關係之研究--以圓山大飯店為例(碩士論文)。文化大學。  延伸查詢new window
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7.林恬予(2000)。旅館服務品質、顧客滿意度與再宿意願關係之研究(碩士論文)。長榮管理學院。  延伸查詢new window
圖書
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4.交通部觀光局(2004)。中華民國九十二年國人旅遊狀況調查報告。台北:交通部觀光局。  延伸查詢new window
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