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題名:以知識管理基礎設施探討影響顧客知識管理之因素
書刊名:明新學報
作者:簡瑞霖
作者(外文):Jian, Rui-Lin
出版日期:2007
卷期:33
頁次:頁1-25
主題關鍵詞:知識管理基礎設施顧客知識管理資訊科技組織文化K.M. infrastructureC.K.M. information technologyOrganization culture
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:9
  • 點閱點閱:23
期刊論文
1.Kimberly, J. R.(1976)。Organizational Size and Structuralist Perspective: Review, Critique and Proposal。Administrative Science Quarterly,21(4),571-597。  new window
2.範栓虎(2004)。淺談企業文化建設的繼承與創新。經濟與管理,18(7),72-73。  延伸查詢new window
3.Butler, Y.(2000)。Knowledge Management: If Only You Knew What You Knew。Australia Library Journal,49。  new window
4.Li, L.、Ogunmokun, G. O.(2001)。influence of interfirm relational capabilities on export advantage and performance :An empirical analysis。International Business Review,10。  new window
5.Stogdill, R. M.、Coons, A. E.(1951)。Leader Behavior :Its Description and Measurement, Research Monograph。Columbus: Ohil State University Bureau of Business Research,88。  new window
6.Tannenbaum, S. I.、Dupuree-Bruno, L. M.(1994)。The Relationship Between Organizational and Environmental Factors and the Use of Innovative Human Resource Practices。Group and Organization Management,19。  new window
7.Violino, B.(1999)。Customer at the Core。Information Week,754。  new window
8.Kale, P.、Singh, H.、Perlmutter, H.(2000)。Leaming and protection of proprietary assets in strategic alliances :Building relational capital。Strategic Management Journal。  new window
9.Knapp, E. M.(1998)。Management。Business and Economic Review,44。  new window
10.Campbell, Alexandra J.(2003)。Creating Customer Knowledge Competence: Managing Customer Relationship Management Programs strategically。Industrial Marketing Management,32(5),375-383。  new window
11.Davenport, T. H.、Harris, J. G.、Kohli, A. K.(2001)。How Do They Know Their Customers So Well?。MIT Sloan Management Review,42(2),63-73。  new window
12.Pennings, Johannes M.、Lee, Kyungmook、Van Witteloostuijn, Arjen(1998)。Human capital, social capital, and firm dissolution。Academy of Management Journal,41(4),425-440。  new window
13.Lee, J. H.、Kim, Y. G.(2001)。A Stage model of Organizational Knowledge Management: a Latent Content Analysis。Expert Systems with Applications,20,299-311。  new window
14.Burt, R. S.(1997)。The Contigent Value of Social Capital。Administrative Science Quarterly,42(2),339-365。  new window
15.Novak, Thomas P.、Hoffman, Donna L.、Duhachek, Adam(2003)。The Influence of Global-Directed and Experiential Activities on Online Flow Experiences。Journal of Consumer Psychology,13(1/2),3-16。  new window
16.Ndlela, L. T.、Du Toit, A. S. A.(2001)。Establishing a knowledge management programme for competitive advantage in an enterprise。International Journal of Information Management,21(2),151-165。  new window
17.Tsai, W.、Ghoshal, S.(1998)。Social capital and value creation: The role of intrafirm network。Academy of Management Journal,41(4),464-476。  new window
18.Bloodgood, J. M.、Salisbury, W. D.(2001)。Understanding the Influence of Organizational Change Strategies on Information Technology and Knowledge Management Strategies。Decision Support Systems,31(1),55-69。  new window
19.Davenport, T. H.、Klahr, Philip(1998)。Managing Customer Support Knowledge。California Management Review,40(3),195-208。  new window
20.Li, T.、Calantone, R. J.(1998)。The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination。Journal of Marketing,62(4),13-29。  new window
21.Gupta, A. K.、Govindarajan, V.(2000)。Knowledge Management's Social Dimension: Lessons from Nucor Steel。Sloan Management Review,42(1),71-80。  new window
22.Lorenzoni, Gianni、Lipparini, Andrea(1999)。The Leveraging of Interfirm Relationships as A Distinctive Organizational Capability: A Longitudinal Study。Strategic Management Journal,20(4),317-338。  new window
23.Nonaka, Ikujiro(1994)。A Dynamic Theory of Organizational Knowledge Creation。Organization Science,5(1),14-37。  new window
24.Jaworski, Bernard J.、Kohli, Ajay K.(1993)。Market Orientation: Antecedents and Consequences。Journal of Marketing,57(3),53-70。  new window
25.Nahapiet, Janine、Ghoshal, Sumantra(1998)。Social capital, intellectual capital, and the organizational advantage。Academy of Management Review,23(2),242-266。  new window
26.Gold, Andrew H.、Malhotra, Arvind、Segars, Albert H.(2001)。Knowledge Management: An Organizational Capabilities Perspective。Journal of Management Information Systems,18(1),185-214。  new window
27.Yli-Renko, Helena、Autio, Erkko、Sapienza, Harry J.(2001)。Social Capital, Knowledge Acquisition, and Knowledge Exploitation in Young Technology-Based Firms。Strategic Management Journal,22(6/7),587-613。  new window
28.Glazer, R.(1999)。Editorial: Winning in Smart Markets。Journal of Interactive Marketing,13(1),2-4。  new window
會議論文
1.Grant, R. M.、Baden-Fuller, C.(1995)。A Knowledge-based Theory of Inter-firm Collaboration。1995 Annual Meeting of Academy of Management,17-21。  new window
學位論文
1.施佳玫(2004)。行銷知識能耐、產品創新、行銷創新與市場績效關係之研究(博士論文)。國立成功大學。new window  延伸查詢new window
圖書
1.邱毅(2001)。新管理學。臺北市:偉碩文化。  延伸查詢new window
2.潘振雄(1999)。管理學理論與實務。台北市:高立圖書有限公司。  延伸查詢new window
3.Hersey, P.、Blanchard, K. H.、Johnson, D. E.(1998)。Management of organizational behavior: Utilizing human resources。New Jersey:Prentice-Hall, Inc。  new window
4.西方管理思想寶庫編委會(1993)。西方管理思想寶庫。北京:中國廣播電視出版社。  延伸查詢new window
5.朱海成(2001)。當代管理資訊系統。台北:滄海。  延伸查詢new window
6.張列經(2004)。管理學Q&A。台北:新陸。  延伸查詢new window
7.劉常勇(1999)。劉常勇教授網路教學網頁。高雄:中山大學。  延伸查詢new window
8.Drucker, P. F.、張玉文(2000)。Harvard Business Review on Knowledge Management。台北:天下遠見。  延伸查詢new window
9.Turban, E. R.、Kelly, R.、Richard, E.、Potter、趙宗玫、謝德鑫(2002)。Introduction to information technology。臺北:滄海。  延伸查詢new window
10.Boisot, Max H.(1999)。Knowledge Assets。Oxford University Press。  new window
11.Bourdie, P.(1985)。TAe forms of capital,In handbook of Theory and Research for the Sociology of Education。New York:Greenwood。  new window
12.Hill, Charles W. L.、Jones, G. R.(2004)。Strategic Management Theory: An Integrated Approach。Houghton Mifflin。  new window
13.Jacobs, J.(1965)。Death and Life of Great American Cities。London:Penguin Books。  new window
14.Rosentha, E. A.(1996)。Social networks and team performance。  new window
15.Stanilan, yi.(1995)。What Is Political Economy? A Study of Social Theory and Underdevelopment。Yale University Press。  new window
16.河野豐弘、彭德中(1992)。改造企業文化。臺北:遠流出版社。  延伸查詢new window
17.Greenberg, J.(1999)。Managing Behavior in Organizations。Prentice-Hall。  new window
18.Swift, R. S.(2000)。Accelerating Customer Relationships: Using CRM and Relationship Technologies。Upper Saddle River, NJ:Prentice Hall。  new window
19.馬曉雲(2000)。知識管理實務應用。華彩軟體。  延伸查詢new window
20.Wayland, R. E.、Cole, P. M.(1997)。Customer connections: New strategies for growth。Harvard Business School Press。  new window
21.郭崑謨(1987)。企業組織與管理。台北:三民。  延伸查詢new window
22.李弘暉(2003)。知識經濟下領導新思維。臺北:聯經。  延伸查詢new window
23.Yukl, Gary A.(2002)。Leadership in organizations。Prentice-Hall, Inc.。  new window
24.Mintzberg, Henry(1983)。Structure in Fives: Designing Effective Organizations。Prentice-Hall, Inc.。  new window
25.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
26.Coleman, James Samuel(1990)。Foundations of social Theory。Belknap Press of Harvard University Press。  new window
27.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
28.陳永隆(2003)。知識價值鏈。知識價值鏈。臺北。  延伸查詢new window
圖書論文
1.Wagner, R. K.、Sternberg, R. J.(1990)。Street smarts。Measures of leadership WestOrange。NJ:Leadership Library of America。  new window
 
 
 
 
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