| 期刊論文| 1. | Cloughley, Karen(2004)。Digital Reference Services: How do the Library-Based Services Compare with the Expert Services?。Library Review，53(1)，17-23。   | | 2. | 石秋霞(20040600)。數位參考服務知識庫之比較研究：以Google Answers及QuestionPoint為例。中國圖書館學會會報，72，89-104。 延伸查詢 | | 3. | McCrea, R.(2004)。Evaluation of two library-based and one expert reference service on the web。Library Review，53(1)，11-16。 | | 4. | Richardson, J., Jr.(1989)。Toward an expert system for reference service: A research agenda for the 1990s。College and Research Libraries，50(2)，231-248。 | | 5. | Shosid, N. J.(1966)。Freud, frug and feedback。Special Libraries，57(8)，561-563。 | | 6. | Vickery, A.、Brooks, H.、Robinson, B.(1987)。A reference and referral system using expert system techniques。Journal of Documentation，43(1)，1-23。 | | 7. | Bunge, C. A.(1984)。Interpersonal dimensions of the reference interview: A historical review of the literature。Drexel Library Quarterly，20(2)，4-23。 | | 8. | Hirschman, L.、Gaizauskas, R.(2001)。Natural language question answering: The view from here。Natural Language Engineering，7(4)，275-300。 | 會議論文| 1. | Dumais, S.、Banko, M.、Brill, E.、Lin, J.、Ng, A.(2002)。Web question answering: is more always better?。The 25th annual international ACM SIGIR conference on research and development in information retrieval。New York：ACM。291-298。 | | 2. | Srihari, R.、Li, W.(1999)。Information extraction supported question answering。The 8th Text Retrieval Conference，E.M. Voorhees, & D.K. Harman (Eds.) 。 | | 3. | Stormont, S.(2000)。Interactive reference project - assessment after two years。The 2nd Annual Digital Reference Conference。 | | 4. | Woods, W.(1973)。Progress in natural language understanding: an application to Lunar Geology。American Federation of Information Processing Societies Conference，441-450。 | 學位論文| 1. | Monz, C.(2003)。From Document Retrieval to Question Answering(博士論文)。University of Amsterdam，Netherlands。 | 圖書| 1. | Katz, Bill(2004)。Digital Reference Services。Binghamton, NY：Haworth Information。 | | 2. | Bopp, R. E.(2001)。Encyclopedias。Reference and information services: An introduction。Englewood, Colorado：Libraries Unlimited。 | | 3. | 蘇小鳳(2005)。即時數位參考諮詢服務。台北市：文華。 延伸查詢 | | 4. | 莊健國(2004)。數位合作參考服務的理論與實務。台北市：文華。 延伸查詢 | | 5. | Katz, W. A.(1987)。Introduction to reference work II: Reference services and reference process。New York：McGraw-Hill。 | | 6. | Cassell, K.、Hiremath, U.(2006)。Reference and information services in the 21st century: An introduction。New York：Neal-Schuman。 | | 7. | Lehnert, W.(1978)。The process of question answering: A computer simulation of cognition。Hillsdale, NJ：Lawrence Erlbaum Associates。 | 其他| 1. | Carlson, S.，Young, J. R.(2005)。Google will digitize and search millions of books from 5 top research libraries，http://chronicle.com/weekly/v51/i18/18a03701.htm， 2007/05/08。 | 圖書論文| 1. | Rothstein, S.(1986)。The hidden agenda in the measurement and evaluation of reference services, or, how to make a case for yourself。Reference and information services! A reader for today。Metuchen, N.J.：Scarecrow。 | |