:::

詳目顯示

回上一頁
題名:網路商店服務品質量表之探索性研究
書刊名:產業管理學報
作者:賴士葆吳豐祥 引用關係顏永森
作者(外文):Lai, Shyh-BaoWu, Feng-ShangYen, Yung-Shen
出版日期:2003
卷期:4:1
頁次:頁21-52
主題關鍵詞:品質管理服務品質網路商店電子商務Quality managementService qualityInternet storeElectronic commerce
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:14
  • 點閱點閱:28
期刊論文
1.Prahalad, C. K.、Krishnan, M. S.(1999)。The New Meaning of Quality in the Information Age。Harvard Business Review,77(5),109-122。  new window
2.Nayyar, P. R.(1990)。Information Asymmetries: A Source of Competitive Advantage for Diversified Service Firms。Strategic Management Journal,11(7),513-519。  new window
3.Chen, S.(1997)。A New Paradigm for Knowledge-Based Competition: Building an Industry Through Knowledge Sharing。Technology Analysis and Strategic Management,9(4),437-452。  new window
4.Darby, M. R.、Kami, E.(1973)。Free Competition and Optimal Amount of Fraud。Journal of Law and Economics,16(1),67-86。  new window
5.Gerstberger, P. G.、Allen, T. J.(1968)。Criteria Uesd by Research and Development Engineers in the Selection of an Information Source。Journal of Applied Psychology,52(4),272-279。  new window
6.Lapierre, Jozée(1996)。Research on Service Evaluation: Evolution and Methodological Issues。Journal of Retailing and Consumer Service,3(2),91-98。  new window
7.Shapiro, Carl、Varian, Hal R.(1998)。The Logic of the Free Version。Harvard Business Review,108-109。  new window
8.Wilinsky, C.、Sylvester, J.(1992)。Privacy in the telecommunication age。Communication of the ACM,35(2),23-25。  new window
9.吳肇銘(19970700)。影響網站使用者態度與購物意願之因素探討--以書籍網站為例。資訊管理研究,2(1),1-22。new window  延伸查詢new window
10.Buttle, F.(1996)。SERVQUAL: Review, critique, research agenda。European Journal of Marketing,30(1),8-32。  new window
11.Darden, W. R.、Dorsch, M. J.(1990)。An Action Strategy Approach to Examining Shopping Behavior。Journal of Business Research,21(3),289-308。  new window
12.Jarvenpaa, Sirrka L.、Todd, Peter A.(1996)。Consumer Reactions to Electronic Shopping on the World Wide Web。International Journal of Electronic Commerce,1(2),59-88。  new window
13.Korgaonkar, P. K.(1984)。Consumer Shopping Orientations, Non-Store Retailers, and Consumers' Patronage Intentions: A Multivariate Investigation。Journal of the Academy of Marketing Science,12(1),11-22。  new window
14.King, Carol A.(1987)。A framework for a service quality assurance system。Quality Progress,20(9),27-32。  new window
15.Nunes, Paul、Wilson, Diane、Kambil, Ajit(2000)。The All-In-One Market。Harvard Business Review,78(3),19-20。  new window
16.Spence, H. E.、Engel, J. F.、Blackwell, R. D.(1970)。Perceived Risk in Mail-order and Retail Store Buying。Journal of Marketing Research,7(3),364-369。  new window
17.Swinyard, William R.(1993)。The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions。Journal of Consumer Research,20(2),271-280。  new window
18.Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research,24(3),253-268。  new window
19.Teas, R. K.(1993)。Expectations, Performance Evaluation and Consumers' Perception of Quality。Journal of Marketing,57(4),18-34。  new window
20.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research,9(2),132-140。  new window
21.Takeuchi, Hirotaka、Quelch, John A.(1983)。Quality Is More Than Making a Good Product。Harvard Business Review,61(4),139-145。  new window
22.Hoffman, Donna L.、Novak, Thomas P.(1997)。A New Marketing Paradigm for Electronic Commerce。The Information Society,13(1),43-54。  new window
23.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research。Journal of Marketing,58(1),111-124。  new window
24.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
25.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing,66(1),33-55。  new window
26.Copeland, Melvin T.(1923)。Relation of Consumers' Buying Habits to Marketing Methods。Harvard Business Review,1(3),282-289。  new window
27.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing,43(3),28-39。  new window
28.Hoffman, Donna L.、Novak, Thomas P.、Peralta, Marcos(1999)。Building Consumer Trust Online。Communications of the Association for Computing Machinery,42(4),80-85。  new window
29.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
30.Katz, Michael L.、Shapiro, Carl(1985)。Network Externalities, Competition, and Compatibility。The American Economic Review,75(3),424-440。  new window
31.Garvin, David A.(1983)。Quality on the Line。Harvard Business Review,61(5),64-75。  new window
32.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
33.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
34.Dierickx, Ingemar、Cool, Karel(1989)。Asset Stock Accumulation and Sustainability of Competitive Advantage。Management Science,35(12),1504-1511。  new window
35.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
36.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
37.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management,17(1),99-120。  new window
38.黃振嘉(19970600)。網路商店的經營策略。資訊與電腦雜誌,203,94-100。  延伸查詢new window
39.Wang, Huaiqing、Lee, Matthew K. O.、Wang, Chen(1998)。Consumer Privacy Concerns about Internet Marketing。Communications of the ACM,41(3),63-70。  new window
研究報告
1.Guiry, Michael、Hutchinson, Wes、Weitz, Barton A.(1992)。Consumersy Evaluation of Retail Store Service Quality and Its Influence on Store Choice。University of Florida。  new window
學位論文
1.江玉琪(1999)。個別產品購買意願、產品價格差異、消費者價格意識及風險接受程度對組合產品購買意願之影響--以行動電話為例(碩士論文)。國立成功大學。  延伸查詢new window
2.彭淑媛(1998)。網路購物商店服務品質與再購意願之實證研究(碩士論文)。實踐大學。  延伸查詢new window
3.翁翠鍰(1999)。網際網路服務品質構面之探討--以專業財經資料庫為例(碩士論文)。國立臺灣大學。  延伸查詢new window
4.黃錦祥(1998)。消費者選擇網路購物的經濟分析(博士論文)。國立中山大學。  延伸查詢new window
5.鄭力嘉(1998)。影響網路使用者採行線上購物因素之研究(碩士論文)。國立屏東科技大學。  延伸查詢new window
6.紀世麒(1999)。網際網路購物者之特性與其非計畫性購買行為之關係研究(碩士論文)。淡江大學。  延伸查詢new window
7.鐘惠貞(1999)。影響網際網路上服飾採購的因素及性別的考量(碩士論文)。大葉大學。  延伸查詢new window
8.黃志揚(1999)。資訊曝露量與品牌效應對網路行銷效果之研究(碩士論文)。國立政治大學。  延伸查詢new window
9.姚基仁(1999)。影響消費者網路購物行為之因素探討(碩士論文)。淡江大學。  延伸查詢new window
10.喻正翔(1998)。國內網路購物消費者行為之調查研究(碩士論文)。淡江大學。  延伸查詢new window
11.廖瑞榮(1999)。提昇企業網際網路線上服務服務品質之研究--以證券經紀業為例(碩士論文)。國立臺灣大學。  延伸查詢new window
12.徐椿輝(1997)。網際網路線上服務服務品質評估模式之探討(碩士論文)。國立台灣工業技術學院。  延伸查詢new window
圖書
1.Farley, John U.、Howard, John A.、Ring, Winsion(1974)。Consumer Behavior Theory and Application。Boston:Allyn and Bacon Press。  new window
2.Kotler, Philip、Ang, Swee Hoon、Leong, Siew Meng、Tan, Chin Tiong(1996)。Marketing Management: An Asian Perspective。Prentice-Hall, Inc.。  new window
3.Whinston, Andrew B.、Stahl, Dale O.、Choi, Soon-Young(1997)。The Economics of Electronic Commerce。Indianapolis, IN:Macmillan Technical Publishing。  new window
4.Engel, James F.、Kollat, David T.、Blackwell, Roger D.(1982)。Consumer Behavior。The Dryden Press。  new window
5.Feigenbaum, Armand Vallin(1983)。Total quality control。McGraw-Hill。  new window
6.Shapiro, Carl、Varian, Hal R.(1999)。Information Rules: A Strategic Guide to the Network Economy。Harvard Business School Press。  new window
7.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
8.Howard, John A.(1994)。Buyer Behavior in Marketing Strategy。Prentice-Hall Inc.。  new window
9.Nunnally, Jum C.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.陳珮雯(20000324)。消基會網路購物申訴案,起因於交易資訊未充分揭露。  延伸查詢new window
2.陳珮雯(20000327)。促EC交易資訊透明化,太穎將發予安全交易標章。  延伸查詢new window
3.廖敏如(19991217)。網路購物三級跳。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE