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題名:A Study of Network Multimedia on Service Marketing
書刊名:Academy of Taiwan Business Management Review
作者:Chen, Wei-Chih
出版日期:2006
卷期:2:1
頁次:頁87-93
主題關鍵詞:Network multimediaService marketing
原始連結:連回原系統網址new window
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With the advancements in computer and telecommunication technologies, the penetration of network multimedia into households to affect everyone’s life is forthcoming. However, the actual outcome of the digitalisation of electronic media is often the development and provision of a whole range of multiple services after the model has changed to network multimedia. This includes simple data transmission and the provision of information prior to the trading of concrete merchandise, as well as the delivery of the actual service after the transaction. If the above transaction is generalised as electronic business, its many related concepts and strategies of service marketing will be very helpful to the business owners of network multimedia in developing and grasping the potential market.
期刊論文
1.Hart, C. W. L.(198807)。The power of unconditional service guarantees。Harvard Business Review,66(4),54-62。  new window
2.Shostack, G. Lynn(1984)。Designing services that deliver。Harvard Business Review,62(1),133-139。  new window
圖書
1.Chen, Wei-Chih(2004)。The Development of Taiwan Network Multimedia。Taipei:Weber Publisher。  new window
2.Liu, You-Li(2004)。Telecommunication。Taipei:Shuang Ye Shu Lang。  new window
3.Lovelock, L. W.、Yang, Dong-Zhen、Luo, Jue-Yu(2003)。Service Marketing and Management, Original Text: Principles of Service Marketing and Management/2E。Taipei:Shuang Ye Shu Lang。  new window
4.Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。  new window
圖書論文
1.Eiglier, Pierre、Langeard, Eric(1977)。Services as System: Marketing Implications。Marketing Consumer Service: New Insight。Cambridge, MA:Marketing Science。  new window
2.Liu, Li-Xing(2005)。The Globalisation Plan and Development Strategy of Taiwan Cable television。The Operation and Management of Cable Television in the Digital Age。Taipei:Zheng Zhong Publisher。  new window
 
 
 
 
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