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題名：通路成員交易公平性、關係品質與關係績效之研究--以北臺灣零售業為例
書刊名：中原企管評論
作者：婁文信／李政達／劉義聖
作者(外文)：Low, Wen-Shinn／Lee, Jeng-Da／Liu, Yi-Sheng
出版日期：2007
卷期：5:2
頁次：頁97-123
主題關鍵詞：公平性；關係品質；關係績效；零售業；線性結構方程式；Justice；Relationship quality；Relationship performance；Retailing industry；SEM
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:46
  • 點閱點閱:30
期刊論文
1.Brashear, Thomas G.、Manolis, Chris、Brooks, Charles M.(2005)。The Effects of Control, Trust, and Justice on Salesperson Turnover。Journal of Business Research，58(3)，241-249。  new window
2.Seiders, K.、Berry, L. L.(1998)。Service Fairness: What It Is and Why It Matters?。Academy of Management Executive，12(2)，8-20。  new window
3.方世榮(20041000)。關係認知、關係態度及關係行為之關聯性的探討。管理與系統，11(4)，509-539。new window  延伸查詢new window
4.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing，57(1)，81-101。  new window
5.王瀅婷、李美慧(20040800)。績效評估公平性對組織承諾與工作績效的影響。商學學報，12，1-34。new window  延伸查詢new window
6.方世榮(20021200)。國際行銷通路關係管理的探討。臺大管理論叢，13(1)，97-125。new window  延伸查詢new window
7.Tax, S. S.、Brown, W. B.、Chandrashekaran, M.(1999)。Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing。Journal of Marketing，62(4)，60-77。  new window
8.Colquitt, J. A.、Conlon, D. E.、Wesson, M. J.、Porter, C. O. L. H.、Ng, K. L.(2001)。Justice at the millennium: A meta-anaiytic review of 25 years of organizational justice research。Journal of Applied Psychology，86(3)，425-445。  new window
9.Seashore, E. S.、Taber, D. T.(1975)。Job Satisfaction Indictors and Their Correlates。American Behavioral Scientists，42(1)，333-368。  new window
10.Shamdasani, P. N.、Sheth, J. N.(1995)。An Experimental Approach to Investigating Satisfaction and Continuity in Marketing Alliances。European Journal of Marketing，29(4)，6-23。  new window
11.Lusch, R. F.(1976)。Sources of power: Their impact on Intra channel conflict。Journal of Marketing Research，13(4)，382-390。  new window
12.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
13.Bucklin, L. P.、Sengupta, S.(1993)。Organizing Successful Co-marketing Alliances。Journal of Marketing，57(2)，32-46。  new window
14.Aulakh, P. S.、Kotabe, M.、Sahay, A.(1996)。Trust and performance in cross- border marketing partnerships: A behavioral approach。Journal of International Business Studies，27(5)，1005-1032。  new window
15.Goodwin, Cathy、Ross, Ivan(1992)。Consumer Responses to Service Failures: Influence of Procedural and Interactional Fairness Perceptions。Journal of Business Research，25(2)，149-163。  new window
16.Smith, A. K.、Bolton, R. N.、Wagner, J.(1999)。A model of customer satisfaction with service encounters involving failure and recover。Journal of Marketing Research，36(3)，356-372。  new window
17.Lewicki, Roy J.、McAllister, Daniel J.、Bies, Robert J.(1998)。Trust and Distrust: New Relationships and Realities。Academy of Management Review，23(3)，438-458。  new window
18.Oliver, Richard L.、Swan, John E.(1989)。Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction。Journal of Consumer Research，16(3)，372-388。  new window
19.Ravald, A.、Grönroos, C.(1996)。The Value Concept Relationship Marketing。European Journal of Marketing，30(2)，19-30。  new window
20.Bagozzi, R. P.(1995)。Reflections on Relationship Marketing in Consumer Market。Journal of the Academy of Marketing Science，23(4)，272-277。  new window
21.Alexander, S.、Ruderman, M.(1987)。The Role of Procedural and Distributive Justice in Organizational Behavior。Social Justice Research，1(2)，177-198。  new window
22.Dwyer, F. Robert(19800600)。Channel-Member Satisfaction: Laboratory Insights。Journal of Retailing，56(2)，45-61。  new window
23.Gaski, John F.、Nevin, John(1985)。The differential effects of exercised and unexercised power sources in marketing channel。Journal of Marketing Research，22(2)，130-142。  new window
24.Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Kumar, Nirmalya(1999)。A meta-analysis of satisfaction in marketing channel relationships。Journal of Marketing Research，36(2)，223-238。  new window
25.Adams, J. Stacy(1963)。Toward an Understanding of Inequity。Journal of Abnormal and Social Psychology，67(5)，422-436。  new window
26.Frazier, Gary L.(1983)。Interorganizational Exchange Behavior in Marketing Channels: A Broadened Perspective。Journal of Marketing，47(4)，68-78。  new window
27.Bradach, Jeffrey L.、Eccles, Robert G.(1989)。Price, Authority, and Trust: From Ideal Types to Plural Forms。Annual Review of Sociology，15(1)，97-118。  new window
28.Cohen-Charash, Yochi、Spector, Paul E.(2001)。The role of justice in organizations: A Meta-Analysis。Organizational Behavior and Human Decision Processes，86(2)，278-321。  new window
29.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing，51(2)，11-27。  new window
30.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research，32(3)，348-356。  new window
31.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing，54(3)，68-81。  new window
32.Folger, R.、Konovsky, M. A.(1989)。Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions。Academy of Management Journal，32(1)，115-130。  new window
33.Maxham, J. G. III、Netemeyer, R. G.(2003)。Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling。Journal of Marketing，67(1)，46-62。  new window
34.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
35.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing，61(2)，35-51。  new window
36.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing，15(1)，3-21。  new window
37.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
38.Selnes, Fred(1998)。Antecedents and Consequences of Trust and Satisfaction in Buyer-Seller Relationships。European Journal of Marketing，32(3/4)，305-322。  new window
39.Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science，28(1)，150-167。  new window
40.Hunt, Shelby D.、Nevin, John R.(1974)。Power in a channel of distribution: Sources and consequences。Journal of Marketing Research，11(2)，186-193。  new window
41.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing，58(2)，1-19。  new window
42.Bauer, Hans H.、Grether, Mark、Leach, Mark(2002)。Building Customer Relations over the Internet。Industrial Marketing Management，31(2)，155-163。  new window
43.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。  new window
44.林文寶(20021200)。關係品質與行銷績效關聯性之研究。企業管理學報，55，47-82。new window  延伸查詢new window
45.Gulati, Ranjay、Singh, Harbir(1998)。The architecture of cooperation: Managing coordination costs and appropriation concerns in strategic alliances。Administrative Science Quarterly，43(4)，781-814。  new window
46.Johnson, Jean L.(1999)。Strategic integration in industrial distribution channels: Managing the interfirm relationship as a strategic asset。Journal of the Academy of Marketing Science，27(1)，4-18。  new window
47.Westbrook, Robert A.(1981)。Sources of Consumer Satisfaction with Retail Outlets。Journal of Retailing，57(3)，68-85。  new window
48.McFarlin, D. B.、Sweeney, P. D.(1992)。Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational Outcomes。Academy of Management Journal，35(3)，626-637。  new window
49.陳正男、林素吟、丁學勤(20050800)。信任、承諾與其相關因素的關係：加盟體系的實證研究。臺灣管理學刊，5(2)，209-229。new window  延伸查詢new window
50.Ambrose, M. L., Scbminke, M.(2003)。“Organization Structure as A Moderator of The Relationship Between Procedural Justice, Interactional Justice, Perceived Organizational Support and Supervisory Trust”。Journal of Applied Psychology，vol.88,no.2，295-305。  new window
51.Anderson, E., B. Weitz(1989)。“Determinants of Continuity in Conventional Channel Dyads”。Marketing Science，vol.8，310-323。  new window
52.Brown, J. R., Cobb, A. T., Lusch, R. F.(2006)。“The Roles Played by Interorganisational Contracts and Justice in Marketing Channel Relationships”。Journal of Business Research，vol.59,no.2，166-175。  new window
53.Campbell, L., Finch, E.(2004)。“Customer Satisfaction and Organizational Justice”。Facilities，vol.22,no.7/8，178-189。  new window
54.Folger, R., Greenberg, J.(1985)。“Procedural Justice: An Interpretative Analysis of Personnel Systems,”。Research in Personnel and Human Resource Management，vol.4，141-183。  new window
55.Greenberg, J.(2004)。“Stress Fairness to Fare No Stress: Managing Workplace Stress by Promoting Organizational Justice”。Organizational Dynamics，vol.33,no.4，352-365。  new window
56.Huang, J. H., Lin, C. Y.(2005)。“The Explanation Effects on Consumer Perceived Justice, Satisfaction and Loyalty Improvement: An Exploratory Study”。Journal of American Academy of Business，vol.7,no.2，212-218。  new window
57.Konovsky, M. A.,(1991)。“Understanding Procedura; Justice and Its Impact on Business Organizations.”。Journal of Management，vol.26,no.3，489-511。  new window
58.Kumar, N., Stem, L. W., Achrol, R. S.(1992)。“Assessing Reseller Performance from the Perspective of Supplier”。Journal of Marketing Research，vol.29,no.2，251-252。  new window
59.Mitchell, P., Reast, J., Lynch. J.(1998)。“Exploring the Foundations of Trust”。Journal of Marketing Management，vol.14,no.2，159-172。  new window
60.Rifai, H. A.(2005)。“A Test of the Relationships among Perceptions of Justice Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior,”。Gadjah Mada International Journal of Business，vol.7,no.2，131-154。  new window
61.Scheer, L. K. Kumar, N., Steenkamp, J.(2003)。“Reaction to perceived inequity in US and Dutch Interorganzational Relationships”。Academy of Management Journal，vol.46,no.2，303-316。  new window
62.Sean B., Brian F., Roche, E.(2004)。“Evaluating Relationship Quality in a Business-to-Business Context”。Irish Journal of Management，vol.25,no.2，61-75。  new window
63.Spekman, R.E., Strauss, D.(1986)。“An Exploratory Investigation of a Buyer’s Concern for Factors Affecting more Cooperative Buyer-Seller Relationships”。Industrial Marketing and Purchasing，vol.1,no.3，26-43。  new window
64.Teo, T. S. H.、Lim, V. K. G.(2001)。The Effects of Perceived Justice on Satisfaction and Behavioral Intentions: The Case of Computer Purchase。International Journal of Retail and Distribution Management，29(2)，109-124。  new window
65.Zaheer, A., McEvily, B., Perrone, V.(1998)。“The Strategic Value of Buyer-Supplier Relationships”。International Journal of Purchasing and Materials Management，vol.34,no.3，20-27。  new window
學位論文
1.丁學勤(2003)。公平性對通路關係品質影響之研究(博士論文)。國立成功大學。new window  延伸查詢new window
圖書
1.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ：Prentice-Hall。  new window
2.Christopher, Martin G.(1992)。Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services。London：Financial Times Pitman Pub.。  new window
3.Donaldson B.、O'Toole T.(2001)。Strategic Marketing Relationship。New York：John Wiley and Sons。  new window
4.Carmines, E. G.、Zeller, R. A.(1979)。Reliability and Validity Assessment。Sage Publications。  new window
5.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
6.Deutsch, Morton(1985)。Distributive Justice: A Social-Psychological Perspective。New Haven, Connecticut：Yale University Press。  new window
7.Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago：Scientific Software。  new window
8.Colquit, J., Greenberg, J.(2003)。“Organizational Justice: A Fair Assessment of The State of The Literature”。Organizational Behavior: The State of The Science, 2nd ed.。Hillsdale。  new window
9.Gambetta, D.(1988)。Trust: Making and Breakitig Cooperative Relations。New York。  new window
10.Lind, E.A., Tyler, T.(1987)。The Social Psychology of Procedural Justice。Plenum Press。  new window
11.Swaminathan, V., Reddy, S. K.(2000)。Affinity partnering: conceptualization and issues。Handbook of Relationship Marketing。  new window
圖書論文
1.Austin, William G.(1979)。Justice freedom and self-interest in intergroup relations。The Social Psychology of Intergroup Relations。Brooks/Cole。  new window
2.Bies, R. J.、Moag, J. S.(1986)。Interactional justice: Communication criteria of fairness。Research on negotiation in organizations。JAI Press。  new window
3.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
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