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題名:工作滿意度、服務行為與警察服務品質關聯性之研究--以高雄港務警察局為例
書刊名:朝陽商管評論
作者:高瑞新 引用關係
作者(外文):Kao, Rui-hsin
出版日期:2007
卷期:6:1
頁次:頁99-132
主題關鍵詞:工作滿意度服務行為警察服務品質Job satisfactionService qualityQuality of police services
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(8) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:44
  • 點閱點閱:49
期刊論文
1.Bolon, D. S.(1997)。Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment。Hospital and health services administration,42(2),221-241。  new window
2.Price, J. L.(1997)。Assessment of meyer and allen's three-component model of organizational commitment in South Korea。Journal of Applied Psychology,82(6),961-973。  new window
3.Zerbe, W. J.、Dobni, D.、Harel, G. H.(1998)。Promoting Employee Service Behaviour: The Role of Perceptions of Human Resource Management Practices and Service Culture。Canadia Journal of Administrative Sciences,15(2),165-179。  new window
4.王淑慧(20040100)。警察形象行銷策略之研究:5P行銷架構分析。警學叢刊,34(4)=152,225-246。new window  延伸查詢new window
5.林振春(19980600)。社區警察與警察社區化。社區發展季刊,82,34-40。new window  延伸查詢new window
6.馮正民、鄭光遠(20060600)。探討航空公司員工滿意度與顧客忠誠度關係之研究:由服務行為之觀點探討。運輸計劃,35(2),191-231。new window  延伸查詢new window
7.Bowen, D. E.(1990)。Interdisciplinary Study of Service: Some Progress, Some Prospects。Journal of Business Research,20(1),71-79。  new window
8.Burgess, T. P.(1994)。Service Breakdown and Service Recovery。The Police Journal,67(1),26-38。  new window
9.Cheung, C. K.、Scherling, S. A.(1999)。Job satisfaction, work values, and sex differences in Taiwan's organizations。Journal of Psychology Interdisciplinary and Applied,133(5),563-575。  new window
10.Cron, W. L.、Slocum, W. J.(1986)。The Influence of Career Stages on Salespeople's Job Attitudes, Work Perceptions, and Performance。Journal of Marketing Research,23(2),119-129。  new window
11.Graham, J. W.(1989)。Organizational citizenship behavior。Employee Responsibilities and Rights Journal,4,249-270。  new window
12.Tsaur, S. H.、Lin, Y. C.(2004)。Promoting service quality in tourist hotels: The role of HRM practices and service behavior。Tourism Management,25,471-481。  new window
13.Pollock, T. G.、Whitbred, R. C.、Contractor, N.(2000)。Social information processing and job characteristics: A simultaneous test of two theories with implications for job satisfaction。Human Communication Research,26(2),292-330。  new window
14.Russellm, James A.、Mehrabian, Albert(1977)。Evidence for a three-factor theory of emotions。Journal of Research in Personality,11(3),273-294。  new window
15.Testa, M. R.、Skraruppa, C.、Pietrzak, D.(1998)。Linking hob satisfaction and customer satisfaction in the cruise industry: Implications for hospitality and travel organizations。Journal of Hospitality & Tourism Research,22(1),4-14。  new window
16.Thomas, D. R. E.(1978)。Strategy's different in service industries。Harvard Business Review,56(4),158-165。  new window
17.Kelley, S. W.、Hoffman, K. D.(1997)。An Investigation of Positive Affect, Prosocial Behaviors and Service Quality。Journal of Retailing,73(3),407-427。  new window
18.Johnston, Robert(1995)。The Determinants of Service Quality: Satisfiers and Dissatisfiers。International Journal of Service Industry Management,6(5),53-71。  new window
19.余一縣(20030700)。警察服務品質之實證研究--以臺北市政府警察局派出所為例。玄奘社會科學學報,1(1),354-390。new window  延伸查詢new window
20.孫本初、陳譓森(19960800)。以服務品質再造警政新氣象。公務人員月刊,2,26-39。  延伸查詢new window
21.Niehoff, B. P.、Moorman, R. H.(1993)。Justice as a mediator of the relationship between methods of monitoring and organization citizenship behavior。Academy of Management Journal,36(3),527-556。  new window
22.Rosander, A. C.(1980)。Service Industry QC: Is the Challenge Being Met?。Quality Progress,13(9),34-35。  new window
23.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
24.Berry, L. L.、Zeithaml, V. A.、Parasuraman, A.(1990)。Five imperatives for improving service quality。Sloan Management Review,31(4),29-38。  new window
25.Petty, M. M.、McGee, Gail W.、Cavender, Jerry W.(1984)。A Meta-Analysis of the Relationships Between Individual Job Satisfaction and Individual Performance。Academy of Management Review,9(4),712-721。  new window
26.Morrison, E. W.(1994)。Role definitions and organizational citizenship behavior: the importance of the employee's perspective。Academy of Management Journal,37(6),1543-1567。  new window
27.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education,1(1),14-21。  new window
28.George, J. M.(1991)。State or trait: Effects of positive mood on prosocial behaviors at work。Journal of Applied Psychology,76(2),299-307。  new window
29.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
30.Hallowell, R.、Schlesinger, L. A.、Zornitsky, J.(1996)。Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Management。Human Resource Planning,19(2),20-31。  new window
31.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
32.Organ, D. W.(1988)。A Restatement of the Satisfaction-Performance Hypothesis。Journal of Management,14(4),547-557。  new window
33.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
34.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal,26(4),587-595。  new window
35.Bettencourt, Lance A.、Brown, Stephen W.(1997)。Customer-contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors。Journal of Retailing,73(1),39-61。  new window
36.Brief, Arthur P.、Motowidlo, Stephan J.(1986)。Prosocial organizational behaviors。Academy of Management Review,11(4),710-725。  new window
37.Graham, J. W.(1991)。An essay on organizational citizenship behavior。Employee Responsibilities and Rights Journal,4(4),249-270。  new window
38.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology,68(4),653-663。  new window
39.Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences,25(5/6),737-766。  new window
40.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology,48(4),775-802。  new window
41.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
42.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
43.Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing,64(2),35-50。  new window
44.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
45.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
會議論文
1.高瑞新(2005)。服務接觸中警察角色行為關係品質認知之研究--以高雄港務警察局為例。第三屆管理學術研討會。台中縣:勤益技術學院。21-39。  延伸查詢new window
學位論文
1.張淼江(2003)。兩岸員工工作價值觀、工作滿意與工作績效關係之研究--以定期貨櫃運送業為例(碩士論文)。國立成功大學,台南。  延伸查詢new window
2.黃微媗(2004)。航空公司內部服務品質與空服員服務行為關係之研究(碩士論文)。中國文化大學,臺北。  延伸查詢new window
3.蘇淑芬(2001)。社會工作員提供24小時保護服務之工作滿意度、工作負荷與服務品質研究(碩士論文)。高雄醫學大學。  延伸查詢new window
4.林政祐(2003)。從正面情緒達與工作滿意度之觀點探討組織氣候與服務品質關聯性之研究-以服飾零售業為例(碩士論文)。輔仁大學。  延伸查詢new window
5.陳文蓉(1999)。員工利他行為對服務績效影響之研究--以台灣地區銀行業為例(碩士論文)。元智大學。  延伸查詢new window
6.黃素瓊(2005)。員工滿意度與其員工績效之調查研究--以四家會員型證券投資顧問公司為例(碩士論文)。輔仁大學。  延伸查詢new window
7.雷千金(2003)。工作滿足與組織承諾、服務品質關係之研究--以銀行業個案為例(碩士論文)。國立中央大學。  延伸查詢new window
8.孫淑芬(2001)。工作動機對工作滿意、個人績效及組織公民行為的影響--探索組織文化的干擾效果(碩士論文)。國立中央大學。  延伸查詢new window
圖書
1.Carlzon, J.(1987)。Moments of truth。New York:McGram-Hill。  new window
2.Normann, R.(1984)。Service management。New York:Wiley。  new window
3.Robbins, J.、Gibson, L.(1991)。Organizational behavior structure。NJ:Prentice-Hall。  new window
4.Koehler, J.、Pankowski, J.(1996)。Quality Government: Designing, Developing, and Implementing TQM。Delray Beach, FL:St. Lucie Press。  new window
5.Korman, A. K.(1977)。Organization Behavior。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
6.邱皓政(2006)。結構方程模式:LISREL的理論、技術與應用。臺北市:雙葉書廊有限公司。  延伸查詢new window
7.邱皓政(2000)。社會與行為科學的量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南圖書出版股份有限公司。  延伸查詢new window
8.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
9.Ghiselli, E. E.、Campbell, J. P.、Zedeck, S.(1981)。Measurement theory for the behavioral sciences。San Franciso, CA:Freeman。  new window
10.Roberg, R. R.、Kuykendall, J.(1990)。Police Organization and Management: Behavior, Theory, and Processes。Pacific Grove, CA:Brooks/Cole Publishing Company。  new window
11.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis:Industrial Relations Center, University of Minnesota。  new window
12.Denhardt, Robert B.(1993)。Theories of Public Organization。Wadsworth Publishing Company。  new window
13.周文賢(2002)。多變量統計分析:SAS/STAT使用方法。智勝文化事業有限公司。  延伸查詢new window
14.Hoppock, Robert(1935)。Job satisfaction。Harper。  new window
15.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
16.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley:Oxford University Press。  new window
17.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。  new window
圖書論文
1.Van Dyne, L.、Cummings, L. L.、Parks, J. M.(1995)。Extra-role behaviors: In pursuit of construct and definitional clarity。Research in Organizational Behavior。Greenwich, CT:JAI Press Inc。  new window
 
 
 
 
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