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題名:The Impact of Supply Chain Alliance on Customer Satisfaction
書刊名:創新研發學刊
作者:Yang, Yao-jung
出版日期:2008
卷期:4:1
頁次:頁55-69
主題關鍵詞:Supply chain managementSupply chain alliancesCustomer service
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:6
  • 點閱點閱:21
期刊論文
1.Capizzi, M. T.、Ferguson, R.(2005)。Loyalty Trends for the Twenty-first Century。Journal of Consumer Marketing,22(2/3),72-80。  new window
2.Abdul-Muhmin, A. G.(2002)。Effects of Supplier’S Marketing Program on Industrial Buyer's Relationship Satisfaction and Commitment Variables。Journal of Business and Industrial,17(7),637-651。  new window
3.Anand, B.、Khanna, T.(1998)。How Entrepreneurial Firms Can Benefit From Alliances with Large Partners。Academy of Management Executive,15,139-148。  new window
4.Andersen, M. G.、Katz, R. B.。Strategic Sourcing。The International Journal of Logistics Management,9(1),1-14。  new window
5.Carr, A. S.、Smeltzer, L. R.(199803)。An Empirically Based Operational Definition of Strategic Purchasing。European Journal of Purchasing and Supply Management,99-207。  new window
6.Childerhourse, P.、Hermiz, R.、Mason-Jones, R.、Popp, A.、Towill, D. R.(2003)。Information Flow in Automotive Supply Chains - Present Industrial Practice。Industrial Management & Data Systems,Vol. 103,103(3)。  new window
7.Clarke-Hill, C. M.、Robinson, T. M.、Bailey, J.(1998)。Skills and Competence Transers in European Retail Alliances: a Comparison between Alliances and Joint Venture。European Business Review,24(12),1209-1229。  new window
8.CMA Mangement(2000)。Alliance Management: Five Destructive Myths。CMA Management,73,14-15。  new window
9.Elmuti, D.、Kathawala, Y.(2001)。Overview of Strategic Alliances。Management Decision,39(3),205-218。  new window
10.Gattoma, J. L.、Wlaters, D. W.(1996)。Managing the Supply Chain: A Strategic Perspective, Antony Rows Ltd。Britain,21,79-83。  new window
11.Kwon, G、Suh, W. T.(2004)。Affecting the Level of Trust and Commitment in Supply Chain Relationships。Journal of Supply Chain Management,40(2),4-14。  new window
12.McAfee, R. B.、Glassman, M.、Honeycurt, E. D. Jr.(2002)。The Effects of Culture and Human Resource Management Policies on Supply Chain Management Strategy。Journal of Business Logistics,23(1),1-18。  new window
13.Nisei, R.(2001)。Analysis of Consumer Characteristics Which Influence the Determinants of Buying Decisions By The Logistic Regression Model。Logistics Information Management,14(3),223-228。  new window
14.Ramsay, J.(1996)。The Case Against Purchasing Partnerships。International Journal of Purchasing and Materials Mangaement,13-19。  new window
15.Ring, P.(2000)。The Three T's of Alliance Creation: Task, Team and Time。European Management Journal,13,483-498。  new window
16.Day, D. S.(1995)。Advantageous Alliances。Journal of the Academy of Marketing Science,23(4),297-300。  new window
17.Blodgett, J. G.、Wakefieeld, K. L.、Bames, J.(1995)。The Effects of Customer Service on Consumer Complaining Behaviour。Journal of Services Marketing,9(4),31-42。  new window
18.Bowersox, D. J.、Closs, D. J.、Stand, T. P.(2002)。Ten Mega-Trends That Will Revolutionise Supply Chain Logistics。Journal of Business Logistics,21(2),1-16。  new window
19.Duclos, L. K.、Vokurka, R. J.、Lummus, R. R.(2003)。A Conceptual Model Of Supply Chain Hexibility。Industrial Management & Data Systems,103(6),446-456。  new window
20.Dyer, J. H.、Kale, P.、Singh, H.(2001)。How to Make Strategic Alliances Work。Sloan Management Review,42(4),37-43。  new window
21.Fedor, K. J.、Werther, W. B.(1996)。Making Sense of Cultural Factors in International Alliances。Organisational Dynamics,23(4),33-49。  new window
22.Green, F. B.(2001)。Managing The Unmanageable: Integrating The Supply Chain With New Development In Software。Supply Chain Management: Anlintemational Journal,6(5),208-211。  new window
23.Gulati, Ranjay、Khanna, Tarun、Nohria, Nitin(1994)。Unilateral commitments and the importance of process in alliances。Sloan Management Review,35(3),61-69。  new window
24.Harland, C. M.、Lamming, R. C.、Cousins, P. D.(1999)。Developing the Concept of Supply Strategy。International Journal of Operation and Production,19(7),650-673。  new window
25.Lee, Y. I.。Customer Service and Organizational Learning in The Context of Strategic Marketing。Marketing Intelligence & Planning,22(6),652-662。  new window
26.Lummus, Rhonda R.、Vokurka, Robert J.、Alber, Karen L.(1998)。Strategic Supply Chain Planning。Production and Inventory Management Journal,39(3),49-58。  new window
27.Love, P. E. D.、Gunasekaran, A.(1991)。Learning Alliances: A Customer-Supplier Focus for Continuous Improvement in Manufacturing。Journal of Supply Chain,31(3),88-96。  new window
28.Mandal, P.、Love, P. E. D.、Irani, Z.(2003)。Pre-Alliance Planning: Development of An Information System Infrastructure To Support Strategic Alliance Activities。Journal of Supply Chain Management,41(2),132-140。  new window
29.Matthews, J.(200306)。Better, Faster: Demand Forces Manufacturers to Outsource。Silicon Valley North,1-3。  new window
30.McCutcheon, D.、Stuart, F. L.(2000)。Issues in the Choice of Supplier Alliance Partners。Journal of Operations Management,18(3),279-301。  new window
31.Mchugh, M.、Humphreys, P.、Mclvor, R.(2003)。Buyer-Supplier Relationships and Organizational Health。Journal of Supply Chain Management, Vol.39,39(2),15-25。  new window
32.Mockler, R.(2001)。Making Decisions on Enterprise--Wide Strategic Alignment。Management Decision,39(2),90-98。  new window
33.Mol, M.(2000)。Creating Wealth Through Working with Others: Inter-Organisational Relationships。Academy of Management Executive,15,150-152。  new window
34.Parvatiyar, A.、Sheth, J. N.(2002)。Customer Relationship Management: Emerging Practice, Process and Discipline。Journal of Economic & Social Research,3(2),1-34。  new window
35.Pagh, J. D.、Cooper, M. C.(1998)。Supply Chain Postponement and Speculation Strategies: How to Choose The Right Strategy: How to Choose The Right Strategy。Journal of Bminess Logistics,19(2),13-33。  new window
36.Perks, H.、Easton, G.(2000)。Strategic Alliances: Partner as Customer。Industrial Marketing Management,29(4),327-338。  new window
37.Sanders, N. R.、Premus, R.(2000)。IT Applications in Supply Organizations: A Link Between Competitive Priorities and Organizational Benefits。Journal of Business Logistics,23(1),65-83。  new window
38.Segil, L.(2000)。Pre-Emptive Alliances。Industry Week,249,27。  new window
39.Sherer, S. A.(2005)。From Supply-Chain Management to Value Network Advocacy:Implications for E-Supply Chains。Supply Chain Management: An International Journal,10,77-83。  new window
40.Short, D.、Chou, D. C.、Tan, X.、Yen, D. C.(2004)。Web Technology and Supply Chain Management。Information Management and Computer Security,12(4),338-349。  new window
41.Togar M. Simatupang、Alan C. Wright、Ramaswami(2004)。Applying the theory of constraints to supply cchain collaboration。Supply Chain Management :An International Journal,9,57-70。  new window
42.Stonebraker, P. W.、Liao, J.(2004)。Environmental turbulence, strategic orientation: Modeling supply chain integration。International Journal of Operations & Production Management,24(10),1037-1054。  new window
43.Home, E. A.、Wright, G.(2005)。Developing Strategic Alliances in Management Learning。Journal of European Industrial Training,29(5),383-404。  new window
44.Tjader, Youxu C.、Shang, Jen S.、Duh, Fu-yann、Chow, Tai-hwa(20041000)。Supply Chain Efficiency: E-Business Adaptation and SC Member Relationship。Asia Pacific Management Review,9(5),969-998。new window  new window
45.Tyler, B. B.、Steensma, H. K.(1998)。The effects of executives' experiences and perspections on their assessment of potential technological。Strategic Management Journal,19(10),939-965。  new window
46.Vollmann, T. E.、Cordon, C.(1998)。Building Successful Customer-Supplier Alliances。Long Range Planning,31(5),684-694。  new window
47.Xu, Y.、Yen, D. C.、Lin, B.、Chou, C. D.(2002)。Adopting Customer Relationship Management Technology。Industrial Management & Data Systems,102(8),442-452。  new window
48.Zineldin, M.、Jonsson, P.(2000)。An Examination of the Main Factors Affecting Trust/Commitment in Supplier-dealer Relationships: an Empirical Study of the Swedish Wood industry。The TQM Magazine,12(4),245-283。  new window
49.Zineldin, M.、Bredenlow, T.(2003)。Strategic Alliance: Synergies and Challenges : A Case of Strategic Outsourcing Relationship SOUR。International Journal of Physical Distribution and Logistics Management,33(5),449-464。  new window
50.Zeng, A. Z.、Pathak, B. K.(2003)。Achieving Information Integration in Supply Chain Management Through B2B E-Hubs: Concepts and Analyses。Industrial Management and Data Systems,103(9),657-665。  new window
51.Chen, I. J.、Popovich, K.(2003)。Understanding customer relationship management (CRM): people, process and technology。Business Process Management Journal,9(5),672-688。  new window
52.Cravens, Karen、Piercy, Nigel、Cravens, David(2000)。Assessing the performance of strategic alliances: Matching metrics to strategies。European Management Journal,18(5),529-541。  new window
53.Cooper, M. C.、Ellram, L. M.(1994)。Characteristics of Supply Chain Management and the Implications for Purchasing and Logistics Strategy。International Journal of Logistics Management,4(2),2-13。  new window
54.Hunt, Shelby D.、Morgan, Robert M.(1994)。Relationship Marketing in The Era of Network Competition。Marketing Management,3(1),18-28。  new window
55.Tax, Stephen S.、Brown, Stephen W.、Chandrashekaran, Murali(1998)。Customer evaluations of service complaint experiences: implications for relationship marketing。Journal of Marketing,62(2),60-76。  new window
56.Mills, J.、Schmitz, J.、Frizelle, G.(2004)。A strategic review of supply networks。International Journal of Operations and Production Management,24(10),1012-1036。  new window
57.Kale, Prashant、Singh, Harbir、Perlmutter, Howard(2000)。Learning and protection of proprietary assets in strategic alliances: building relational capital。Strategic Management Journal,21(3),217-237。  new window
58.Ellram, L. M.(1990)。The Supplier Selection Decision in Strategic Partnerships。Journal of Purchasing and Materials Management,26(4),8-14。  new window
會議論文
1.Lee, Hau L.、Whang, Seungjin(2001)。E-Business and Supply Chain Integration。Stanford Global Supply Chain Management Forum。  new window
2.Lee, H. L.、Amaral, J.(2002)。Continuous and Stainable Improvement through Supply Chain Performance Management。Standford Global Supply Chain Management Forum。  new window
圖書
1.Womack, J. P.、Jones D. T.、Roos, D.(1991)。The Machine That Changed the World : The Story of Lean Production。New York, NY:Harper Perennial。  new window
2.Currie, W.(2000)。Global Information Society。Chichester:John Wiley and Sons。  new window
3.Min, S.、Mentzer, J. T.。Inter-corporate Cooperation,Supply Chain Management。Thousand Oaks, CA.:Sage Publications, Inc.。  new window
4.Zairi, M.(1999)。Best Practice: Process Innovation Management。New York, NY:Butterworth Heinemann。  new window
5.Buttle, F.(2004)。Customer Relationship Management: Concepts and Tools。Oxford:Butterworth- Heinemann。  new window
6.Fine, C. H.(1998)。Clockspeeds: Winning Industry Control in the Age of Temporary Advandage。Perseus Books。  new window
7.Chopra, S.(2004)。Meindl, Supply Chain Management--Strategy, Planning and Operation。NJ:Pearson Education。  new window
8.Christopher, M.(1992)。Marketing Logistics。Oxford:Butterworth Heinemann。  new window
9.Cox, A.(2004)。Business Relationships for Competitive Advantage。London:Palgrave Macmillan。  new window
10.Fred, A. K.(1998)。Customer-Centered Supply Chain Management: A Link-by-Link Guide。USA:AMCOM。  new window
11.Harbison, J.、Pekar, P. Jr.(1994)。A Practical Guide to Alliances :Leapfrogging the Learning Curve。Viewpoint-Booz-Allen and Hamilton。  new window
12.Baker, J. M.(2003)。The Marketing Book。Britain:Butterworh-Heinemnann。  new window
13.Poirier, C. C.、Bauer, M. J.(2000)。E-Supply Chain Using The Internet to Revolutionize Your Business--How Market Leaders Focus Their Entire Organization on Driving Value to Customers。Berrett-Koehler。  new window
14.Heizer, J.、Render, B.(2001)。Operations Management。Englewood Cliffs, NJ:Prentice-Hall。  new window
15.Handfield, R. B.、Nichols, E. L. Jr.(1999)。Introduction to Supply Chain Management。NJ:Prentice Hall。  new window
其他
1.Hoyt, D.,Lee, H.(2005)。Solectron: From Contract Manufacturing to Global Supply Chain Integrator,Stanford University Industrial Development & Investment Center。,http://investinataiwan.nat.gov.tw,(Case GS-24)。  new window
2.Kalmbach, C.,Roussel, R.(1999)。Dispelling the Myths of Alliances,www.2c.com.html。  new window
圖書論文
1.Porter, M. E.(1994)。Toward A Dynamic Theory of Strategy。Fundamental Issues in Strategy: A Research Agenda。Harvard Business School Press。  new window
 
 
 
 
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