| 期刊論文1. | 黃品全(200509)。轉型與交易領導對心理賦能及服務導向組織公民行為之影響:模式建立及全職、部份工時餐飲人員比較分析。觀光研究學報,11(3),233-258。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Kimble, C. E.、Kimble, E. A.、Croy, N. A.(1998)。Development of self-handicapping tendencies。The Journal of Social Psychology,138(4),524-534。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Donavan, D. T.、Brown, T. J.、Mowen, J. C.(2004)。Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors。Journal of Marketing,68(1),128-146。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Chattopadhyay, P.、George, E.(2001)。Examining the Effects of Work Externalization Through the Lens of Social Identity Theory。Journal of Applied Psychology,86(4),781-788。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Van Dyne, Linn、Pierce, Jon L.(2004)。Psychological ownership and feelings of possession: three field studies predicting employee attitudes and organizational citizenship behavior。Journal of Organizational Behavior,25(4),439-459。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Strube, M. J.(1986)。An analysis of the self-handicapping scale。Basic and Applied Social Psychology,7(3),211-224。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Hartline, M. D .、Ferrell, O. C.(1996)。The management of customer-contact employees: an empirical investigation。Journal of Marketing,60(4),52-70。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Chebat, J.-C.、Kollias, P.(2000)。The impact of empowerment on customer contact employees' role in service organizations。Journal of Service Research,3(1),66-81。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Ashforth, B. E.、Mael, F. A.(1989)。Social Identity Theory & The Organization。Academy of Management Review,14(1),20-39。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Washington, K.、Feinstein, A. H.、Busser, J. A.(2003)。Evaluating the effect of training on perceptions of internal occupational status。International Journal of Hospitality Management,22(3),243-265。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Jones, E. E.、Berglas, S.(1978)。Control of attributions about the self through self-handicapping strategies: The appeal of alcohol and the role of underachievement。Personality and Social Psychology Bulletin,4,200-206。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Stamper, Christina L.、Masterson, Suzanne S.(2002)。Insider or outsider? how employee perceptions of insider status affect their work behavior。Journal of Organizational Behavior,23(8),875-894。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Chattopadhyay, Prithviraj(1999)。Beyond Direct and Symmetrical Effects: The Influence of Demographic Dissimilarity on Organizational Citizenship Behavior。Academy of Management Journal,42(3),273-287。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Kelley, Scott W.(1992)。Developing customer orientation among service employees。Journal of the Academy of Marketing Science,20(1),27-36。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Kark, R.、Shamir, B. B.、Chen, G.(2003)。The two faces of transformational leadership: Empowerment and dependency。Journal of Applied Psychology,88(2),246-255。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Peccei, R.、Rosenthal, P.(1997)。The Antecedents of Employee Commitment to Customer Service: Evidence from a UK。The International Journal of Human Resource Management,8(1),66-86。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Farh, Jiing-Lih、Podsakoff, Philip M.、Organ, Dennis W.(1990)。Accounting for Organizational Citizenship Behavior: Leader Fairness and Task Scope versus Satisfaction。Journal of Management,16(4),705-721。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | 黃品全(20031000)。顧客接觸人員與上司、同事關係對賦能及服務工作之影響--社會交換的觀點。管理評論,22(4),57-80。 延伸查詢![new window](/gs32/images/newin.png) | 20. | Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly,1(2),107-142。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing,64(2),35-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Pierce, Jon L.、Gardner, Donald G.、Cummings, Larry L.、Dunham, Randall B.(1989)。Organization-based self-esteem: Construct definition, measurement, and validation。The Academy of Management Journal,32(3),622-648。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Gardner, Donald G.、Pierce, Jon L.(2004)。Self-esteem within the Work and Organizational Context: A Review of the Organization-based Self-esteem Literature。Journal of Management,30(5),591-622。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Shamir, Boas、House, Robert J.、Arthur, Michael B.(1993)。The motivational effects of charismatic leadership: A self-concept based theory。Organization Science,4(4),577-594。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Masterson, Suzanne S.、Lewis, Kyle、Goldman, Barry M.、Taylor, M. Susan(2000)。Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships。Academy of Management Journal,43(4),738-748。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Settoon, Randall P.、Bennett, Nathan、Liden, Robert C.(1996)。Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity。Journal of Applied Psychology,81(3),219-227。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Enz, C. A.、Fulford, M. D.(1995)。The Impact of Empowerment on Service Employees。Journal of Managerial Issues,7(2),161-175。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 28. | Van Dyne, Linn、Vandewalle, D.、Kostova, T.、Latham, M. E.、Cummings, L. L.、Van Dyne, L.(2000)。Collectivism, Propensity to Trust and Self-esteem as Predictors of Organizational Citizenship in A Non-work Setting。Journal of Organizational Behavior,21(1),3-23。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 29. | Lee, Jaewon、Lee, J.(2003)。An Analysis of the Antecedents of Organization-based Self-esteem in Two Korean Banks。The International Journal of Human Resource Management,14(6),1046-1066。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 30. | Henry, K. B.、Arrow, H.、Carini, B.(1999)。A Tripartite Model of Group Identification: Theory and Measurement。Small Group Research,30(5),558-581。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 31. | Mlicki, P. P.、Ellemers, N.(1996)。Being Different or Being Better? National Stereotypes and Identifications of Polish and Dutch Students。European Journal of Social Psychology,26(1),97-114。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 32. | Lee, J.(2003)。An Analysis of Organization-based Self-esteem as a Mediator of the Relationship between Its Antecedents and Consequences。The Korean Personnel Administration Journal,27(2),25-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 33. | Beck, B. L.、Koons, S. R.、Milgrim, D. L.(2000)。Correlates and Consequences of Behavioral Procrastination: The Effects of Academic Procrastination, Self-consciousness, Self-esteem and Self-handicapping。Journal of Social Behavior and Personality,15(5),3-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 34. | Riley, M.(2005)。Food and Beverage Management: A Review of Change。International Journal of Contemporary Hospitality Management,17(1),88-93。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 35. | Schneider, B.、Gunnarson, S. K.、Niles-Jolly, K.(1994)。Organizational Climate and Culture: Creating the Climate and Culture of Success。Organizational Dynamics,23(1),17-29。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 36. | Jayawardena, C.、Pallet, W. J.、Taylor, W. W.(2003)。People and Quality: The Case of Delta Hotels。International Journal of Contemporary Hospitality Management,15(6),349-351。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 37. | Martin, K. A.、Brawley, L. R.(2002)。Self-handicapping in Physical Achievement Settings: The Contributions of Self-esteem and Self-efficacy。Self and Identity,1(4),337-351。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 38. | Turner, John C.(1975)。Social Comparison and Social Identity: Some Prospects for Intergroup Behaviour。European Journal of Social Psychology,5(1),5-34。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 39. | Bouas, K. S.、Arrow, H.(1996)。The Development of Group Identity in Computer and Faceto-face Groups with Membership Change。Computer Supported Cooperative Work,4,153-178。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 40. | Gardner, D. G.、Dyne, L. V.、Pierce, J. L.(2004)。The Effects of Pay Level on Organization-based Self-esteem and Performance: A Field Study。Journal of Occupational and Organizational Psychology,77(9),307-322。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 41. | Hinkin, T. R.、Tracey, J. B.(1994)。Transformational Leaders in the Hospitality Industry。The Cornell Hotel and Restaurant Administration Quarterly,35(2),18-24。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 42. | Lee, Y. K.、Nam, J. H.、Park, D. H.、Lee, K. A.(2006)。What Factors Influence Customer-oriented Prosocial Behavior of Customer-contact Employees?。Journal of Services Marketing,20(4),251-264。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Lovelock, C.、Wirtz, J.(2004)。Services Marketing: People, Technology, Strategy。Prentice-Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | 邱皓政(2007)。量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南圖書出版股份有限公司。 延伸查詢![new window](/gs32/images/newin.png) | 3. | Hogg, Michael A.、Abrams, Dominic(1988)。Social Identifications: A Social Psychology of Intergroup Relations and Group Processes。Routledge。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Coopersmith, S. V.(1967)。The antecedents of self-esteem。San Francisco, CA:W. H. Freeman and Company。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Bass, Bernard M.(1985)。Leadership and Performance Beyond Expectations。Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Bass, B. M.、Avolio, B. J.(1990)。Transportational leadership development: Manual for the multifactor leadership questionnaire。Consulting Psychologists Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Miller, J. E.、Walker, J. R.、Drummond, K. E.(2007)。Supervision in the Hospitality Industry: Applied Human Resources。Supervision in the Hospitality Industry: Applied Human Resources。Hoboken, NJ:John Wiley & Sons。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Tajfel, H.(1978)。The Achievement of Group Differentiation。Differentiation between Social Groups: Studies in the Social Psychology Intrgoup Relations。London, UK:Academic Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Korman, A. K.(2001)。Self-enhancement and Self-protection: Toward a Theory of Work Motivation。Work Motivation in the Context of a Globalizing Economy。Mahwah, NJ:Lawrence Erlbaum Associates。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |