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題名:遊客對旅遊目的地之品質認知、滿意度及行為意圖的研究
書刊名:運動與遊憩研究
作者:陳宏斌 引用關係胡俊傑 引用關係林炳章 引用關係
作者(外文):Chen, Hung-pinHu, Chun-chiehLin, Ping-chang
出版日期:2007
卷期:2:2
頁次:頁111-128
主題關鍵詞:旅行社旅遊目的地品質滿意度行為意圖Tourism destination qualitySatisfactionBehavior intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:28
本研究目的在探討遊客旅遊對旅遊目的地之品質認知、滿意度與行爲意圖三者之間的關係。本研究假設:一、遊客對旅遊目的地之品質認知會正向影響遊客的滿意度,二、遊客的滿意度會正向影響其行爲意圖,三、遊客對旅遊目的地之品質認知會正向影響遊客行爲意圖。以提供相關單位規劃管理旅遊行程之參考。本研究以中國桂林旅遊線爲例,在台北專賣大陸套裝旅遊行程之旅行社採便利抽樣方式發放問卷,本研究最後共得有效問卷411份。本研究發現:遊客對旅遊目的地之品質認知會正向影響遊客的滿意度;遊客的滿意度會正向影響其行爲意圖;遊客對旅遊目的地之品質認知會正向影響遊客行爲意圖。本論文最後依研究結果發現作建議,作爲旅行社提升旅遊目的地的品質、遊客滿意度及影響遊客消費後行爲意圖之參考。
The purpose of this study is to study the relationship between tourism destination quality, satisfaction and behavior intention of the tour customer. The hypotheses of this research are: 1. the tourism destination quality will positively impact customer satisfaction, 2. customer satisfaction will positively impact customers' behavior intention, and 3. the tourism destination quality will positively impact customers' behavior intention. Using the tour from Taiwan to Guilin, China as a case study, this research conducted a convenience sampling at the travel agents at Taipei which are special in China tours and 411 respondents were interviewed This research found that: the tourism destination quality positively impacted customer satisfaction; customer satisfaction positively impacted customers' behavior intention; and the tourism destination quality positively impacted customers' behavior intention. Based on the above findings, this study made suggestion for the travel agents to enhance their tour service quality, customer satisfaction and positively impact their customers' behavior intention.
期刊論文
1.Oliver, Richard L.(1981)。What Is Customer Satisfaction?。Wharton Magazine,5(3),36-41。  new window
2.Fick, Gavin R.、Ritchie, J. R. Brent(1991)。Measuring Service Quality in the Travel and Tourism Industry。Journal of Travel Research,30(2),2-9。  new window
3.Murphy, P.、Pritchard, M. P.、Smith, B.(2000)。The destination product and its impact on traveller perceptions。Tourism Management,21(1),43-52。  new window
4.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
5.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
6.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
7.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
8.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
9.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
10.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
研究報告
1.交通部觀光局(2001)。中華民國九十年觀光統計年報。交通部觀光局。  延伸查詢new window
2.交通部觀光局(2004)。中華民國九十三年觀光統計年報。交通部觀光局。  延伸查詢new window
學位論文
1.李季隆(2005)。服務品質、顧客價值、顧客滿意度與行為意圖之關聯性探討-以屈臣氏連鎖藥妝店為例(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
2.張昆生(2005)。活動服務品質與遊客忠誠度關係之研究--以日月潭泳渡為例(碩士論文)。朝陽科技大學。  延伸查詢new window
3.江依芳(2004)。生態旅遊服務品質、滿意度及行為意向關係之研究--以日月潭步道生態之旅為例(碩士論文)。朝陽科技大學。  延伸查詢new window
4.魏鼎耀(2005)。目的地意象、知覺價值與遊後行為意圖關係之研究(碩士論文)。國立成功大學。  延伸查詢new window
5.邱博賢(2003)。觀光意象、滿意度與行為意向間關聯之研究--以宜蘭地區四大休閒農場為例(碩士論文)。世新大學。  延伸查詢new window
6.張德慶(2004)。節慶活動之服務品質、服務價值、顧客滿意度與行為意願之相關性研究--以墾丁風鈴季為例(碩士論文)。靜宜大學。  延伸查詢new window
圖書
1.Kotler, Philip、Bowen, John T.、Makens, James C.(1996)。Marketing for Hospitality and Tourism。Upper Saddle River, NJ:Prentice-Hall。  new window
2.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
3.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
4.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
其他
1.(2007)。桂林旅遊景點,http://www.hachina.com/View/vie-kwl.asp。  new window
 
 
 
 
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