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題名:教師參觀意願調查:以國立自然科學博物館為例
書刊名:博物館學季刊
作者:蘇麗英
作者(外文):Su, Li-ying
出版日期:2008
卷期:22:3
頁次:頁97-120
主題關鍵詞:參觀意願教師參觀潛在觀眾Willingness to visitTeacher visitsPotential visitors
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:220
  • 點閱點閱:81
教師是對博物館參觀具有影響力且具意見領袖特質的觀眾,但是仍有許多教師並未充分利用博物館資源,而成為博物館在開發潛在觀眾時不可忽視的重要一群。由於潛在觀眾可能隨時加入成為現有觀眾,而現有觀眾也有可能隨時離博物館而去,端看博物館如何提出具體行動加以經營。國立自然科學博物館(以下簡稱科博館)為瞭解教師觀眾參觀意願,乃於96年9月間以科博館「科老師」及「敬師月」活動到館參觀之教師為對象,進行潛在參觀因素調查。結果發現,無論是自主性或任務型的參觀,時間及空間因素均是導致教師無法到館參觀的主要原因,雖然他們對科博館的教育資源不甚熟悉,不過他們未來參觀的意願極高。據此,希望科博館能參考本調查提出之建議,落實為往後發展教育活動或行銷服務之參考。
Teachers are an important audience for museums, as they are influential opinion leaders. However, many teachers do not know how to make full use of museum resources. A museum looking to develop potential audiences cannot overlook this important group. A potential audience may become an existing audience or one that leaves the museum altogether, depending on the specific actions of the museum. In order to understand teacher willingness to visit museums, the National Museum of Natural Science (NMNS) implemented a survey of potential target factors in September of 2007, which focused on natural science instructors and instructors who attended an event associated with "Respect for Teachers Month".The results showed that, no matter whether an independent or mission-oriented visit, time and spatial factors are the main reasons inhibiting teacher visits to the Museum. Although unfamiliar with all of the educational resources available to them, respondents reported a strong willingness to visit the Museum in the future. We hope that these results will serve as an important reference for NMNS and other museums when developing educational activities and marketing campaigns.
期刊論文
1.洪櫻純(20050700)。博物館與休閒規劃:閒暇時間與自由感。博物館學季刊,19(3),51-61。new window  延伸查詢new window
2.Hood, Marilyn G.(1983)。Staying away: Why people choose not to visit museums。Museum News,61(4),50-57。  new window
3.黃俊堯(20030400)。訪客群分析--博物館行銷的礎石。博物館學季刊,17(2),95-105。new window  延伸查詢new window
4.Bowen, J. T.、Shoemaker, S.(1998)。Loyalty: A strategic commitment。Cornell Hotel and Restaurant Administration Quarterly,39(1),12-25。  new window
5.陳勁甫、林怡安(20030700)。博物館遊客滿意度與服務品質之研究:以國立自然科學博物館為例。博物館學季刊,17(3),113-131。new window  延伸查詢new window
6.蔡怡君(20040100)。從崎嶇教改路反思我國教師之博物館經驗:臺灣與英國個案之比較研究。博物館學季刊,18(1),29-40。new window  延伸查詢new window
7.謝文和(20000400)。博物館與學校的教育夥伴關係。博物館學季刊,14(2),15-21。new window  延伸查詢new window
8.黃明月(19971000)。博物館與自我導向學習。博物館學季刊,11(4),31-36。new window  延伸查詢new window
9.Schreyer, R.、Roggenbuck, J. W.(1978)。The influence of expectation on crowding perceptions and social psychological carrying capacities。Leisure Science,1(4),373-394。  new window
10.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
11.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
12.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
13.Davies,Andrew、李惠文(19990400)。博物館行銷與非觀眾。博物館學季刊,13(2),63-74。new window  延伸查詢new window
14.蕭志同、廖宛瑜、陳建文(20060400)。博物館服務品質、認知價值、滿意度、忠誠度關係之研究:以國立自然科學博物館為例。博物館學季刊,20(2),81-96。new window  延伸查詢new window
15.高大剛(20001000)。博物館服務品質與顧客滿意之研究--以國立自然科學博物館為例。博物館學季刊,14(4),105-129。new window  延伸查詢new window
16.林若慧、陳永賓(20040100)。博物館服務品質對觀眾忠誠度之影響研究:以鶯歌陶瓷博物館為例。博物館學季刊,18(1),81-92。new window  延伸查詢new window
17.廖敦如(20050100)。我的教室在博物館:英美「館校合作」推展及其對我國的啟示。博物館學季刊,19(1),79-97。new window  延伸查詢new window
18.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
19.王嘉慧(1999)。博物館中的觀眾學習。北縣成教,15,39-43。  延伸查詢new window
20.Mintz, A.(1998)。Demographic Trends。Museum News,77(3),47-51。  new window
21.謝義勇(2000)。與教師談自我導向的終身學習。博物館學季刊,14(2),23-26。new window  延伸查詢new window
學位論文
1.陳美文(2004)。圖書館服務品質對使用者的滿意度再使用意願之研究:以大葉大學圖書館為例。  延伸查詢new window
2.洪嘉蓉(2004)。服務品質、滿意度與忠誠度關係之研究--以中華電信公司ADSL顧客為例(碩士論文)。大葉大學。  延伸查詢new window
3.林怡安(2002)。以遊客滿意度探討博物館服務品質之研究--以國立自然科學博物館為例(碩士論文)。南華大學。  延伸查詢new window
圖書
1.金偉燦、莫伯尼、黃秀媛(2005)。藍海策略:開創無人競爭的全新市場。天下文化出版社。  延伸查詢new window
2.Bhote, Keki R.(1996)。Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability。New York:American Management Assocation。  new window
3.吳筱玫(20030000)。網路傳播概論。臺北:智勝文化。new window  延伸查詢new window
4.Falk, J. H.、Dierking, L. D.(2000)。Learning from Museum。Altamira Press。  new window
5.David, H.(1990)。The Right Connection: A Case for Collaboration between Museum and University Continuing Educators。Museums and Universities New Paths for Continuing Education。NY。  new window
6.Koch, Richard(2006)。80/20法則。80/20法則。臺北。  延伸查詢new window
7.國立自然科學博物館(2004)。國立自然科學博物館簡介。國立自然科學博物館簡介。臺中。  延伸查詢new window
8.Hooper-Greenhill, E.(1994)。Who Goes to Museum?。Museum and Their Visitors。London。  new window
其他
1.國立自然科學博物館(2006)。國立自然科學博物館業務統計年報,臺中。  延伸查詢new window
圖書論文
1.Graf, B.(1994)。Visitor Studies in Germany: Methods and Examples。Towards the Museum of the Future。New York:Routledge。  new window
 
 
 
 
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