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Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。 | | 22. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 | | 23. | 許嘉政(2005)。公辦民營與公辦公營學校午餐經營內涵差異之探討。學校行政，35，170-188。 延伸查詢 | | 24. | Anderson, J.C.,、Sullivan, M.W.(1993)。The Antecedences and Consequences of Consumer Satisfaction for Firms。Marketing Science，12，125-43。 | | 25. | Bei, L.T.,、Chiao, Y.C.(2006)。The Determinations of Customer Loyalty:An Analysis of Intangible Factors in Tree Service Industries。International Journal of Commerce & Management，16(3/4)，162-177。 | | 26. | Cho, H.,、Nadow, M.Z.(2004)。Understanding Barriers to Implementing Quality Lunch and Nutrition Education。Journal of Community Health，29 (5)，421-435。 | | 27. | Gotlieb, J. 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