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題名：電子商務旅遊產品交易滿意度及行為意圖模式之研究
書刊名：觀光休閒學報
作者：丁誌魰 引用關係／李長耿／李佳玲
作者(外文)：Ting, Chih-wen／Lee, Chang-keng／Lee, Chia-ling
出版日期：2008
卷期：14:1
頁次：頁59-81
主題關鍵詞：科技接受模型；交易成本；服務品質；滿意度；行為意圖；Technology acceptance model；Transaction cost analysis；Service quality；Satisfaction；Behavior intention
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:11
  • 點閱點閱:39
期刊論文
1.Bigné, J. E.、Martínez, C.、Miquel, M. J.、Andreu, L.(2003)。SERVQUAL Reliability and Validity in Travel Agencies。Annals of Tourism Research，30(1)，258-262。  new window
2.Grewal, D.、Hardesty, D. M.、Iyer, G. R.(2004)。The Effects of Buyer Identification and Purchase Timing on Consumers' Perceptions of Trust, Price Fairness, and Repurchase Intentions。Journal of Interactive Marketing，18(4)，87-100。  new window
3.Newsome, P. R. H.、Wright, G. H.(1999)。A review of patients satifaction: Dental patient satisfaction: An appraisal of recent literature。British Dental Journal，186(4)，166-170。  new window
4.Salam, A. F.、Rao, H. R.、Pegels, C. C.(2003)。Consumer-Perceived Risk in E-Commerce Transactions。Communication of the Association for Computer Machinery，46(12)，325-331。  new window
5.鄧維兆、詹弘斌、蔡志弘、蔡世傑(20070100)。餐旅業服務品質於網際網路運用之研究。品質月刊，43(1)，57-63。  延伸查詢new window
6.Kolesar, Mark B.、Galbraith, R. Wayne(2000)。A Service-Marketing Perspective on e-retailing : Implications for e-retailers and Directions for Further Research。Internet research : electronic Networking Applications and Policy，10(5)，424-438。  new window
7.Moon, J. W.、Kim, Y. G.(2001)。Extending the TAM for a World-Wide-Web Context。Information and Management，38(4)，217-230。  new window
8.Shim, J. P.、Shin, Y. B.、Nottingham, L.(2002)。Retailer Web Site Influence on Customer Shopping: An Exploratory Study on Key Factors of Customer Satisfaction。Journal of the Association for Information Systems，3(3)，53-76。  new window
9.Dahlstrom, R.、Nygaard, A.(1999)。An Empirical Investigation of Ex Post Transaction cost in Franchised Distribution Channels。Journal of Marketing Research，36(2)，160-170。  new window
10.Johnson, M. S.、Garbarino, E.、Sivadas, E.(2006)。Influences of customer differences of loyalty, perceived risk and category experience on customer satisfaction ratings。International Journal of Market Research，48(5)，601-622。  new window
11.Yen, H. R.(2005)。An Attribute-Based Model of Quality Satisfaction for Internet Self-Service Technology。The Service Industries Journal，25(5)，641-659。  new window
12.Williamson, O. E.(1975)。Transaction Cost Economics: The Governance of Contractual Relation。Journal of Law and Economics，22(3)，233-261。  new window
13.Liang, T. P.、Huang, J. S.(1998)。An empirical study on consumer acceptance of products on electronic market: A transaction cost model。Decision Support Systems，24(1)，29-43。  new window
14.Igbaria, M.、Tan, M.(1997)。The Consequences of Information Technology Acceptance on Subsequent Individual Performance。Information and Management，32(3)，113-121。  new window
15.周家慧、張善斌、范垂仁、顧為元(2004)。綜合所得稅網絡結算申報系統的接受度之研究。Electronic Commerce Studies，2(4)，359-380。new window  延伸查詢new window
16.Srinivasan, Narasimhan、Ratchford, Brian T.(1991)。An empirical test of a model of external search for automobiles。Journal of Consumer Research，18(2)，233-242。  new window
17.Stump, Rodney L.、Heide, Jan B.(1996)。Controlling supplier opportunism in industrial relationships。Journal of Marketing Research，33(4)，431-441。  new window
18.Park, Chung-Hoon、Kim, Young-Gul(2003)。Identifying key factors affecting consumer purchase behavior in an online shopping context。International Journal of Retail & Distribution Management，31(1)，16-29。  new window
19.林義屏、董玉娟、李勇輝(20070600)。顧客關係管理在網路銀行服務的應用：網站服務品質對顧客忠誠度的影響。交大管理學報，27(1)，57-85。new window  延伸查詢new window
20.Featherman, Mauricio S.、Pavlou, Paul A.(2003)。Predicting e-services adoption: A perceived risk facets perspective。International Journal of Human-Computer Studies，59(4)，451-474。  new window
21.Tan, S. Jiuan(1999)。Strategies for Reducing Consumers' Risk Aversion in Internet Shopping。Journal of Consumer Marketing，16(2)，163-180。  new window
22.Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly，19(2)，173-187。  new window
23.Agarwal, R.、Prasad, J.(1998)。The antecedents and consequents of user perceptions in information technology adoption。Decision Support Systems，22(1)，15-29。  new window
24.Koufaris, Marios(2002)。Applying the technology acceptance model and flow theory to online consumer behavior。Information Systems Research，13(2)，205-223。  new window
25.Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science，46(2)，186-204。  new window
26.Coase, Ronald H.(1937)。The Nature of the Firm。Economica，4(16)，386-405。  new window
27.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
28.Mohsin, A.、Ryan, C.(2005)。Service quality assessment of 4-star hotels in Darwin, Northern Territory, Australia。Journal of Hospitality & Tourism Management，12(1)，25-36。  new window
29.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
30.Cronbach, Lee J.(1951)。Coefficient alpha and the internal structure of tests。Psychometrika，16(3)，297-334。  new window
31.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research，38(1)，131-142。  new window
32.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
33.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。  new window
34.Devaraj, Sarv、Fan, Ming、Kohli, Rajiv(2002)。Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics。Information Systems Research，13(3)，316-333。  new window
35.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
36.Bhatnagar, Amit、Misra, Sanjog、Rao, H. Raghav(2000)。On risk, convenience, and Internet shopping behavior。Communications of the ACM，43(11)，98-105。  new window
37.Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly，25(3)，351-370。  new window
38.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science，35(8)，982-1003。  new window
39.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
40.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
41.Van Riel, A. C. R.、Ouwersloot, H.(2005)。Extending Electronic Portals with New Services: Exploring the Usefulness of Brand Extension Models。Journal of Retailing and Consumer Services，12(4)，245-254。  new window
42.Cardozo, R, N.(1965)。An Experime Study of Customer, Effort, Expectotion and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
43.Horn, D.、Feinberg, R.、Salvendy, G.(2005)。Determinant Elements of Customer Relationship Management in E-business。Behaviour & Information Technology，24(2)，101-109。  new window
44.Joo, Y. G.、Sohn, S. Y.(2008)。Structural Equation Model for Effective CRM of Digital Content Industry。Expert Systems with Applications，34(1)，63-71。  new window
圖書
1.Kotler, P.、Keller, K. L.(2006)。Marketing Management。Upper Saddle River, NJ：Pearson Prentice Hall。  new window
2.Hoyer, W. D.、Macinnis, D. J.(2001)。Consumer Behavior。Boston：Houghton Mifflin Company。  new window
3.Williamson, Oliver E.(1975)。Markets and Hierarchies: Analysis and Antitrust Implications。New York, NY：Free Press。  new window
4.Tapscott, Don(1998)。Growing up digital: The rise of the net generation。McGraw-Hill。  new window
5.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
6.Foxall, G. R.(1997)。Marketing Psychology: The Paradigm in the Wings。Marketing Psychology: The Paradigm in the Wings。London, UK。  new window
7.Papows, J.(1999)。Enterprise.com: Market Leadership in the Information Age。New York, NY：Perseus Books。  new window
其他
1.資策會資訊市場情報中心(2007)。2007年臺灣線上購物市場規模將達1,855億元，0。  延伸查詢new window
2.趙郁竹(2007)。MIC：明年網路購物將大幅成長36%，0。  延伸查詢new window
 
 
 
 
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