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題名：辱罵式管理對外勞組織公民行為的影響--從社會交換觀點探討領導者-部屬交換關係的中介效果
書刊名：管理實務與理論研究
作者：陳儀蓉 引用關係／余明助 引用關係／王志聖
作者(外文)：Chen, Yi-jung／Yu, Ming-chu／Wang, Chih-shen
出版日期：2007
卷期：1:4
頁次：頁186-203
主題關鍵詞：主管-部屬交換關係；辱罵式管理；組織公民行為；外籍勞工；Leader-member exchange relationship；Abusive supervision；Organizational citizenship behavior；Foreign labor
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:158
  • 點閱點閱:264
由於本國籍主管與外籍勞工在語言文化、風俗民情上的不同，故容易產生管理上的誤解與衝突，進而增加主管對於外籍勞工進行辱罵式管理的可能性。過去研究指出主管的此種辱罵式管理，可能造成員工角色衝突與心理痛苦，因此，本研究主要的目的在於驗證台籍幹部的辱罵式管理，主管－部屬交換關係與外籍勞工組織公民行爲上有何關聯性？資料蒐集採取滾雪球抽樣法，加上問卷以不記名且主管與部屬之配對方式來進行。主管負責評量他和部屬之交換關係與部屬之組織公民行爲，而由部屬評量主管進行辱罵式管理的程度。根據238份有效樣本，研究結果發現主管實施辱罵式管理對於主管－部屬交換關係，以及外籍勞工之組織公民行爲皆有顯著的負向影響；且主管－部屬交換關係在降低辱罵式管理對外籍勞工組織公民行爲的影響力上，具有顯著的中介效果。研究結果不但能增加辱罵式管理研究的實徵證據，並提供了外籍勞工管理政策上一些重要的建議。
Owing to the difference of language, culture and custom which might cause misunderstandings and conflicts, the possibility for native supervisors to have "abusive supervision" on foreign labors then increase. Previous studies have suggested that the abusive supervision may results in the role conflict and psychological pain, hence, the main purpose of this research is to investigate what relationships exist between supervisors' abusive supervision, supervisors' abusive supervision and foreign labors' OCB. Based on the "snowball sampling" method, data were collected from confidentially dyadic questionnaires administered separately to supervisors and subordinates. Each supervisor evaluated the exchange relationship and organizational citizenship behavior scales for his/her immediate subordinates, meanwhile each subordinate completed the questionnaire with the scale of abusive supervision for his/her immediate supervisors. The results of a total valid sample size of 238 questionnaires showed that abusive supervision had significantly negative influence both on supervisor-subordinate exchange relationship and foreign labors' organizational citizenship behaviors, moreover, leader-member exchange relationship did have a significant mediating effect on decreasing the negative influence of supervisors' abusive supervision on foreign labors' organizational citizenship behaviors. Findings from this research will not only enrich the existing empirical evidence for studies of abusive supervision, but also provide important implications for practitioners dealing with policies of foreign labor.
期刊論文
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16.Hofmann, D. A.、Morgeson, F. P.、Gerras, S. J.(2003)。Climate as a moderator of the relationship between leader-member exchange and content specific citizenship: Safety climate as an exemplar。Journal of Applied Psychology，88(1)，170-178。  new window
17.Jezl, D. R.、Molidor, C. E.、Wright, T. L.(1996)。Physical, sexual, and psychological abuse in high school dating relationships: Prevalence rates and self-esteem issues。Child and Adolescent Social Work Journal，13(1)，69-87。  new window
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19.Liden, R. C.、Maslyn, J. M.(1998)。Multidimensionality of Leader-Member Exchange: An Empirical Assessmemt Through Scale Development。Journal of Management，24(1)，43-72。  new window
20.Valle, M.(2005)。A preliminary model of abusive behavior in organizations。Southern Business Review，30(2)，27-35。  new window
21.Townsend, J.、Phillips, J. S.、Elkins, T. J.(2000)。Employee retaliation: The neglected consequence of poor leader-member exchange relations。Journal of Occupational Health Psychology，5(4)，457-463。  new window
22.Tepper, Bennet J.、Duffy, Michelle K.、Hoobler, Jeeny、Ensley, Michael D.(2004)。Moderators of the Relationships between Coworkers' Organizational Citizenship Behavior and Fellow Employees' Attitudes。Journal of Applied Psychology，89(3)，455-465。  new window
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29.Wayne, Sandy J.、Green, Shawn A.(1993)。The effects of leader-member exchange on employee citizenship and impression management behavior。Human Relations，46(12)，1431-1440。  new window
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會議論文
1.李元墩、張仁杰(2001)。LMX與組織行為變項相關之研究。第三屆亞太管理學術研討會，國立成功大學企業管理研究所主辦 561-572。  延伸查詢new window
2.Hackett, R. D.、Lapierre, L. M.(2004)。A Meta-analytical explanation of the relationship between LMX and OCB。Academy of Management Best Conference，T1-T6。  new window
學位論文
1.譚華德(2003)。泰國勞工輸出及勞工適應問題之研究--以泰國勞工在台為例(碩士論文)。國立政治大學。  延伸查詢new window
2.施義安(2003)。外籍勞工管理之研究--以菲律賓籍勞工為例(碩士論文)。大葉大學，彰化。  延伸查詢new window
3.徐培松(2004)。不當監督行為及主從交換關係對工作態度之影響(碩士論文)。大葉大學。  延伸查詢new window
4.許博淵(2005)。國家文化差異對工作績效影響之研究--以高科技業菲籍、泰籍勞工為例(碩士論文)。國立成功大學。  延伸查詢new window
5.林淑姬(1992)。薪酬公平、程序公正與組織承諾、組織公民行為關係之研究(博士論文)。國立政治大學。new window  延伸查詢new window
6.余明助(1995)。外籍勞工跨文化人力資源管理與績效關係之研究(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.Bies, R. J.(2000)。Interactional (in) justice: The sacred and the profane--Advances in Organizational behavior。CA：Stanford University Press。  new window
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單篇論文
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圖書論文
1.Vandenberg, R. J.、Lance, C. E.、Taylor, S. C.(2005)。A latent variable approach to rating source equivalence: who should provide ratings on organizational citizenship behavior dimensions?。Handbook of organizational citizenship behavior: A review of "good soldier" activity in organizations。New York：Nova Science Publishers。  new window
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