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題名：個人化服務影響顧客滿意的另一種途徑：顧客參與觀點
書刊名：朝陽商管評論
作者：黃淑琴／張永富／黃文星 引用關係
作者(外文)：Huang, Shu-chin／Chang, Yong-fu／Huang, Wen-hsin
出版日期：2008
卷期：7:2
頁次：頁45-67
主題關鍵詞：顧客參與；顧客滿意；顧客社會化；顧客資源；Customer participation；Customer satisfaction；Customer socialization；Customer resource
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:41
  • 點閱點閱:35
期刊論文
1.張淑青(20050100)。顧客價值對顧客滿意與行為意圖影響的關鍵角色--學生實習餐廳之實證。朝陽商管評論，4(1)，63-86。new window  延伸查詢new window
2.Kotzé, T. G.、Du Plessis, P. J.(2003)。Students as "Co-Producers" of Education: A Proposed Model of Student Socialization and participation at Tertiary Institutions。Quality Assurance in Education，11(4)，186-201。  new window
3.Schein, Edgar H.(1968)。Organizational socialization and the profession of management。Industrial Management Review，9(2)，1-16。  new window
4.Iacobucci, D.、Grayson, K.、Ostrom, A.(1994)。Customer Satisfaction Fables。Sloan Management Review，2，93-96。  new window
5.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。  new window
6.Claycomb, Cindy、Lengnick-Hall, Cynthia A.、Inks, Lawrence W.(2001)。The Customer as a Productive Resource: A Pilot Study and Strategic Implications。Journal of Business Strategies，18(1)，47-69。  new window
7.Lundkvist, A.、Yakhlef, A.(2004)。Customer involvement in new service development: A conversational approach。Managing Service Quality，14(2/3)，249-257。  new window
8.李玉瑛(19991200)。實現你的明星夢--臺灣婚紗照的消費文化分析。臺灣社會研究，36，147-186。new window  延伸查詢new window
9.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research，9(2)，132-140。  new window
10.Anderson, Rolph E.(1973)。Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance。Journal of Marketing Research，10(1)，38-44。  new window
11.Groth, Markus(2005)。Customers as good soldiers: Examining citizenship behaviors in internet service deliveries。Journal of Management，31(1)，7-27。  new window
12.Levenson, H.(1974)。Activism and powerful others: Distinction within the concept of internal-external control。Journal of Personality Assessment，38(4)，377-383。  new window
13.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing，62(4)，46-61。  new window
14.Kelley, Scott W.、Donnelly, James H. Jr.、Skinner, Steven J.(1990)。Customer participation in service production and delivery。Journal of Retailing，66(3)，315-335。  new window
15.Gruen, Thomas W.、Summers, John O.、Acito, Frank(2000)。Relationship marketing activities, commitment, and membership behaviors in professional associations。Journal of Marketing，64(3)，34-49。  new window
16.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
17.Bettencourt, Lance A.(1997)。Customer voluntary performance: customers as partners in service delivery。Journal of Retailing，73(3)，383-406。  new window
18.Cermak, Dianne S. P.、File, Karen M.、Prince, Russ A.(1994)。Customer Participation in Service Specification and Delivery。Journal of Applied Business Research，10(2)，90-97。  new window
19.Ennew, Christine T.、Binks, Martin R.(1999)。Impact of participative service relationships on quality, satisfaction and retention: An exploratory study。Journal of Business Research，46(2)，121-132。  new window
20.Kelley, Scott W.、Skinner, Steven J.、Donnelly, James H. Jr.(1992)。Organizational Socialization of Service Customers。Journal of Business Research，25(3)，197-214。  new window
21.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
22.Addis, Michela、Holbrook, Morris B.(2001)。On the Conceptual Link between Mass Customisation and Experience Consumption: An Explosion of Subjectivity。Journal of Consumer Behaviour，1(1)，50-66。  new window
23.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review，76(4)，97-105。  new window
24.金家禾、徐欣玉(20060300)。影響創意服務業空間群聚因素之研究--以臺北中山北路婚紗攝影業為例。國立臺灣大學建築與城鄉研究學報，13，1-16。new window  延伸查詢new window
圖書
1.洪正士(1996)。實用婚紗攝影與藝術攝影學。高雄市：皇家出版社。  延伸查詢new window
2.Corbin, J.、Strauss, A.、徐宗國(1997)。Basics of qualitative research: Grounded theory procedures and techniques。臺北：巨流。  new window
3.Yin, R. K.(1984)。Case Study Research。Sage Publications。  new window
4.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。  new window
5.Hair, Joseph F.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, R. L.(2005)。Multivariate data analysis。Prentice Hall。  new window
6.Strauss, Anselm L.、Corbin, Juliet M.(1990)。Basics of qualitative research: Grounded theory procedure and techniques。Sage。  new window
7.Nunnally, Jum C.(1978)。Psychometric Theory。McGraw-Hill。  new window
圖書論文
1.Andreasen, A. R.(1983)。Consumer research in the service sector。Emerging Perspectives on Services Marketing。Chicago：American Marketing Association。  new window
2.Bowen, D. E.、Schneider, B.(1988)。Service marketing and management: Implications for organizational behavior。Research in Organizational Behavior。Greenwich：JAI Press。  new window
3.Henion, K. E.、Wilson, W. H.(1975)。The ecologically concerned consumer and locus of control。Ecological Marketing。Chicago：American Marketing Association。  new window
4.Rodie, A. Risch、Kleine, Susan Schultz(2000)。Customer participation in services production and delivery。Handbook of Services Marketing and Management。Sage Publications。  new window
5.Zeithaml, Valarie A.(1981)。How Consumer Evaluation Processes Differ Between Goods and Services。Marketing of Services。Chicago：American Marketing Association。  new window
 
 
 
 
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