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引文資料
題名:
Monitoring Performance of Taiwan Coffee Chain Stores Using a Multidimensional Performance Management System
書刊名:
Asia Pacific Management Review
作者:
Yeh, Duen-yian
出版日期:
2007
卷期:
12:2
頁次:
頁101-111
主題關鍵詞:
Performance management
;
Fuzzy multiple criteria decision making
;
Data envelopment analysis
;
Super-efficiency model
;
Coffee chain store
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
3
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
3
共同引用:
2
點閱:23
This study proposed a multidimensional performance management (MPM) system to monitor the performances of coffee chain stores (CCSs) in Taiwan. The essence of MPM system lies in combining the approaches of subjective judgment and objective evaluation to provide decision makers with accurate evaluation outcomes for surviving the intense competition in Taiwan. In this system, the fuzzy multiple criteria decision making model, the data envelopment analysis model and the super-efficiency model were respectively used to evaluate performances. The distinctive characteristic of this study is threefold. First, this study was a prior application of multidimensional evaluation viewpoint to monitor performances. Second, to provide multidimensional base for analyzing data, a Performance-Indication plane was constructed to appropriately locate CCSs according to their evaluation outcomes. Third, based on this plane, a 6-cell Performance-Strategy matrix was used to propose the initiatives of strategic planning for improvements. In case application, thirty six Taiwan CCSs were selected as the target units. By means of the proposed MPM system, these CCSs were classified into four groups and then received suitable improvement suggestions. Overall, the results revealed the good achievements in both providing accurate evaluation outcomes and suggesting improvement strategies.
以文找文
期刊論文
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Chang, P. T.、Huang, L. C.、Lin, H. J.(2000)。The fuzzy Delphi method via fuzzy statistics and membership function fitting and an application to the human resources。Fuzzy Sets and Systems,112(3),511-520。
2.
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3.
Zadeh, L. A.(1975)。The concept of a linguistic variable and its application to approximate reasoning。Information Sciences,8(1),199-249。
4.
Cheng, C. H.、Lin, Y.(2002)。Evaluating the Best Main Battle Tank Using Fuzzy Decision Theory with Linguistic Criteria Evaluation。European Journal of Operational Research,142(1),174-186。
5.
Andersen, Per、Petersen, Niels Christian(1993)。A procedure for ranking efficient units in data envelopment analysis。Management Science,39(10),1261-1264。
6.
Seiford, Lawrence M.(1996)。Data Envelopment Analysis: The Evolution of the state of the Art (1978-1995)。Journal of Pharmaceutical Analysis,7(2/3),99-137。
7.
Sueyoshi, Toshiyuki(20051200)。Neural Computation for DEA Performance Analysis。Asia Pacific Management Review,10(6),381-389。
8.
Azad, Md. Abul Kalam、Sakawa, Masatoshi、Kato, Kosuke、Katagiri, Hideki(20050200)。Interactive Fuzzy Programming for Two-level Nonlinear Integer Programming Problems through Genetic Algorithms。Asia Pacific Management Review,10(1),70-77。
9.
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10.
Wu, H. L.(2005)。A DEA Approach to Understanding the Performance of Taiwan's Steel Industries 1970-1996。Asia Pacific Management Review,10(6),349-356。
11.
葉中興、Deng, Hepu、張有恆(2000)。Fuzzy Multicriteria Analysis for Performance Evaluation of Bus Companies。European Journal of Operational Research,126,459-473。
12.
葉燉烟、鄭景俗(2005)。以多準則評估系統監控臺灣咖啡連鎖店之經營績效。管理學報,22(6),805-821。
延伸查詢
13.
Golany, B.(1988)。An Interactive MOLP Procedure for the Extension of DEA to Effectiveness Analysis。Journal of the Operational Research Society,39(8),725-734。
14.
Jose, P. D.(1996)。Corporate Strategy and the Environment: A Portfolio Approach。Long Range Planning,29(4),462-472。
15.
Epstein, M. K.、Henderson, J. C.(1989)。Data Envelopment Analysis for Managerial Control and Diagnosis。Decision Sciences,20,90-119。
16.
Lapide, L.(2003)。Demand Forecasting Can Support Enterprise Performance Management。The Journal of Business Forecasting,19/ 20(Spring),31-31。
17.
Kao, C.、Liu, S. T.(2000)。Fuzzy Efficiency Measures in Data Envelopment Analysis。Fuzzy Sets and Systems,113,427-437。
18.
Hougaard, J. L.(1999)。Fuzzy Scores of Technical Efficiency。European Journal of Operational Research,115,529-541。
19.
Infusino, P.、Mercurio, M.、Galasso, M. A.、Gareri, P.、Filardi, A.、Lacava, R.、Pansini, L.、Mattace, R.(1996)。Multidimensional Evaluation in a Group of Ccentenarians。Archives of Gerontology and Geriatrics,22(Supplement 1),377-380。
20.
Nutt, P.(2000)。Surprising but True: Half the Decisions in Organizations Fail。IEEE Engineering Management Review,28(3),43-57。
21.
Harrison, A.、New, C.(2002)。The Role of Coherent Supply Chain Strategy and Performance Management in Achieving Competitive Advantage: An International Survey。Journal of the Operational Research Society,53(3),263-271。
22.
Kopf, J. M.、Krevze, J. G.、Beam, H. H.(1993)。Using a Strategic Planning Matrix to Improve a Firm' Competitive Position。Journal of Accountancy,175,97-101。
23.
Cheng, C. H.、Lin, Y.(2002)。Using Fuzzy Decision Theory with Linguistic Criteria Evaluation。European Journal of Operational Research,142,174-186。
圖書
1.
Neely, A.(1998)。Measuring Business Performance -- Why, What and How。London, UK:The Economist Books。
2.
Thompson, Arthur A. Jr.、Strickland, A. J. III(2001)。Strategic Management: Concepts and Cases。New York, NY:McGraw-Hill/Irwin。
3.
Kaufmann, A.、Gupta, M. M.(1988)。Fuzzy Mathematical Models in Engineering and Management Science。Amsterdam:North-Holland。
4.
Chen, S. J. J.、Hwang, C. L.(1992)。Fuzzy multiple attribute decision making: Methods and applications。Springer-Verlag。
5.
Zimmermann, H. J.(1987)。Fuzzy Sets, Decision Making, and Expert Systems。Kluwer Academic Publishers。
6.
Abell, Derek F.、Hammond, John S.(1979)。Strategic Market planning: Problems and Analytical Approaches。Englewood, Cliffs, NJ:Prentice-Hall。
7.
Austin, R. D.(1996)。Measuring and Managing Performance in Organizations。Measuring and Managing Performance in Organizations。New York, NY。
8.
Anderson, D. R.、Sweeney, D. J.、Williams, T. A.(1998)。Quantitative Methods for Business。Ohio:International Thomson Publishing。
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