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題名:消費者使用休閒設施滿意度對再購意願之影響:重視程度與繳費方式的調節作用
書刊名:運動教練科學
作者:王傑賢 引用關係
作者(外文):Wang, Jye-shyan
出版日期:2008
卷期:10
頁次:頁31-45
主題關鍵詞:滿意度再購意願重視程度SatisfactionRepurchase intentionImportance degree
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:39
  • 點閱點閱:39
期刊論文
1.Baird, I. S.、Thomas, H.(1995)。Toward A Contingency Model of Strategic RiskTaking。The Academy of Management Review,10(2),230-243。  new window
2.Berttram, D.(1991)。Getting Started in Total Quality Management,Total Quality Management。Total Quality Management,2(3),279-282。  new window
3.陳德海、汪明傑、王漢忠(20050600)。臺南市水都水療世界會員滿意度與購後行為之研究。大專體育學刊,7(2),37-45。new window  延伸查詢new window
4.葉晶雯(2003)。服務品質、顧客滿意度與購後行為傾向關係之研究:以國内航空客運服務業實證。中華技術學院學報,29,247-267。  延伸查詢new window
5.Anderson, J. C.、Narus, J. A.(1990)。A model of distributor rirm and manufacturer firm working partnerships。Journal of Marketing,54(3),42-58。  new window
6.Kotler, P.(1994)。Market management, analysis, planning impkwentadon Consumer perceived risk: Conceptualizations and models European。Journal of Marketing,15(1/2),163-195。  new window
7.林展平、施致平(20051000)。資料探勘分類技術於游泳會員流失區別模型之研究。師大學報. 人文與社會科學類,50(2),89-106。new window  延伸查詢new window
8.Thomas, A. S.(1995)。After all youve done for your customers, why are they still not happy。Fortune,139(12),178-182。  new window
9.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(199007)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
10.Dowling, Grahame R.(1986)。Perceived Risk: The Concept and Its Measurement。Psychology and Marketing,3(3),193-210。  new window
11.Shetty, Y. K.、Ross, J. E.(1985)。Quality and Its Management in Service Business。Industrial Management,7-12。  new window
12.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
13.King, Carol A.(1987)。A framework for a service quality assurance system。Quality Progress,20(9),27-32。  new window
14.Gotlieb, J. B.、Grewal, D.、Brown, S. W.(1994)。Consumer satisfaction and perceived quality: complementary or divergent constructs?。Journal of Applied Psychology,79(6),875-885。  new window
15.Stone, R. N.、Gronhaug, K.(1993)。Perceived risk: Further consideration for the marketing discipline。European Journal of Marketing,27(3),39-50。  new window
16.李城忠、林孟潔(20051200)。運動健身俱樂部個人教練之專業知能、顧客滿意度與顧客忠誠度之研究。人文暨社會科學期刊,1(2),55-64。new window  延伸查詢new window
17.王傑賢(20040300)。體育館設施服務品質之顧客滿意度研究:以「國立臺灣大學綜合體育館重量訓練室」為例。體育學報,36,181-194。new window  延伸查詢new window
18.Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing,56(3),83-95。  new window
19.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
20.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。  new window
21.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
22.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
23.Müller, Wolfgang(1991)。Gaining competitive advantage through customer satisfaction。European Management Journal,9(2),201-211。  new window
24.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
25.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
學位論文
1.裘鎮寧(2004)。組織文化與個人效能: 差距契合度指標的再精緻化(碩士論文)。臺灣大學。  延伸查詢new window
2.陳景森(1996)。運動健康俱樂部服務品質之實證研究--以中興健身俱樂部為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
3.蔡士傑(2005)。運動健身俱樂部服務品質、顧客滿意度與再購意願之研究--以桑富士運動俱樂部為例(碩士論文)。國立臺灣師範大學,臺北市。  延伸查詢new window
圖書
1.Engel, J, F.、Blakwell, R. D.(1982)。Consumer beha vior。New York:The Dry den Press。  new window
2.Howard, J. A.、Sheth, J. N.(1969)。The theoiy of buyer behavior。New York:John Wiley and Sons。  new window
3.Hunt, H. Keith(1977)。Conceptualization and measurement of consumer satisfaction and dissatisfaction。Marketing Science Institute。  new window
4.Oliver, R. L.、Rust, R. T.(1994)。Service quality: Insights and managerial implication from the frontier。New York:Sage Publications。  new window
5.Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York:The Free Press。  new window
6.Blackwell, Roger D.、Miniard, Paul W.、Engel, James F.(2001)。Consumer Behavior。Ft. Worth, Tex:Harcourt College Publishers。  new window
圖書論文
1.Bauer, R. A.(1960)。Consumer behavior as risk taking。Risk Taking and Information Handling in Consumer behavior。Harvard University Press。  new window
 
 
 
 
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