User-IS Conflicts, User-IS Interaction Quality, and Project Performance: An Empirical Study_

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題名：	User-IS Conflicts, User-IS Interaction Quality, and Project Performance: An Empirical Study
書刊名：	資訊管理學報
作者：	詹前隆／陳鴻基／張國忠／李婷
作者(外文)：	Chan, Chien-lung／Chen, Houn-gee／Chang, Kuo-chung／Lie, Ting
出版日期：	2008
卷期：	15:2
頁次：	頁209-224
主題關鍵詞：	衝突；互動品質；專案績效；專案管理；Conflicts；User-IS interaction quality；Project performance；Project management
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:27

期刊論文
1.	Levina, N.(2005)。Collaborating on multiparty information systems development projects: A collective reflection-in-action view。Information Systems Research，16(2)，109-130。
2.	Barki, H.、Hartwick, J.(2001)。Interpersonal Conflict and Its Management in Information System Development。MIS Quarterly，25(2)，195-228。
3.	Robey, Daniel、Newman, Michael(1996)。Sequential Patterns in Information Systems Development: An Application of a Social Process Model。ACM Transactions on Information Systems，14(1)，30-63。
4.	Barki, Henri、Harwick, Jon(1994)。User participation, Conflict, and conflict Resolution: The Mediating Roles of Influence。Information systems Research，5(4)，422-438。
5.	Robey, D.、Markus, M. Lynne(1984)。Rituals in Information System Design。MIS Quarterly，8(1)，5-15。
6.	Jones, M. C.、Harrison, A. W.(1996)。IS Project Team Performance: An Empirical Assessment。Information and Management，31(2)，57-65。
7.	Nidumolu, Sarma R.(1995)。The effect of coordination and uncertainty on software project performance: Residual performance risk as an intervening variable。Information Systems Research，6(3)，191-219。
8.	Amason, A. C.(1996)。Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams。Academy of Management Journal，39(1)，123-148。
9.	Henderson, J. C.、Lee, S.(1992)。Managing I/S design teams: A control theories perspective。Management Science，38(6)，757-777。
10.	Majchrzak, Ann、Beath, Cynthia M.、Lim, Ricardo A.、Chin, W. W.(2005)。Managing client dialogues during information systems design to facilitate client learning。MIS Quarterly，29(4)，653-672。
11.	Barki, H.、Hartwick, J.(1994)。Measuring User Participation, User Involvement, and User Attitude。MIS Quarterly，18(1)，59-82。
12.	Barki, H.、Rivard, S.、Talbot, J.(1993)。Toward an Assessment of Software Development Risk。Journal of Management Information Systems，10(2)，203-225。
13.	Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。
14.	Pondy, Louis R.(1967)。Organizational Conflict: Concepts and Models。Administrative Science Quarterly，12(2)，296-320。
15.	Zhong, Jiangean、Majchrzak, Ann(2004)。An Exploration of Impact of Cognitive Elaboration on Learning in ISD Projects。Information Technology and Management，5(1)，143-159。
16.	Deephouse, C.、Mukhopadhyay, T.、Goldenson, D. R.、Kellner, M. I.(1995)。Software Processes and Project Performance。Journal of Management Information Systems，12(3)，187-205。
17.	Robey, D.、Farrow, D.、Franz, C. R.、Farrow, D. L.(1989)。Group Process and Conflict in System Development。Management Science，35(10)，1172-1191。
18.	Newman, M.、Robey, D.(1992)。A Social Process Model of User-Analyst Relationships。MIS Quarterly，16(2)，249-266。
19.	Franz, C.、Robey, D.、Franz, C. R.(1984)。An Investigation of User-led System Design: Rational and Political Perspectives。Communications of the ACM，27(12)，1202-1209。
20.	Sherif, K.、Zmud, R.、Browne, G.、Zmud, R. W.、Browne, G. J.(2006)。Managing Peer-to-peer Conflicts in Disruptive Information Technology Innovations: The Case of Software Reuse。MIS Quarterly，30(2)，339-356。
21.	Gordon, P.(1999)。To Err is Human, to Estimate, Divine。Information Week，711，65-72。
22.	Kolb, D. M.、Sheppard, B. H.(1985)。Do Managers Mediate, or Even Arbitrate?。Negotiation Journal，1(4)，379-388。
23.	Robey, D.、Smith, L. A.、Vijayasarathy, L. R.(1993)。Perceptions of Conflict and Success in Information System Development Projects。Journal of Management Information Systems，10(1)，123-139。
24.	Howcroft, D.、Wilson, M.(2003)。Paradoxes of Participatory Practices: The Janus Role of the Systems Developer。Information & Organization，13(1)，1-23。
25.	Hirschheim, R.、Klein, H.、Newman, M.(1991)。Information Systems Development as Social Action: Theoretical Perspective and Practice。International Journal of Management Science，19(6)，587-608。
26.	Saarinen, T.、Vepsalainen, A.(1993)。Managing the Risks of Information Systems Implementation。European Journal of Information Systems，2(4)，283-295。
27.	Fazlollahi, B.、Tanniru, M. R.(1991)。Selecting a Requirement Determination Methodology - Contingency Approach Revisited。Information & Management，21(5)，291-203。
28.	Smith, H. A.、McKeen, J. D.(1992)。Computerization and Management: A Study of Conflict and Change。Information & Management，22(1)，53-64。
29.	Wang, E. T. G.、Chen, H. H. G.、Jiang, J. J.、Klein, G.(2005)。Interaction Quality between IS Professionals and Users: Impacting Conflict and Project Performance。Journal of Information Science，31(4)，273-282。
30.	Jehn, K. A.(1995)。The Multimethod Examination of the Benefits and Detriments of Intragroup Conflict。Administrative Science Quarterly，40(2)，256-282。
31.	Oz, E.、Sosik, J. J.(2000)。Why Information Systems Projects Are Abandoned: A Leadership and Communication Theory and Exploratory Study。Journal of Computer Information Systems，41(1)，66-78。
32.	Leung, H.(2001)。Organizational Factors for Successful Management of Software Development。Journal of Computer Information Systems，42(2)，26-37。
33.	Olla, P.、Atkinson, C.、Gandceha, R.(2003)。Wireless Systems Development Methodologies: An Analysis of Practice Using Actor Network Theory。Journal of Computer Information Systems，44(1)，102-111。
34.	Fagan, M. H.(2004)。The Influence of Creative Style and Climate on Software Development Team Creativity: An Exploratory Study。Journal of Computer Information Systems，44(3)，73-80。
35.	Siau, K.、Tan, X.(2005)。Technical Communication in Information Systems Development: The Use of Cognitive Mapping。IEEE Transactions on Professional Communication，48(3)，269-284。
36.	Beath, C. M.、Orlikowski, W. J.(1994)。The Contradictory Structure of Systems Development Methodologies: Deconstructing the IS-user Relationship in Information Engineering。Information Systems Research，5(4)，350-377。
37.	Jiang, J. J.、Klein, G.(2002)。Perception Differences of Software Success: Provider and User Views of System Metrics。Journal of Systems & Software，61(1)，17-27。
38.	Pinkley, R. L.(1990)。Dimensions of Conflict Frame: Disputant Interpretations of Conflict。Journal of Applied Psychology，74(2)，117-126。

會議論文
1.	Glasser, J.(1981)。Organizational Aspects of System Failure: A Case Study at the L.A. Police Department。0。233-245。
2.	Beath, C. M.(1987)。Managing the User Relationship in Information Systems Development Projects: A Transaction Governance Approach。0。415-427。

圖書
1.	Pruitt, D. G.、Rubin, J. Z.(1986)。Social Conflict: Escalation, statement and settlement。New York：Random House。
2.	Filley, A. C.(1975)。Interpersonal Conflict Resolution。Glenview：Scott, Foresman and Company。
3.	Boehm, B. W.(1989)。Tutorial: Software Risk Management。Les Alamitos, CA：IEEE Computer Society Press。
4.	Deutsch, Morton(1973)。The Resolution of Conflict: Constructive of Destructive Processes。New Haven：Yale University Press。
5.	Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。
6.	Dillman, D. A.(1978)。Mail and Internet Survey: The Tailored Design Method。Mail and Internet Survey: The Tailored Design Method。New York, NY。

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